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Frequently Asked Questions

  1. I am on 4G legacy plan. Am I eligible to pre-order?
    Yes, you are eligible. You will be required to select our new Plan with Device to proceed successfully with the pre-order.

  2. I have completed my pre-order but did not receive a confirmation email.
    You may wish to check your junk/spam mailbox.

  3. I want to trade in my old handset but do not see this option in the pre-order flow.
    Trade-in is not available during pre-order. You can proceed with your pre-order and inform our staff about your trade-in request during your collection at the M1 Shops. They will assist you with the price adjustment if you wish to trade in your phone. Trade-in is not available for delivery and collection at POPStation. Handset is subjected to condition check as per M1 Shop Trade in Programme. Refer to here for more info.

  4. How do I redeem my Sunperks / Handset Upgrade Voucher / Sunriser voucher during pre-order?
    Your available vouchers will be listed at pre-order. Simply select the desired voucher for your pre-order purchase.

  5. I have forgotten to select to redeem my vouchers for my pre-order purchase.
    Please inform our staff during your collection at M1 Shops to make the necessary adjustments.

  6. I have bought M1 FoneCare+ for my phone and wish to return it to qualify for Early Upgrade Fee Waiver.
    Please highlight this to our staff during the collection at the M1 Shop and they will assist you accordingly. Devices that are returned for FoneCare+ Upgrade is subject to the same condition check as per M1 Shop Trade-In Program. Please note that return of handset for Early Upgrade Fee Waiver is not available for delivery or collection via POPStation.

  7. I have submitted a pre-order under my name but I wish to enjoy Corporate discounts that my company is entitled to.
    Please bring along your staff pass and NRIC/FIN and inform our staff during the collection at the M1 Shop. Our staff will assist you accordingly if the request is approved.

  8. What are the payment modes accepted for pre-order?
    AMEX, Visa and Mastercards are all accepted.

  9. I have already received my order confirmation but want to make changes (such as model, colour, capacity and collection location) to my order.
    Selection of device and collection slot location are considered final upon order confirmation and requests to changes will not be accommodated.

  10. Can I request for someone to collect the phone on my behalf?
    You have to be present with your NRIC during collection if you are signing a new line.

  1. Can I come earlier than my scheduled appointment timeslot for collection?
    You are not encouraged to do so as all customers will be served based on their allocated timeslots.

  2. I am unable to collect during my allocated timeslot. Can I go down on another date?
    You are not encouraged to do so as all customers will be served based on their allocated timeslots. If you are re-contracting and collecting from an M1 Shop, you may authorise a representative (who is 18 years old & above and subject to approval at M1 Shop) collect on your behalf. Your representative will be required to bring the following documents:

    1. Letter of Authorization completed and signed by you (Download form here. Acrobat Reader is required.)
    2. Subscriber’s NRIC
    3. Your representative’s NRIC

  1. If I did not pre-order, when is the earliest that I can purchase the phone?
    HUAWEI P40 Pro+ will be available for walk-in sales from 27 June 2020 onwards, subject to stock availability. Do keep a look out on latest updates on our website or Facebook page.

  2. Will the free pre-order exclusive premiums for HUAWEI P40 Series be available for walk-in sales?
    No, it is applicable for pre-order only, while stocks last.

  1. How can I collect the Premiums?
    For customers who have opted for shop collection, you will be collecting your premiums together with your handset at your selected shop collection location. For customers who opted for home delivery or POPstation collection, a redemption letter will be attached. Kindly bring along the redemption letter with the necessary documents to M1 Shop Paragon. The premiums are valid while stocks last.
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