Minimum Requirements

  • Applicants must be at least 16 years old at the time of application.
  • Applicants under 18 years of age may not subscribe to IDD and Roaming services.

Deposit

  • We may require you to provide a deposit in respect of our services(s). Such deposit may be used by M1 to offset any outstanding charges under any of your accounts.
  • The deposit or any balance thereof will be returned to you without interest upon termination of our services(s) and complete settlement of all outstanding charges or claims incurred.
  • We may require you to provide a prepayment in respect of our service(s). Such a prepayment will be used by M1 to offset any outstanding charges under any of your accounts.

Documents for Verification

Individual Applicants Required Documents
Singapore Citizen Original NRIC (Pink) / SAF Identity Card (For Regulars and NSFs)
Permanent Resident Original Singapore NRIC (Blue) / Passport with Re-entry Permit
  • Proof of Billing Address (POBA) is required if Alternative Address is used for billing.
Student Original Student Pass
Corporate Individual Customers (CORI) Staff Pass / Letter of Employment
  • Letter of employment is accepted only at selected M1 Shops and roadshows.
  • POBA is required if Alternative Address is used for billing.
Foreigner / Non-Resident Original P1, P2 or Q1 Pass (Employment Pass) & Passport / Diplomat Pass & Passport / Non-Diplomat Pass & Passport
  • All documents must be valid for at least 6 months.
  • POBA is required if Alternative Address is used for billing.
  • POBA is not required for P and Q1 Pass holders.
Original R1 and R2 Pass (Work Permit Pass) / Student Pass / PEP Pass (Personalised Employment Pass) / TVP (Training Visit Pass) / TVE (Training Visit Employment Pass) / Social Visit Pass / Dependent Pass / S Pass
  • All documents must be valid for at least 6 months.
  • POBA is compulsory for all Pass holders in this section.
  • Pass holders in this section are required to pay a minimum deposit of $200.
  • An extra prepayment of $600 is applicable to mid-tier handset / iPhone Lite contract and above.
Business Applicants Required Documents
BRN Companies (With Certificate of Incorporation)
  • Authorised Officer (AO) (Singaporeans / PRs above 18 years old and P, Q & S Pass holders) must apply in person. Original NRIC or Identity Document of the AO must be presented.
  • Original authorization letter signed off by managerial level and above must be presented. Authorisation letters signed by AOs themselves are not accepted.
  • ACRA or BIZNET search result with original company stamp must be presented.
Non-BRN Companies (Without Certificate of Incorporation)
  • A copy of partner’s NRIC or Identity Document must be obtained.

Billing Address

  • Post-office box addresses, virtual office addresses and overseas addresses may not be used for registration.
  • Singaporeans and Permanent Residents above 21 years of age must state both their local residential address (as per NRIC) and local billing address if the two addresses are not the same.
  • Singaporeans and Permanent Residents below 21 years of age must register with their NRIC address, which must also be their billing address.
  • Foreign applicants must state both their local residential address and local billing address if the two addresses are not the same. Such applicants are required to show proof of their local billing address at point of registration.
  • Collection letters (reminders, lawyers / debt collectors letters) are not acceptable as proof of billing address.