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Terms and Conditions

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Home Access 100Mbps Recontract

24 months Fibre 100Mbps at $6/month

Subscription at $6 per month, valid for 24 months from the date of ONT activation/installation, thereafter, the service shall automatically be terminated unless customers opt to re-contract for the Service at the then-published prevailing rates charged by M1 for the services.

Service/Promotion Plan comes with (where applicable):

  • Home Fixed Voice - Subscription at $0 per month, valid from the date of ONT activation/installation.

Early Termination Charge

Early termination of service plan during the 24-month service commitment period is subject to early termination charges (ETC) at a maximum of $144.06 in the first month. The ETC decreases each month in the service commitment period.

Please refer to Promotion Contract for detailed monthly ETC.

Service/Promotion Plan Details (where applicable)

Fibre 100Mbps

Theoretical download speed of 100Mbps and upload speed of 100Mbps. The Typical Speed Range is 56.1 – 90.8Mbps. These refer to the range of download speeds that users can experience 80% of the time based on the specific test conditions and parameters which are stipulated in Testing Time Frame: April to June 2019.

Home Fixed Voice

  • Free unlimited local calls (incoming and outgoing)
  • Free number retention

Directory Service Related Charges (where applicable) –

i. Delisting Charge. First request free (includes choice made at the point of sign-up), subsequent requests chargeable at $5.35 each;

ii. 100 Directory Enquiry Service Charge. First 3 enquiries per billing month free, subsequent enquiries chargeable at $0.97 each.

Payment Terms
You will be billed monthly for the services subscribed. You may choose to receive paper bills sent to your residential address (by default) or electronic bills sent to your email address.