Dotted image

Terms and Conditions


Dotted image

Retirement of VSafe

We will cease M1 Vsafe on 1 Oct 2019. If you would like to continue with this service, the Vsafe app is available for download on both Apple iTunes and Google Play store.
For other services, please use My M1 App/ Manage My Account.

VSafe Service


  1. The VSafe Service ("Service”) is created, developed and operated by My Bus Mate (hereinafter referred to as the “Provider”) and made available to eligible M1 Limited ("M1") Post-paid Mobile customers ("Subscriber") with compatible devices only.

  2. Applicable monthly subscription charges (“Charges”) for the Service will be charged to the Subscriber's account every thirty (30) days, starting from the day the Customer signs up for the Service ("Subscription Cycle").

  3. Charges are non-refundable and will not be pro-rated. Charges will apply until the Subscriber terminates the subscription to the Service. Termination shall only be effective at the end of the Subscriber's then-current Subscription Cycle. In the event that the Subscriber’s Post-paid Mobile subscription is suspended or terminated for any reason whatsoever and howsoever arising, the Service will also be terminated.

  4. Charges must be paid promptly, failing which M1 reserves the right to suspend the Subscriber’s access to the Service until such time when the Charges are duly paid.

  5. The Subscriber will be responsible for all Charges incurred pertaining to the Service as long as the M1 account is in the Subscriber’s name; even if the Subscriber is not the user of the Service.

  6. These M1 Terms shall take effect upon commencement of the Subscription Cycle and shall continue until the subscription is terminated. If the Subscriber’s use of the Service is terminated by the Provider for any reason in accordance with the Provider’s Terms, the Subscriber’s subscription to the Service under these M1 Terms shall similarly terminate at the same time. Notwithstanding the foregoing, M1 reserves the right to terminate any subscription for lawful reasons at any time and M1 will, where practicable, give notice of such termination in such form as M1 deems appropriate.

  7. M1 reserves the right to modify or revise these M1 Terms from time to time by notice to the Subscriber in such manner as M1 deems appropriate, which may include publication of such amended M1 Terms on Subscribers are encouraged to check back periodically to ensure that they are aware of any such amendments. The Subscriber's continued use of the Service will constitute his acceptance of these M1 Terms as may be amended.

  8. The Service is provided by the Provider and the Subscriber accepts that he accesses or uses it at his own risk. M1 is not responsible for and does not guarantee the availability or continuity of the Service at any time. Without prejudice to the foregoing, M1 shall not be liable for any damages suffered or incurred by the Subscriber which may arise (whether in contract, tort, including negligence under statute or otherwise) by reason of or in connection with the provision of the Service by the Provider or use of the Service by Subscriber. The Subscriber further indemnifies M1 against any losses, damages, claims against M1 arising from the use of the Service by the Subscriber, or under the Subscriber’s M1 account.

  9. No delay or failure by M1 to take any action or to enforce or exercise any of its rights in these M1 Terms will operate as a waiver of such rights by M1, nor will such failure or delay in any way prejudice or affect M1's rights at any time thereafter to act strictly in accordance with M1's rights in these M1 Terms.

  10. M1’s General Terms and Conditions available at are deemed incorporated herein and shall apply. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.