1. What is Service ID?

    Service ID refers to your mobile number, Fixed line number, Mobile broadband or Home broadband.

  2. How to login with Service ID for the first time?

    For first time login, enter your Service ID under 'M1 ID / Service ID' and click on 'Forgot Password?' to acquire a one-time PIN code. Call 1627 if you need further assistance.

  3. How do I redeem my promo code if I am a corporate customer?

    Corporate customers can log in with individual Service ID to redeem promo code.

  4. How do I redeem a promo code if I am a prepaid customer?

    Prepaid customers can log in with prepaid mobile number to redeem promo code.

  5. What if I forget or lost my promo code?

    You can re-login and redeem a new promo code via www.m1.com.sg/m1kooza.

  6. Can I use promo code to purchase tickets at SISTIC Authorized agents (ticketing counters)?

    No. The promo code is only applicable to online purchase. To purchase with SISTIC Authorized agents, you are required to produce your M1 operator logo on your device or latest M1 bill to enjoy the offer.