M1’s 5G is built based on a 5G non-standalone (NSA) network using 2100MHz, and rolled out on trial basis
from 25 Sep 2020 till 24 Mar 2021. Concurrently, we are also deploying the 5G standalone (SA) network
progressively.
Customers who wish to enjoy M1’s 5G will need to sign-up to one of the 5G Booster. In addition, Customers
must have a 5G NSA device and must be within M1’s 5G coverage areas.
What is the difference between non-standalone (NSA) 5G and standalone (SA) 5G?
The non-standalone 5G and standalone 5G are 2 paths which are vastly adopted by network providers around the
world,
including M1. The non-standalone mode of deploying 5G focuses on enhancing existing mobile broadband to
provide higher
data-bandwidth and reliable connectivity.
M1 is also working on the standalone network deployment in parallel, which is independent of the 4G network.
Standalone
5G will unlock 5G’s capabilities further, enabling not only increased mobile data capacity and bandwidth,
but also
ultra-responsive, ultra-low-latency services, network slicing for high quality of service and the ability to
connect
massive number of devices.
Why is M1 launching non-standalone (NSA) 5G first?
M1 wants our customers to enjoy 5G benefits as more 5G devices are made available in Singapore. Coverage for
standalone
(SA) mode will take time as it is a new technology, so we are launching NSA first for our customers to start
enjoying
even faster mobile services.
How do I enjoy 5G on M1?
Customers must have a 5G NSA device, must be within M1’s 5G coverage areas and subscribe to a “5G Booster
Pack”.
Note: Customers must update their 5G NSA device software and turn on 5G on their device. Please refer to
Device FAQs.
Where can I use 5G?
Please refer to the coverage map under the section M1’s 5G Coverage Areas – m1.com.sg/5Go
List of areas (outdoor only) currently covered are:
The current devices which support 5G are Samsung Galaxy Note20 5G, Samsung Galaxy Note20 Ultra 5G, Samsung Z
Galaxy Fold2, Galaxy S20 FE, Galaxy A42 5G, Huawei P40 Pro 5G and iPhone 12/iPhone 12Pro.
What are the devices which support both 5G NSA network (already
launched) & 5G SA network (to be launched in early 2021)?
The current devices which support both 5G NSA & 5G SA network are Samsung Galaxy Note20 5G, Samsung Galaxy
Note20 Ultra 5G, Samsung Z Galaxy Fold2, Galaxy S20 FE, Galaxy A42 5G, Huawei P40 Pro 5G.
How do I know whether 5G is active on my device?
You should be able to see a 5G icon on your 5G compatible device when you are within a 5G covered area and
have an
active M1’s 5G Booster pack subscription.
What should I do if I am in a 5G coverage area but do not see 5G icon on my 5G device?
Please ensure you are subscribed to one of our 5G Booster. In addition, please ensure that your 5G setting
is turned on.
Kindly refer to the Device section of the FAQ on how to turn on 5G on your handset.
If I am not in the 5G network area, what will happen?
You will continue to enjoy undisrupted 4G connectivity when not in the 5G network area.
With the introduction of 5G, what will happen to the 4G network?
M1’s 4G network will still be available for our customers.
What is the expected speeds on 5G?
Theoretical Downlink Throughput: ~ 1Gbps
Typical Downlink: 100 to 700 Mbps
Theoretical Uplink Throughput: 40 to 90 Mbps*
Typical Uplink: 10 to 40 Mbps
Dependent on device support
Is 5G available when roaming overseas?
M1’s 5G is available within Singapore only. We are continuously working with our roaming partners to expand
our service
reach.
M1’s 5G Boosters enable our customers to enjoy 5G services on eligible bill plans. Customer simply needs to
activate any
of the 5G Booster, to give their bill plan a 5G boost. In addition, $15, $25 and $40 5G Booster come with
additional
data bundle of 25GB, 45GB and 100GB, respectively.
As part of 5G launch promotion, customers who sign-up or recontract to a 2-yr handset plan or SIM-only plan,
will enjoy
discounted monthly subscription charges of $5, $8 and $12 for $15, $25 and $40 5G Booster respectively for 6
months.
After 6 months, subscription charges at the prevailing rates will apply. On top of that, customers who
activate any of
the 5G Booster are entitled to Free 1-month FoneCare+ and Free 12-month Viu Premium. Please visit
m1.com.sg/5Go for more
details.
Which bill plans are eligible for 5G Boosters?
Customers on Plan with Device, mySIMe, Enterprise Mobile plans, and SIM-only plans are eligible to sign-up to 5G Boosters.
How do I activate 5G Boosters?
5G Boosters can be activated during sign-up or recontract of eligible bill plans at M1 Shops or via M1
Online Store. In addition, existing customers can also activate 5G Boosters via My M1 App or Manage My Account.
Do I need to subscribe to FoneCare+ or Viu Premium service, in order to enjoy promotional
monthly subscription charges for 5G Boosters?
No. You may choose to opt-out of Fonecare+ or Viu Premium during Sign-up or Recontract of M1 mobile service.
I have recently re-contracted to a 2-yr Plan with Device and purchased a 5G device. Can I
activate a 5G Booster?
Yes, existing customers on any of the Plan with Device, mySIMe, Enterprise Mobile and SIM-only plan can
activate 5G Booster via My M1 App or Manage My
Account. Customers may need to update their device software and turn on 5G on their device before
using 5G. Please refer to Device FAQs.
I am on a bill plan with unlimited data bundle. How do I enjoy M1’s 5G?
Customers on bill plans with unlimited data bundle (e.g. mySIMe 118) can sign-up to $5 5G Booster, which
will enable
5G. Data usages on 5G will be deducted from bill plan data bundle.
Can I use 5G Booster data bundle when I am not in 5G coverage area?
Yes, the 5G Booster Data bundle can also be used on 4G network.
Can I continue using 5G after I have used 5G Booster data bundle?
Yes, you can continue using 5G even after 5G Booster data bundle has been used. Additional data usages on 5G
will be
deducted from bill plan data bundle.
I have a Samsung Note20 5G or Note20 Ultra 5G. How do I turn on 5G on my device?
Answer:
Step 1: You can update your Samsung Note20 5G or Note20 Ultra 5G software to support our 5G
network
using these steps:
– Open “Settings”
– Scroll down and select “Software update”
– Click on “Download and install”
Step 2: You can turn on 5G on your Samsung Note20 5G or Note20 Ultra 5G using these
steps:
– Open “Settings”
– Select “Connections”
– Tap on “Mobile networks”
– Click on “Network mode”
– Select “5G/LTE/WCDMA/GSM (auto connect)”
I have a Huawei P40 Pro 5G . How do I turn on 5G on my device?
Answer:
Step 1:
– Open “Settings”
– Scroll down and select “System & update”
– Click on “Software update”
Step 2: You can turn on 5G on your Huawei P40 Pro 5G using these steps:
– Open “Settings”
– Select “Mobile network”
– Tap on “Mobile data”
– Click on “Preferred network mode”
– Select “NR/LTE/WCDMA/GSM auto”
I have other 5G device. When will I be able to use M1’s 5G?
We are working with device manufacturers to optimize their software for our 5G network and strive to expand
our list of
supported devices. Do look out for more updates on m1.com.g/5Go.
Am I required to purchase a 5G device from M1 to enjoy M1’s 5G?
For a seamless 5G service activation and experience, we encourage our customer to purchase a 5G compatible
device
directly from M1. Do look out for 5G device updates on m1.com.g/5Go.
I have purchased a device which is compatible with 5G NSA network. Will my device work on
5G SA network?
The 5G SA network will be rolled out in 2021 and will have wider coverage than NSA. Customers who wish to
use both the NSA and SA networks for 5G will need to have devices that support both NSA & SA networks.
Compatibility of a device to 5G NSA and/or SA network is dependent on device manufacturer. Some but not all
device manufacturers support both 5G NSA and SA network. Please refer to the list of devices which support
both 5G NSA and SA network and those which support 5G NSA network only.
