Can I come earlier than my scheduled appointment timeslot for collection?
You are not encouraged to do so as all customers will be served based on their allocated timeslots.
I am unable to collect during my allocated timeslot. Can I go down on another date?
No. You are highly encouraged to come down within the same allocated day to collect your
pre-order purchase at the pre-selected M1 Shop.
Alternatively, you may authorise a representative (who is 18 years old & above and this option is only
applicable at M1 Shops and subject to approval at M1 Shop) collect on your behalf. Your representative will be required to
bring the following documents:
a) Letter of Authorization completed and signed by you (Download
form here. Acrobat Reader is required.)
b) Subscriber’s NRIC
c) Your representative’s NRIC
I am signing a new line for the preorder purchase, can I request for someone to collect the phone on my behalf?
You have to be present with your NRIC during collection if you are signing a new line.
If I did not pre-order, when is the earliest that I can purchase the phone?
Walk-in sales date will be available from 1st May 2021 onwards. Do keep a look out on latest updates on our website or Facebook page. However availability of the device model for purchase shall depend on stock availability at the shops at that time.