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Terms and Conditions


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SAFRA Member Privileges


Postpaid Mobile:

  • Applicable with presentation of SAFRA Card at M1 Shops and Exclusive Distributors.
  • Free additional 5GB per month local data bundle is valid for 12 months from the date of new line sign-up on Plan with Device or SIM-only Plan.
  • Data bundle is applicable for Data Passport usage. Data Passport usage from your plan and Plan Add-ons / Bundle Packs (if any) and Promotional Data in excess of 10GB will be charged at $10/GB. For full Data Passport T&Cs, click here.
  • The data bundle will only be effective from the date of activation and will not offset any excess data charges incurred prior to the activation date.
  • Free 1 month base plan subscription is valid for new sign-up or re-contract on Plan with Device, or new sign-up on SIM-only Plan, limited to one subscription per mobile line.
  • Free subscription will apply to the first subscription month; thereafter, monthly Base Plan subscription fee applies. Promotion is not valid on Plan Add-ons or Bundle Packs. Applicable charges for Plan Add-ons and Bundle Packs will apply from date of sign-up / re-contract.
  • Offers are not valid for customers whose mobile lines are registered under company's name.

Prepaid Mobile:

  • Applicable with presentation of SAFRA Card at M1 Shops only.
  • Limited to 1 redemption per SAFRA member. Not valid with any other prepaid discounts, vouchers or promotions. Other Terms and Conditions for M Card apply. Visit for full terms.

Home Broadband:

  • Applicable with presentation of SAFRA Card at M1 Shops and Exclusive Distributors.
  • Free 12 months’ Fixed Voice VAS Package is open to customers who sign up on 24-month 1Gbps Fibre Broadband plan. Free 12 months’ subscription will commence from the date of the Fibre Broadband service activation. Prevailing rates shall apply from the 13th month onwards at $4.28/month.

Promotions are valid from 1 April 2019 to 31 January 2020 (the “Promotional Period”) at M1 Shops and Exclusive Distributors with presentation of SAFRA Card, unless otherwise stated. The SAFRA Card name must be the same as the subscriber's name.

Promotions strictly cannot be exchanged for cash and other items and are not valid with any other discounts, vouchers or promotions unless otherwise stated.

All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions available at In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to vary any term or condition. M1 will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.