1. What is this program about?
M1 is offering a handset upgrade program for customers who purchase any of the iPhone 14 and 14 Pro family during the stipulated promotion period and upgrade to new iPhone on the 13th month during their contractual period.
2. How long is the promotion period?
This Program will run between 14 March 2023 to 23 April 2023.
3. Who can take part in this program?
Any new or existing M1 Customer who purchase of any iPhone 14/14 Plus/14 Pro/14 Pro Max, are eligible for this program. This is applicable on both Bespoke contract and Bespoke Flexi plan. Not applicable to CORI or CORP plans.
4. How does this program work?
When you sign up any iPhone 14/14 Plus/14 Pro/14 Pro Max with Bespoke contract or Bespoke Flexi plans, you will be eligible for a handset renewal voucher up to $1200. This voucher given in your account allows you to purchase your next iPhone model launched in Year 2023 on the 13th month of your contract. The early re-contract fee will be waived off for you. All you need to do is trade in your current iPhone 14/14 Plus/14 Pro/14 Pro Max when you recontract on the 13th month.
5. Where can I sign up this program?
You can sign up at any M1 retail shop or online shop during the stipulated promotion period. Click here for store location - https://www.m1.com.sg/support/contact-us
6. When can I redeem the voucher?
The new handset voucher can only be redeemed on your 13th month, between 15 March 2024 to 07 May 2024.
7. How can I redeem the voucher?
A notification EDM/SMS will be sent to you on the 13th month of your contractual period. Simply walk in to any M1 Retail shop to recontract with your handset voucher.
8. How do I redeem this voucher?
Trade in your current iPhone 14/14 Plus/14 Pro/14 Pro Max when you recontract on the 13th month. Redeem the voucher of up to $1200 and purchase the new iPhone launch in Year 2023 with your voucher. The handset voucher will be applied to deduct the value of the new iPhone at point of purchase.
9. What do I need to bring for this program?
You will be required to trade in the iPhone 14/14 Plus/14 Pro/14 Pro Max handset. Other handset accessories (including your handset adaptors, USB cables etc) are not required.
10. What do I need to do with my handset before I bring in for this program?
Ensure your handset is backed up, OEM lock removed, factory setting reset done and SIM/memory card removed before proceeding to any of our M1 shops. You will also need to remove any handset casing and screen protectors before handing over the handset to our trade-in specialists to evaluate your handset condition.
11. If I lost my iPhone 14, can I still enjoy this program?
No, as you are required to hand in the iPhone 14/14 Plus/14 Pro/14 Pro Max that you purchased during this program in order to enjoy this offer.
12. My handset has some defects, sometimes it is not working or cannot be powered up. Can I still participate in this program?
The handset that you bring in for trade in needs to be in working condition. The below conditions are accepted:
- Can be powered on and off
- Touch screen is functional
- Free from corrosion
- Free from dents or cracks
- Free from burnt or discoloration
- All handset parts are intact
If you are unsure of whether your handset condition may be acceptable, please proceed to any of our participating M1 shops listed to get our trade-in specialists for a free evaluation.
13. My handset has some defects; can I still participate for this program?
No, handsets with defects will not be acceptable. If unsure of handset conditions, you can proceed to any of the M1 shops listed to get trade-in specialist to evaluate your handset.
14. Will my handset be acceptable for the program if it has gone through any hardware or software modifications?
The handset that you bring in for the program needs to be in its original state and with original parts.
15. Do I need to remove my screen or pin lock from my handset?
The handset that you bring in for the program needs to have OEM lock (ie. iTunes, iCloud, Samsung Account, Google Account etc) and all other passwords (ie. screen/pin/fingerprint lock, Face ID) removed.
16. How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account" or "Find My Mobile"?
Please refer to the following links for guidance:
• Apple handsets: https://support.apple.com/en-us/HT201351
17. I forgot to back-up my data before resetting the handset back to factory default settings. Are you able to help retrieve the data?
After factory reset, we will not be able to retrieve any of your past data. Please ensure you have done all data back-up before doing reset or handing in your handset.
18. Do I have to remove all accessories from my handset (such as screen protector and back cover)?
All accessories including handset casing, screen protectors, etc are to be removed before handing over your handset for the swap.
19. What are the handset models that I can purchase with these handset voucher?
You can only purchase the new iPhone model that is launched in 2023.
20. Can I request for change of model or brand?
Request to change to another brand is not allowed. Option to downgrade or upgrade to a different variant of iPhone Model is allowed. Subject to stocks availability.
21. Am I restricted to recontract on my current bill plans? Can I upgrade my existing plan when I recontract?
No, you are not restricted. You can choose to recontract to a higher bill plan. However, downgrade of plan is not allowed.
22. Can I switch from a Bespoke Contract to a Bespoke Flexi instalment plan? No, if you are on Bespoke contract plan, you can only recontract to your existing bill plan or upgrade to higher Bespoke Contract plan.
23. Can I switch from a Bespoke Flexi to Bespoke contract plan?
No. If you are on Bespoke Flexi plan, you can only recontract to your existing bill plan and pay the balance instalment repayment.
24. Do I need to pay for the early recontract fee for my current Bespoke Contract plan?
No, the Early recontract fee will be waived off for this program for eligible customer exclusively for this program.
25. Can I stack on the current promotion?
Offer is mutually exclusive and is not applicable with any other recontract vouchers, handset vouchers, discounts or promotions, unless otherwise stated.
• This Promotion is valid for New/Port-in/Recontract customers who purchase Apple iPhone 14 and 14 Pro family with any Bespoke Flexi or Bespoke Contract plan. This Promotion (including eligibility for this Promotion) is not transferable.
• This Promotion is limited to one (1) redemption per eligible new/re-contracting line.
• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
New iPhone voucher PROMOTION
• This New iPhone voucher Promotion is valid for New/Port-in/Recontract customers who purchase Apple iPhone 14 and 14 Pro family with any Bespoke Flexi/Bespoke Contract or Bespoke Contract plan.
• The New iPhone voucher is only valid for re-contracts on a Bespoke Flexi / Bespoke Contract on the 13th month of their contractual period between 15 March to 07 May 2024.
• This New iPhone Voucher is valid for the new iPhone launched in Year 2023 when you recontract on the 13th Month of your contractual period between 15 March to 07 May 2024
• The New iPhone Voucher is not valid for CORI or Corporate customers.
• Under this Promotion, eligible re-contracting customers will enjoy up to $1,200 off the New iPhone model launched in 2023 when they recontract their mobile plan on the 13th Month between 15 March to 07 May 2024.
• The recontract can only be done in any M1 Retail Shop.
• Customer who are recontracting on Bespoke Contract plan will have their early recontract fee of $353.27 waived off between 15 March to 07 May 2024.
• Customer who are recontracting on Bespoke Flexi plan will have to pay up their balance installment amount of the current device.
• For any trade-in services, do head down to any of our M1 Shop
• This promotion (including eligibility for this promotion) is not transferable. The voucher given under this promotion is only valid for use with the handset that is purchased with the eligible re-contracting line and must be redeemed and utilised at the point of re-contract (otherwise the loyalty voucher shall lapse).
• This promotion is limited to one (1) redemption per eligible re-contracting line.
• The New iPhone vouchers are only applicable for renewal with Bespoke Flexi / Contract plans.
• Product images are for illustration purposes only. Promotion cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. M1 reserves the right to amend or withdraw the Promotion at any time. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items/promotions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion. Other terms and conditions apply.
• All goods and services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary any term or condition at any time. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
$200 Overtrade for iPhone 14 /14 Plus
• Up to additional $200 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Contract, Contract with Device or 2-year Cori Plan with iPhone 14 128GB; iPhone 14 256GB; iPhone 14 512GB; iPhone 14 Plus 128GB; iPhone 14 Plus 256GB; iPhone 14 Plus 512GB; at selected M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for iPhone 14 128GB; iPhone 14 256GB; iPhone 14 512GB; iPhone 14 Plus 128GB; iPhone 14 Plus 256GB; iPhone 14 Plus 512GB; from 10 Feb to 31 March 2023(both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws.
$150 Overtrade for iPhone 14 Pro/ 14 Pro Max
• Up to additional $150 trade-in value on selected handsets promotion is valid with New sign up or re-contract on Bespoke Flexi, Bespoke Contract, Contract with Device or 2-year Cori Plan with iPhone 14 Pro 256GB; iPhone 14 Pro 512GB; iPhone 14 Pro 1 TB; iPhone 14 Pro Max 128GB, iPhone 14 Pro Max 256GB; iPhone 14 Pro Max 512GB; iPhone 14 Pro Max 1 TB; at selected M1 Shop. Trade-in value is applicable to offset against the purchase of the handset and will not be exchangeable for cash.
• Promotion is valid for iPhone 14 Pro 128GB; iPhone 14 Pro 256GB; iPhone 14 Pro 512GB; iPhone 14 Pro 1 TB; iPhone 14 Pro Max 128GB, iPhone 14 Pro Max 256GB; iPhone 14 Pro Max 512GB; iPhone 14 Pro Max 1 TB; from 10 Feb to 31 March 2023(both days inclusive).
• Promotion is not transferable and is only valid on the new or re-contracting line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or re-contract.
• This program is available at all M1 Shops and online trade-in website - https://m1.com.sg/onlinetradein
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.
$200 off your device with any Bespoke Flexi plan
• $200 off any device promotion is valid with any sign up on Bespoke Flexi plans.
• Promotion is valid for all devices between 10 February to 31 March 2023
• Promotion is not transferable and is only valid on the line which the handset is purchased with.
• Promotion is limited to one redemption per new line sign-up or take-up of Bespoke Flexi.
• M1 reserves the right to refuse any customer’s eligibility for the promotions at any time in its discretion in the event of such customer’s breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
• M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.
• All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at m1.com.sg. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to M1, to the fullest extent permissible under applicable laws.
