Data Passport Port-in Promotion FAQ

  1. How do I enjoy free Data Passport subscription?

    You have to port-in with a non-M1 mobile or mobile broadband number successfully before you can enjoy full waivers of Data Passport charges during our promotion period. You will have to activate Data Passport through our self-service channels:

    • Call *123# (no roaming charges, when you call *123#)
    • Activate via Manage My Account
    • Activate via My M1 App
  2. Can I enjoy both $150/$200 off handset and Data Passport Port-in promotion?

    No, you have to choose either one of the port-in promotions.

  3. Is there any minimum subscription term to enjoy the free Data Passport?

    There is no minimum subscription period to enjoy the free Data Passport. All Data Passport subscription activated and deactivated within promotional period will enjoy full promotional discount. You may de-activate your Data Passport subscription early or before 31 March 2017 2359hrs to enjoy full waiver for Data Passport charges. Please note that any active Data Passport subscriptions continuing after 31 March 2017 onwards will enjoy pro-rated discount.

  4. I have successfully port-in my postpaid number to M1. Can I subscribe to 3 Data Passport?

    Yes, you will be able to enjoy multiple Data Passport. Full Data Passport subscription, activation fee and Multi-SIM charges (if applicable) will be waived from 1 January to 31 March 2017.

  5. I am successful port-in customer with Multi-SIM. What are the Data Passport charges if I activate Malaysia Data Passport on 17 January 2017 for 2 months and de-activate it on 18 March 2017? What are the Data Passport charges if I activate another Australia Data Passport from 12 – 20 April 2017?

    Activation period of Malaysia Data Passport from 17 January to 16 February 2017:

    • A one-time activation fee of $2, monthly subscription of $10 and additional monthly charge of $5 for Multi-SIM user will be waived.

    Activation period of Malaysia Data Passport from 17 February to 16 March 2017:

    • The monthly subscription of $10 and $5 for Multi-SIM charges will be waived.

    Activation period of Malaysia Data Passport from 17 – 18 March 2017:

    • The monthly subscription of $10 and $5 for Multi-SIM charges will be waived.

    Activation period of Australia Data Passport from 12 – 20 April 2017:

    • A one-time activation fee of $2, monthly subscription of $10 and additional monthly charge of $5 for Multi-SIM user will apply. Total Data Passport subscription of $17 will be charged.
  6. I am successful port-in customer with Multi-SIM. What are the Data Passport charges if I activate Taiwan Data Passport on 30 March 2017 for 1 month? What are the Data Passport charges if I activate another Australia Data Passport from 12 – 20 April 2017?

    Activation period of Taiwan Data Passport from 30 March to 29 April 2017:

    • A one-time activation fee of $2, monthly subscription of $10 and additional monthly charge of $5 for Multi-SIM user will be waived on 30 – 31 March.
    • A pro-rated discount of $10 monthly subscription from 1 – 29 April will apply.

    Activation period of Australia Data Passport from 12 – 20 April 2017:

    • A one-time activation fee of $2, monthly subscription of $10 and additional monthly charge of $5 for Multi-SIM user will apply. Total Data Passport subscription of $17 will be charged.
  7. I have activated Data Passport at point of sign-up and was just informed that my port-in request was unsuccessful. Will I be charged the Data Passport subscription that was already activated?

    For unsuccessful port-in customers, all activated Data Passport subscription, activation fee and Multi-SIM charges (if applicable) will be charged. Please check your port-in status to enjoy full waivers of Data Passport charges during our promotion period.