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terms and conditions

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Keppel-M1 Promotion

1. New and re-contracting M1 Customers who sign up for Keppel Electric Electricity Plans through M1 and eligible M1 Services at the same time may enjoy the following M1 offer:
Free 3 months subscription off Fibre Broadband 1Gbps Plan
Applicable with any new sign up of a 2-year electricity plan, exclude DOT3 plan.

Under this offer, customers who sign-up or re-contract on 24-month M1 Fibre Broadband 1 Gbps Plan, together with new sign up of Keppel Electric Electricity Plans shall be eligible to enjoy free 3 months subscription off the 1Gbps Plan. A 24-month service commitment contract on the Fibre service applies. A one-time registration charge of $58.85 (inclusive of GST) will apply to new sign-ups for Fibre services. ONT Activation Charge of $90 is only waived in full for weekdays – Monday to Friday (9am-6pm); for weekdays – Monday to Friday (after 6pm), weekends and public holidays, the ONT Activation Charge waiver is capped at $58.85 and balance of $31.15 shall be chargeable. Other charges will apply for additional requirements. For 4G Mobile Broadband SurfValue (SIM only): A SIM card will be issued to new customers. Customers can enjoy up to 500MB of local data usage per month. Excess data usage charges of $10.70/GB, capped at a maximum of $188.32 (excluding monthly subscription) apply. Symmetric upload/Download Speeds for Fibre Broadband: Only applicable for new sign-ups, or existing customers with an Optical Network Terminal (ONT) provided by M1. M1 High Speed Fibre Broadband Plans are available for your access and use at your residential premises (“Service Address”) only. The Service Address must be NGNBN fibre-connected. In addition, the Service Address must have been certified fibre-ready for the Services according to confirmation by the relevant Third Party Provider (NetLink Trust). Existing customers with a Nucleus Connect ONT may be required to switch to an ONT provided by M1 to enjoy the above promotion. Installation fees and other miscellaneous fees may apply. M1 Home Fixed Voice Service requires the use of a type approved ONT provided by M1. Subscription to M1 Fibre Broadband is subject to applicable terms and conditions. Visit for further details.

The above promotions are only valid if selected at point of sign-up/re-contract.
2. Customers who sign up for Keppel Electric Electricity Plans only through M1 may enjoy the following M1 offer:
A one-time $40 Bill Rebate on the eligible customer’s Keppel Electric bill
Applicable with any new sign up of a 2-year electricity plan, exclude DOT3 plan.

3. Promotions are valid from 21 January 2020 and are only applicable to eligible customers who sign-up for the Keppel Electric Electricity Plans through M1 on or after 21 January 2020. Eligible customers who signed-up for the Keppel Electric Electricity Plans through M1 before 21 January 2020 should refer to the then applicable promotions selected by them at the point of sign-up/re-contract with M1, which continue to apply to them (instead of the promotions above), notwithstanding that their Keppel Electric Electricity Plan application approval/service activation date is on or after 21 January 2020.
4. Promotions may only be enjoyed if the application to Keppel Electric is successful. M1 does not determine the application status nor the processing time for the application, both of which are entirely dependent on Keppel Electric.
5. Eligible customers will be notified of the redemption procedures (if applicable) for the promotions after the application to Keppel Electric is successful. Redemption/collection of promotional benefits or items may be available only at selected outlets or locations, as determined by M1 in its sole discretion.
6. For the avoidance of doubt, each eligible customer is only entitled to enjoy one choice of offer from the available offer(s) for each eligible Keppel Electric Electricity Plan signed up through M1. Choice of offer is final upon selection and no change will be allowed.
7. Customers whose M1 account(s) is/are temporarily suspended or permanently disconnected will not be eligible for these promotions. Promotions will cease to apply in the event customer unsubscribes from or otherwise discontinue any of the plans or VASes described in the offers.
8. In the event that the application to Keppel Electric is unsuccessful, M1 reserves the right at its discretion to claim from the customer any offer amounts or promotional benefits redeemed and/or enjoyed by the customer.
9. Promotional benefits are not transferable and cannot be exchanged for cash and/or other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilized amount for the offers will not be refunded and cannot be used to offset other items, promotions and/or subscriptions. All product images are for illustration purposes only. All promotions and items are subject to availability of stock and valid for a limited time period only, as determined by M1 in its sole discretion. M1 reserves the right to substitute any of the promotional items, benefits and/or products with a product/item of similar value at its sole discretion at any time, without prior notice. M1 also reserves the right to amend or withdraw any of the promotions above at any time. Eligibility for the above promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion.
10. Promotion is not valid with other Keppel Electric promotions.
11. $0 Security Deposit promotion is only applicable to Singaporean and Permanent Residents. Customers holding foreign identification numbers are required to pay Security deposit based on housing type.
12. You consent to M1’s collection, processing, disclosure and use of your personal data for the purposes of signing you onto Keppel Electric’s Electricity Plans, in addition to enjoying M1’s services in accordance with M1’s Data Protection Policy which is available on M1’s website. You further acknowledge and agree that your personal data will accordingly be disclosed to Keppel Electric to enable Keppel Electric to provide its services to you.
13. Keppel Electric’s services are provided to you subject to your agreement to and compliance with Keppel Electric’s end user terms. It is a third party service to which M1 shall have no liability whatsoever in respect of the services provided by Keppel Electric. You and Keppel Electric shall have direct recourse to each other in relation to the services provided by Keppel Electric.
14. All M1 services and goods provided by M1 (if any) are provided to you subject to your compliance with M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.