Dotted image

data passport
FAQs

Dotted image

Frequently Asked Questions

 
  • Can I subscribe to Data Passport on any M1 mobile plans?

    You can subscribe to Data Passport on our current range of mobile data bundled plans:

    Bespoke Flexi, Bespoke Contract and Bespoke SIM-only

    Data Passport usage from your plan and add-on bundle (if any) in excess of 10GB will be charged at $11.99/GB.

  • Do I need to activate any roaming services to use Data Passport?

    Yes, you must activate (1) Roaming Subscription or Pay-Per-Use Roaming and (2) Data Roaming service.

    If these services are not activated on your mobile plan, Pay-Per-Use Roaming and Data Roaming services will be automatically activated when you subscribe to Data Passport.


  • What is the difference between one month and recurring Data Passport?

    Data Passport (one month) is valid for a month from the date of activation and expires automatically thereafter. Data Passport (recurring) will be valid on a monthly recurring basis until deactivated.

  • How do I subscribe/unsubscribe to Data Passport?

    You may do so via My M1+ App.

  • How do I know if I have successfully subscribed/terminated Data Passport?

    You will receive a confirmation SMS when your Data Passport is activated or terminated.

  • Do I need to subscribe to Data Passport before I travel?

    You can subscribe to a Data Passport when in Singapore or overseas via My M1+ App. We recommend that you subscribe to Data Passport before leaving for your travel destination.

  • Can I subscribe to more than one Data Passport at the same time?

    Yes, you may subscribe to one or more Data Passport at the same time. However, you may only subscribe to either one month or recurring Data Passport for the same country/region at any one time. A one-time activation fee of $5 and monthly subscription for the selected data passport will apply.
  •  
  • What are the charges if I subscribe to a $12 Data Passport on my Bespoke plan?

    A one-time activation fee of $5 and $12 monthly subscription will apply for each $12 Data Passport activated.

  • What are the charges if I subscribe to Europe Data Passport on my Bespoke plan?

    A one-time activation fee of $5 and monthly subscription of $60 will apply for Europe Data Passport.

  • What are the charges if I subscribe to 2 Data Passports for Indonesia and Malaysia?

    A one-time activation fee of $5 and monthly subscription of $12 will apply for each Data Passport activated.

    You will be charged a total of $34 ($10 activation fee + $24 subscription) in the first month of subscription. $24 for subscription will apply in the subsequent months.

  • What are the charges if I subscribe to 2 Data Passports for Indonesia and Europe?

    For Data Passport - Indonesia: A one-time activation fee of $5 and monthly subscription of $12 will apply. For Europe Data Passport: A one-time activation fee of $5 and monthly subscription of $60 will apply.

    You will be charged a total of $82 ($10 activation fee + $72 subscription) for the first month of activation. $72 for subscription on the two Data Passports will apply in the subsequent months.

  • I unsubscribed from my Malaysia Data Passport last month. Will I be charged activation fee if I have re-subscribe to Malaysia Data Passport next month?

    Yes. There is a $5 activation fee each time you activate a Data Passport.

  • Will the subscription be pro-rated if I subscribe to/terminate my Data Passport?

    Data Passport subscription will not be pro-rated. For Data Passport (one month), the subscription will be charged once and the service will be valid for a month from the date of activation. For Data Passport (recurring), the subscription will be charged on a monthly basis from date of Data Passport activation.

  • Is there any minimum term of subscription for Data Passport?

    For Data Passport (one month), it is charged from the date of activation. It is valid for a month and will expire automatically thereafter. You may terminate the service within the same month.
    For Data Passport (recurring), it is charged on a monthly recurring basis from the date of activation and you may terminate the service within the same month.

  •  
  • I am subscribed to Europe Data Passport. Can I use my local data bundle for roaming in all Europe Union countries?

    Europe Data Passport is valid for usage in 43 countries on preferred networks. If you need to locate the preferred network, simply access My M1+ App.

  • Which local data bundles can I use with Data Passport?

    You can use the local data that is bundled with your mobile plan.

    The service may also be activated for use with local data bundles from 5G Booster, Bundle Pack (only applicable on Bespoke Contract) as well as data benefits from promotions.

  • I have been using my local data bundle for roaming with Data Passport. Can I check how much data I have left on my bill plan bundle so that I can control my usage?

    You may check your data usage via My M1+ App.

  • How am I charged for excess usage when my local data bundle is fully utilised?

    Excess usage of the local data bundles will be charged at local rates with a data bill cap according to the usage charges specified for your mobile service plans, Value-Added Services and data benefits.

    Data Passport usage from your plan and add-on bundle (if any) in excess of 10GB will be charged at $11.99/GB.

  • I am subscribed to a Bespoke plan and a USA Data Passport. How am I charged for data roaming usage on AT&T when my local data bundle is fully utilised?

    You will be charged at $11.99/GB.

  • I am subscribed to a Bespoke plan and a USA Passport. How am I charged for data roaming usage on AT&T?

    You will be charged $11.99/GB when Data Passport usage from your plan and add-on bundle (if any) exceeds 10GB.

  • What happens if I switch to a non-preferred network when I have Data Passport?

    You will not be able to use Data Passport or Data Roaming on a non-preferred network. If you need to locate the preferred network, simply access My M1+ App.