- How do I know when I can pre-order?
You will receive a pre-order link from us via SMS to the mobile number indicated during your registration of interest. An email will also be sent to your M1 ID email address.
- What do I need to prepare for the pre-order?
Please refer to the confirmation email sent after you have submitted your registration of interest to gear up for the pre-order.
- I have not received my pre-order link yet.
Sending of pre-order invitations will be based on the order of registration of interest.
- I have completed my pre-order. Can I forward my pre-order link to another person to do the pre-order?
No, this is an exclusive link for one-time use only.
- I have completed my pre-order but did not receive a confirmation email.
You may wish to check your junk/ spam mail boxes. Alternatively, you may refer to the SMS which we will send upon successful pre-order.
- I want to trade in my old handset but do not see this option in the pre-order flow.
Trade-in is not administered during the pre-order stage. You can proceed with your pre-order and inform our staff about your trade-in request during your collection at M1 Shops/Exclusive Distributors. They will assist you with the price adjustment if you wish to trade in your phone. Trade-in is not available for delivery and collection at POPStation. Terms and conditions apply for the trade-in request.
- How do I redeem my Sunperks / Loyalty Bonus Voucher / Handset Upgrade Voucher / Sunriser voucher during pre-order?
You can see available vouchers during the pre-order flow. Simply select the desired voucher for your pre-order purchase.
- I have forgotten to indicate my intention to redeem my vouchers for my purchase during pre-order.
Please inform our staff during your collection at M1 Shops/Exclusive Distributors to make the necessary adjustments.
- I have bought M1 FoneCare+ for my iPhone 7 / iPhone 7 Plus and wish to return it to qualify for Early Upgrade Fee Waiver.
Please highlight this to our staff during the collection at M1 Shop / Exclusive Distributor and they will assist you accordingly. Please note that return of handset for Early Upgrade Fee Waiver is not available for delivery or collection via POPStations.
- I have submitted a pre-order under my name but I wish to enjoy Corporate discounts that my company is entitled to.
Please bring along your staff pass and NRIC/FIN and inform our staff during the collection at M1 Shop / Exclusive Distributor. Our staff will assist you accordingly if the request is approved.
- What are the payment modes accepted for pre-order?
We accept AMEX, Visa and Mastercards.