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Trade-in handset or tablet (“Device”) must come with original battery, cover and charger (where applicable) and must be in working condition, including but not limited to the following:

  • Device must be able to power up with a working reception signal
  • No cracks on LCD screen
  • No signs of damage
  • No signs of corrosion

Notwithstanding the above, M1 reserves the right to reject any trade-in Device at M1’s sole discretion at any time.

M1 advises all customers to back-up and erase all data including applications, contacts and personal information including but not limited to your personal details, photos, videos, messages and/or passwords before handing over your Device to us for trade-in. If you are trading in an Apple device (iPhone/iPad), please ensure that your iCloud account is deleted before trade-in. M1 shall not be liable for any loss which you may suffer howsoever arising in connection with the trade-in. M1’s General Terms and Conditions apply.

Trade-in value is applicable to offset against the purchase of new mobile phones with applicable contracts at M1 Shops and will not be exchangeable for cash.

The following applies to trade-in value of Devices without original charger:

  • $5 off trade-in value for $10 Category
  • $10 off trade-in value for other trade-in Categories
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