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Terms and Conditions


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Loyalty Bonus Voucher


  1. The issuance of Loyalty Bonus Vouchers (“Vouchers”) will cease from 1 August 2017. Vouchers issued (a) before 1 October 2016 will be valid for 2 years from date of issue; and (b) between 1 October 2016 and 31 July 2017 will be valid for 1 year from date of issue (“Validity Period”). It is not possible to extend the Vouchers beyond the Validity Period.

  2. Vouchers issued to a customer may be redeemed on any line registered under the customer with a two-year re-contract or new line sign-up.

  3. For redemption, customers must either have:
    1. a line without handset contract; or
    2. completed 20 months of their existing contracts. An additional $250 or $350 on the phone offers will respectively apply for customers who have completed at least 11 months of their normal handset contract or iPhone handset contract.

  4. Vouchers are strictly non-transferable. Vouchers can only be used for a single transaction and any remaining amount will automatically be forfeited without exception.

  5. Vouchers are valid for use at all M1 Shops and Exclusive Distributors.

  6. Vouchers may be used in combination with M1 Shop vouchers, Sunriser vouchers, and Handset Re-contract vouchers redeemed with SunPerks points. M1 Shop terms of sale apply.

  7. Vouchers may be used to offset early re-contract surcharge(s).

  8. Vouchers not used within the Validity Period will be forfeited with no entitlement to refund or exchange.

  9. M1's decisions on all matters pertaining to the Vouchers (including redemption details) are final and no correspondence will be entertained.

  10. M1 reserves the right at its discretion to vary these Terms and/or to withdraw or terminate the Loyalty Bonus Voucher Programme (whether partially or wholly) at any time. M1 will, where practicable to do so, give advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.

  11. Your use of the Vouchers is subject to your compliance with these Terms at all times. M1’s General Terms and Conditions available at are deemed incorporated herein and shall apply. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws.