1. What is iTunes Direct Carrier Billing?

    iTunes Direct Carrier Billing enables M1 customers to make purchases on any Apple platforms and pay for their them through their M1 monthly bill.

  2. How does it work?

    You can now use your M1 mobile number to make a purchase from the App store or to subscribe to iTunes services and applications. The purchases will be billed to your monthly phone bill.

  3. What are the types of digital content I can purchase using iTunes Direct Carrier Billing as a payment method?

    At present, you can make purchases from the App Store, iTunes Store, subscribe to Apple Music, and buy iCloud storage etc.

  4. How do I sign up for this service?

    You will need to set up an Apple ID before using this service Once you have an Apple ID, you will be able to set up Mobile Phone billing.

  5. Is it safe to make payment through my M1 bill?

    Yes. To reduce the risk of accidental or fraudulent purchases, you will receive a One-Time Password or verification code to confirm the purchase or subscription.

  6. Payment & Purchases

  7. Am I eligible for Sunperk points if I were to pay for my purchases through my M1 bill?

    No, your purchases under iTunes DCB are not eligible for Sunperk points.

  8. Is there a maximum amount of purchases that can be charged to my M1 bill?

    Yes, you can purchase up to a total of SGD 300 worth of items through your M1 bill. This SGD 300 cap is based on a 30-day cycle period starting from your first purchase. A limit of SGD 100 will also be applicable for each transaction.

  9. I have set up Direct Carrier Billing for my Apple ID. Does this mean that all my other Apple devices that are logged in with the same Apple ID will charge purchases to my M1 bill?

    Yes, iTunes Direct Carrier Billing will be set as the default payment mode if you are using the same Apple ID on different Apple device. Do note that a One-time-password will be sent to you for verification purpose before any purchase is made.

  10. I have multiple Apple devices logged in to the same Apple ID. Can I selectively disable iTunes DCB for specific devices?

    No, you will not be able to selectively disable iTunes DCB for specific Apple devices as payment information is tagged to the Apple ID.

  11. Will I be able to charge my purchases to another M1 mobile number using the same Apple ID?

    Yes, to charge to another M1 mobile number:

    1. Open the App store, scroll to the bottom and select your Apple ID.
    2. Select ‘View Apple ID’
    3. Sign in with your Apple ID and password
    4. Select ‘Payment Information’ and click ‘Done’.
    5. Select ‘Mobile Phone’ and then ‘Use Different Mobile Number’
    6. Enter the mobile number you wish to charge your purchases to
    7. Fill in Account information and click ‘Next’. A verification code will be sent to you.
    8. Once the code has been verified, you will be returned to the Account screen.
    9. Select ‘Done’ and you are now ready to make purchases!
  12. What happens if I change my mobile number? Will I need to set up iTunes Direct Carrier Billing again?

    Yes, you will need to set up iTunes DCB again.

  13. How can I disable iTunes Direct Carrier Billing?

    Click here to disable your iTunes Direct Carrier Billing. You will require to log in using your M1 ID.

  14. TECHNOLOGY REQUIREMENTS

  15. Do I need internet access to use Direct Carrier Billing?

    Yes. In order to use Direct Carrier Billing, you must be connected to Internet via mobile data or WiFi.

  16. DATA CHARGES

  17. Apart from the application listed price are there additional fees for the use of mobile billing service?

    Yes. Data charges are applicable when browsing the marketplace and downloading the applications. Kindly note, if the service is used while abroad, data roaming charges are applicable.

  18. CANCELLATION & REFUND REQUESTS

  19. I have been wrongly charged for a purchase. How do I go about requesting for refund?

    For all cancellation and refund requests, please contact Apple through getsupport.apple.com

  20. TERMS & CONDITIONS

  21. What are the terms and conditions for using iTunes Direct Carrier Billing?

    For Terms and Conditions, please visit itunes.com/bill