- How do I know when I can pre-order?
You will receive a pre-order link from us via SMS to the mobile number indicated during your registration of interest. An email will also be sent to your M1 ID email address.
- What do I need to prepare for the pre-order?
Please refer to the confirmation email sent after you have submitted your registration of interest to gear up for the pre-order.
- I am on 4G legacy bill plan. Am I eligible to pre-order?
If you are on a 4G legacy plan (i.e. iPhone Value, ValueSurf, iPhone Lite, LiteSurf, ExtremeSurf, iPhone Extreme, iPhone Max, iPhone Unlimited, Unlimited Data 22, Unlimited Data 38, Unlimited Data V38, Unlimited Data 51, Unlimited Data V51, Unlimited Data 69, Unlimited Data V69 and Unlimited Data 99), you will be able to pre-order and remain on the plan.
- I have not received my pre-order link yet.
Sending of pre-order invitations will be based on the order of registration of interest.
- I have completed my pre-order. Can I forward my pre-order link to another person to do the pre-order?
No, this is an exclusive link for one-time use only.
- I have completed my pre-order but did not receive a confirmation email.
You may wish to check your junk/ spam mail boxes. Alternatively, you may refer to the SMS which we will send upon successful pre-order.
- How can I enjoy the ‘Free 30GB promotion’ for my Note9 pre-order?
The ‘Free 30GB promotion’ is valid for sign-up / re-contract on mySIMe plans only and consists of free 6 months of 5GB mySIM Data Add-on; customers must subscribe to the add-on when pre-ordering Note9 to enjoy this offer.
- What happens to the 5GB mySIM Add-on after 6 months? Can I cancel the add-on?
Prevailing charges of the add-on will apply after 6 months. You may cancel the add-on anytime via My M1 App.
- Will I be able to enjoy this ‘Free 30GB promotion’ on Smartphone Plans?
No, the promotion is only valid on mySIMe plans.
- I want to trade in my old handset but do not see this option in the pre-order flow.
Trade-in is not administered during the pre-order stage. You can proceed with your pre-order and inform our staff about your trade-in request during your collection at M1 Shops/Exclusive Distributors. They will assist you with the price adjustment if you wish to trade in your phone. Trade-in is not available for delivery and collection at POPStation. Terms and conditions apply for the trade-in request.
- How do I redeem my Sunperks / Loyalty Bonus Voucher / Handset Upgrade Voucher / Sunriser voucher during pre-order?
You can see available vouchers during the pre-order flow. Simply select the desired voucher for your pre-order purchase.
- I have forgotten to indicate my intention to redeem my vouchers for my purchase during pre-order.
Please inform our staff during your collection at M1 Shops/Exclusive Distributors to make the necessary adjustments.
- I have bought M1 FoneCare+ for my Samsung Galaxy S8 /S8+ and wish to return it to qualify for Early Upgrade Fee Waiver.
Please highlight this to our staff during the collection at M1 Shop / Exclusive Distributor and they will assist you accordingly. Please note that return of handset for Early Upgrade Fee Waiver is not available for delivery or collection via POPStations.
- I have bought Samsung Concierge for my Samsung Galaxy S8/S8+/Note8 and wish to return it to qualify for Early Re-contract Fee Waiver.
Please inform our staff during the collection at M1 Shop / Exclusive Distributor and they will assist you accordingly. Please note that return of handset for Early Re-contract Fee Waiver is not available for delivery or collection via POPStations.
- I have submitted a pre-order under my name but I wish to enjoy Corporate discounts that my company is entitled to.
Please bring along your staff pass and NRIC/FIN and inform our staff during the collection at M1 Shop / Exclusive Distributor. Our staff will assist you accordingly if the request is approved.
- What are the payment modes accepted for pre-order?
We accept AMEX, Visa and Mastercards.