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5G

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What is M1’s 5G?
M1’s 5G is built based on a 5G non-standalone (NSA) network using 2100MHz, and rolled out on trial basis from 25 Sep 2020 till 24 Mar 2021. Concurrently, we are also deploying the 5G standalone (SA) network progressively.

Customers who wish to enjoy M1’s 5G will need to sign-up to one of the 5G Booster. In addition, Customers must have a 5G NSA device and must be within M1’s 5G coverage areas.
What is the difference between non-standalone (NSA) 5G and standalone (SA) 5G?
The non-standalone 5G and standalone 5G are 2 paths which are vastly adopted by network providers around the world, including M1. The non-standalone mode of deploying 5G focuses on enhancing existing mobile broadband to provide higher data-bandwidth and reliable connectivity.

M1 is also working on the standalone network deployment in parallel, which is independent of the 4G network. Standalone 5G will unlock 5G’s capabilities further, enabling not only increased mobile data capacity and bandwidth, but also ultra-responsive, ultra-low-latency services, network slicing for high quality of service and the ability to connect massive number of devices.
Why is M1 launching non-standalone (NSA) 5G first?
M1 wants our customers to enjoy 5G benefits as more 5G devices are made available in Singapore. Coverage for standalone (SA) mode will take time as it is a new technology, so we are launching NSA first for our customers to start enjoying even faster mobile services.
How do I enjoy 5G on M1?
Customers must have a 5G NSA device, must be within M1’s 5G coverage areas and subscribe to a “5G Booster Pack”.
Note: Customers must update their 5G NSA device software and turn on 5G on their device. Please refer to Device FAQs.
Where can I use 5G?
Please refer to the coverage map under the section M1’s 5G Coverage Areas – m1.com.sg/5Go

List of areas (outdoor only) currently covered are:
  • Central/Downtown
  • West: NUS, Dover


Areas (outdoor only) to be covered soon are:
  • West: Boon Lay, Jurong East, Clementi, Buona Vista
  • North-West: Choa Chu Kang, Bukit Panjang, Bukit Batok
  • North: Woodlands, Yishun
  • North-East: Toa Payoh, Bishan, Ang Mo Kio, Serangoon, Hougang
  • East: Paya Lebar, Marine Parade, Bedok, Simei, Tampines, Pasir Ris, Changi Airport

What are the devices supported by 5G?
The current devices which support 5G are Samsung Galaxy Note20 5G, Samsung Galaxy Note20 Ultra 5G, Samsung Z Galaxy Fold2, Galaxy S20 FE, Huawei P40 Pro 5G and iPhone 12/iPhone 12Pro.
What are the devices which support both 5G NSA network (already launched) & 5G SA network (to be launched in early 2021)?
The current devices which support both 5G NSA & 5G SA network are Samsung Galaxy Note20 5G, Samsung Galaxy Note20 Ultra 5G, Samsung Z Galaxy Fold2, Galaxy S20 FE, Huawei P40 Pro 5G. However, the devices which support only 5G NSA and don’t support 5G SA network are iPhone 12/iPhone 12Pro.
How do I know whether 5G is active on my device?
You should be able to see a 5G icon on your 5G compatible device when you are within a 5G covered area and have an active M1’s 5G Booster pack subscription.
What should I do if I am in a 5G coverage area but do not see 5G icon on my 5G device?
Please ensure you are subscribed to one of our 5G Booster. In addition, please ensure that your 5G setting is turned on. Kindly refer to the Device section of the FAQ on how to turn on 5G on your handset.
If I am not in the 5G network area, what will happen?
You will continue to enjoy undisrupted 4G connectivity when not in the 5G network area.
With the introduction of 5G, what will happen to the 4G network?
M1’s 4G network will still be available for our customers.
What is the expected speeds on 5G?
  • Theoretical Downlink Throughput: ~ 1Gbps
  • Typical Downlink: 100 to 700 Mbps
  • Theoretical Uplink Throughput: 40 to 90 Mbps*
  • Typical Uplink: 10 to 40 Mbps


Dependent on device support
Is 5G available when roaming overseas?
M1’s 5G is available within Singapore only. We are continuously working with our roaming partners to expand our service reach.
What are M1’s 5G Boosters?
M1’s 5G Boosters enable our customers to enjoy 5G services on eligible bill plans. Customer simply needs to activate any of the 5G Booster, to give their bill plan a 5G boost. In addition, $15, $25 and $40 5G Booster come with additional data bundle of 25GB, 45GB and 100GB, respectively.

As part of 5G launch promotion, customers who sign-up or recontract to a 2-yr handset plan or SIM-only plan, will enjoy discounted monthly subscription charges of $5, $8 and $12 for $15, $25 and $40 5G Booster respectively for 6 months. After 6 months, subscription charges at the prevailing rates will apply. On top of that, customers who activate any of the 5G Booster are entitled to Free 1-month FoneCare+ and Free 12-month Viu Premium. Please visit m1.com.sg/5Go for more details.
Which bill plans are eligible for 5G Boosters?
Customers on Plan with Device, mySIMe, Enterprise Mobile plans, and SIM-only plans are eligible to sign-up to 5G Boosters.
How do I activate 5G Boosters?
5G Boosters can be activated during sign-up or recontract of eligible bill plans at M1 Shops or via M1 Online Store. In addition, existing customers can also activate 5G Boosters via My M1 App or Manage My Account.
Do I need to subscribe to FoneCare+ or Viu Premium service, in order to enjoy promotional monthly subscription charges for 5G Boosters?
No. You may choose to opt-out of Fonecare+ or Viu Premium during Sign-up or Recontract of M1 mobile service.
I have recently re-contracted to a 2-yr Plan with Device and purchased a 5G device. Can I activate a 5G Booster?
Yes, existing customers on any of the Plan with Device, mySIMe, Enterprise Mobile and SIM-only plan can activate 5G Booster via My M1 App or Manage My Account. Customers may need to update their device software and turn on 5G on their device before using 5G. Please refer to Device FAQs.
I am on a bill plan with unlimited data bundle. How do I enjoy M1’s 5G?
Customers on bill plans with unlimited data bundle (e.g. mySIMe 118) can sign-up to $5 5G Booster, which will enable 5G. Data usages on 5G will be deducted from bill plan data bundle.
Can I use 5G Booster data bundle when I am not in 5G coverage area?
Yes, the 5G Booster Data bundle can also be used on 4G network.
Can I continue using 5G after I have used 5G Booster data bundle?
Yes, you can continue using 5G even after 5G Booster data bundle has been used. Additional data usages on 5G will be deducted from bill plan data bundle.
I have a Samsung Note20 5G or Note20 Ultra 5G. How do I turn on 5G on my device?
Answer:

Step 1: You can update your Samsung Note20 5G or Note20 Ultra 5G software to support our 5G network using these steps:
– Open “Settings”
– Scroll down and select “Software update”
– Click on “Download and install”

Step 2: You can turn on 5G on your Samsung Note20 5G or Note20 Ultra 5G using these steps:
– Open “Settings”
– Select “Connections”
– Tap on “Mobile networks”
– Click on “Network mode”
– Select “5G/LTE/WCDMA/GSM (auto connect)”
I have a Huawei P40 Pro 5G . How do I turn on 5G on my device?
Answer:

Step 1:
– Open “Settings”
– Scroll down and select “System & update”
– Click on “Software update”

Step 2: You can turn on 5G on your Huawei P40 Pro 5G using these steps:
– Open “Settings”
– Select “Mobile network”
– Tap on “Mobile data”
– Click on “Preferred network mode”
– Select “NR/LTE/WCDMA/GSM auto”
I have other 5G device. When will I be able to use M1’s 5G?
We are working with device manufacturers to optimize their software for our 5G network and strive to expand our list of supported devices. Do look out for more updates on m1.com.g/5Go.
Am I required to purchase a 5G device from M1 to enjoy M1’s 5G?
For a seamless 5G service activation and experience, we encourage our customer to purchase a 5G compatible device directly from M1. Do look out for 5G device updates on m1.com.g/5Go.
I have purchased a device which is compatible with 5G NSA network. Will my device work on 5G SA network?
The 5G SA network will be rolled out in 2021 and will have wider coverage than NSA. Customers who wish to use both the NSA and SA networks for 5G will need to have devices that support both NSA & SA networks. Compatibility of a device to 5G NSA and/or SA network is dependent on device manufacturer. Some but not all device manufacturers support both 5G NSA and SA network. Please refer to the list of devices which support both 5G NSA and SA network and those which support 5G NSA network only.