Monthly subscription fees stated are inclusive of GST. M1 Limited’s registration guidelines, applicable terms for the use of the M1 Mobile Guard service and General Terms and Conditions apply. Click here for full set of terms and conditions.
M1 Mobile Guard service analyses your Internet traffic for malware threats that can potentially compromise your device security. When a threat is found, M1 Mobile Guard sends you an email /SMS alert to inform you that the service has detected a threat that puts your device and any personal information on your device at risk. You may access the remediation page using the link provided in the SMS/email alert for our recommendation on how you can remove the threat.
Specific Terms and Conditions for M1 MOBILE GUARD Service
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING AND/OR USING THE M1 MOBILE GUARD SERVICES YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS PLEASE DISCONTINUE YOUR ACCESS AND USE OF THE M1 MOBILE GUARD SERVICES. M1 MAY MAKE CHANGES TO THESE TERMS AND CONDITIONS AT ANY TIME WHICH WILL BE PUBLISHED ON THIS WEBSITE. BY ACCESSING AND/OR USING THE M1 MOBILE GUARD SERVICES YOU AGREE TO BE BOUND BY ANY SUCH CHANGES. PLEASE ENSURE THAT YOU CHECK BACK PERIODICALLY TO ENSURE THAT YOU ARE AWARE OF ANY SUCH CHANGES.
DEFINITIONS AND APPLICATION
These Specific Terms and Conditions for the M1 Mobile Guard service (“Terms”) set forth the terms and conditions which shall apply to your access to and use of the M1 Mobile Guard service. In addition to these Terms, any and all applicable service specific terms for the use of M1 services which you have agreed to and the provisions of M1 Limited’s General Terms and Conditions are incorporated by reference and shall also apply, unless otherwise stated in these Terms. In the event of any conflict or inconsistency, such conflict or inconsistency shall be resolved in the manner most favourable to M1, to the fullest extent permissible under applicable laws.
In these Terms:
"Agreement" means the agreement for the supply of Services made between you and M1 which comprises one or more completed application forms, the M1 Limited General Terms and Conditions, these Terms, our acceptable use policies from time to time for the regulation of the use of the Services, and any other terms and conditions as may be agreed between us (if any);
"Charges" means any and all activation, installation, administrative, service call fees, subscription fees and/or any other applicable fees or chare paid by you in respect of the Service and/or the Equipment, as published by us from time to time;
"Equipment" means any hardware, software or documentation which is required for the use of or access to the Services, whether or not provided by M1;
"Service" means the M1 Mobile Guard service;
"M1", "we", "us" or "our" means M1 LIMITED;
"You", "your" or "Subscriber" means a subscriber of the Service, having an account authorised by M1 for access to and use of the Service.
The Service is provided to you subject to your agreement to and compliance with the terms of the Agreement.
In the event that you are not satisfied with the Service or this Agreement, you may and your sole and exclusive remedy is, to discontinue your use of the Service and terminate our provision of the Service by calling our Customer Service Hotline at 1627 or accessing our various channels to un-subscribe to the service.
You will be charged, and you agree to pay, a recurring subscription fee for the Services at the respective published rates, which may be subject to change from time to time by us upon notice to you. The Services is not applicable for customers on Bespoke Flexi, Bespoke Contract or Bespoke SIM-only. The subscription fee will be billed monthly in advance, unless otherwise expressly agreed by us in writing.
You may not temporarily disconnect or suspend the Service at any time.
Notwithstanding the suspension of your M1 Mobile or Mobile Broadband service for any reason whatsoever and howsoever arising, the billing of the Service shall continue.
We shall have the right to, at any time, change or otherwise modify any aspect or feature of the Service. We shall have the right to, at any time, amend any rules, rates, fees, Charges, and/or terms and conditions in respect of the Service, by publishing such amendments.
You agree that (i) all Services are licensed on a non-exclusive and non-transferable basis and may not be re-sold or otherwise commercialized without M1’s prior written consent; and (ii) you shall not, directly or indirectly, modify the features or functionality of, copy or create derivative works using all or any portion of, analyze or remove components from, decompile, disassemble or otherwise reverse engineer or attempt to reverse engineer or derive source code, techniques, algorithms or processes from the Service or use the Service in any manner which is illegal or infringing or permit or encourage any third party to so do.
Access to and use of the Services may require the use of Equipment.
You acknowledge and agree that we are not the manufacturer of the Equipment and that we shall not be responsible for any Equipment defects or any loss or damage arising out of such defects, even if the Equipment is supplied by us to you.
You further acknowledge and agree that you, and not us, are responsible for ensuring that the computer system including but not limited to computers, mobile devices and any and all peripherals thereto, as utilised by you to access and use the Service meet or is compatible with all minimum system requirements. We shall not be responsible for any degradation or disruption of Service or any loss or damage caused by your use of such computer systems or arising out of any failure to meet minimum system requirements or any change in your system configuration.
USE AND RESTRICTIONS
You shall use the Service in accordance with this Agreement for lawful purposes only, and in accordance with all applicable laws and regulations.
If you are required to register an account for access to and/or use of the Service, you shall provide us with accurate, complete and updated information as may be required upon account registration.
You shall be fully and solely responsible for the confidentiality and security of your account information, including without limitation your username/login name, passwords and/or email addresses and for all access to and use of the Service under your account, including but not limited to bearing any and all payment obligations and Charges arising from your account, whether by you or any other person under any login name and/or password. You shall ensure that all use of your account and/or the Service, whether by you or any other person, fully complies with this Agreement, any and all terms and conditions of use that we may issue from time to time, and all applicable laws, rules and regulations.
You acknowledge and agree that, in the event that your use of the Service is suspected of any activities which may be improper, offensive, indecent, objectionable, unlawful or illegal, we may suspend and/or terminate the Service and/or inform the relevant authorities and/or act in conformity with the relevant authorities' directions or guidelines, without prior notice to you.
You acknowledge and agree that we shall have the right (but not the obligation) to monitor any and all transmission(s) via the Services and/or your account.
You acknowledge and agree that by subscribing to the Service, you permit M1 to monitor your internet traffic, including the content of your email and the sites you visit, in order to analyze such internet traffic in order to identify possible internet attacks and other malicious activities. In the event a threat is detected by the Service, an SMS or Email alert (depending on the alert mode you have chosen) will be sent to you.
You acknowledge and agree that the Service solely analyses internet traffic for possible threats of internet attacks, security threats, malware and/or other malicious activities (“Threats”) on the M1 mobile network, detects and provides alert services for such Threats. For the avoidance of doubt, the Service does not work on other network connectivity including without limitation, Wi-Fi and fixed networks.
You acknowledge that M1’s antivirus software/application for the Service is powered by Trend Micro:
(a) Trend Micro’s security software products (“Trend Products”) are licensed for use on a non-exclusive and non-transferable basis as part of the Service and may not be re-sold or otherwise commercialized;
(b) You shall not decompile, disassemble or reverse engineer Trend Products;
We will not use the content of your email or the sites you visit for any purposes other than to offer protection against threats via the Service, unless as otherwise required under applicable laws. However, we will use analyzed data from the Service to protect our own networks and to further refine and develop the Service.
LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY
Neither M1 nor any of its affiliates, subsidiaries, directors, officers or employees or vendors warrant that (a) the Service will be accessible, reliable or available, or be without disruption, interruption or errors; (b) the results, information, contents or materials derived from the use of the Service are accurate, reliable or suitable for its users. You hereby acknowledge and agree that the use of the Service is at your sole risk.
The Service, and the Equipment and any work performed in respect of the Service (where applicable), are provided on an "as is" and "as available" basis without warranties of any kind whatsoever, whether express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose or non-infringement.
Neither M1 nor any of its affiliates, subsidiaries, directors, officers or employees or vendors shall have any liability whatsoever in respect of any loss of data suffered arising from the use of the Service, the Equipment and/or your account, howsoever caused.
We shall not under any circumstances whatsoever be liable for any delay, failure, or default of the Service (including but not limited to any failure, interruption, disruption or downtime in our network services), or for any event or incident attributable to any of the matters aforesaid or under this Agreement. For the avoidance of doubt, we offer no service guarantees in respect of the Service. In the event however that we are found to be liable under a court order, the limits of liability under M1 Limited’s General Terms and Conditions shall apply.
We expressly disclaim to the fullest extent allowed under any law, any and all liability for acts, omissions and conduct in connection with or related to your use of the Service as well as the acts, omissions and conduct of any vendor or third parties in connection with or related to your use of the Service.
SUSPENSION AND TERMINATION
In addition to the grounds for suspension and termination as set forth in the M1 Limited Terms and Conditions, we may also terminate this Agreement and/or suspend the Service or your account if as result of factors beyond our control, including without limitation, acts of God, natural disaster, regulation or acts of government authorities (including removal of or loss of any applicable license, requirements of any governmental or regulatory authority or issuance of court order and failure of third party including without limitation vendor or supplier), fire, civil disturbance, strike or weather, failures by our suppliers, we are unable to provide the Service or the connection to our network.
You hereby agree to fully indemnify, defend and hold harmless M1 and its affiliates, subsidiaries, directors, officers and employees from and against any and all claims, losses, damages and expenses (including legal expenses) arising out of the use of your account whether by you or other persons.
This Agreement constitutes the entire agreement between you and us and supersedes all prior agreements, understandings, writings, proposals, representations and communications, oral or written, whether by you or us, with respect to the Service and the transactions contemplated by it.
No delay or failure by M1 to take any action or to enforce or exercise any of its rights under these Terms will operate as a waiver of such rights by M1, nor will such failure or delay in any way prejudice or affect M1's rights at any time thereafter to act strictly in accordance with our rights under these Terms.
If any of these Terms or other terms and conditions applicable to you is held to be unenforceable, invalid or illegal for any reason, that clause shall be severed from the Agreement, save and except that the remaining clauses shall remain in full force and effect to the extent applicable.
Your access and use of the Service is subject to compliance with these Terms and shall be governed by the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore.