1. What is TVB Anywhere SG?

    TVB Anywhere is TVB’s legitimate over-the-top (OTT) service exclusively for Singapore audience offering an enormous archive of classic and latest TVB programs.

  2. Where can I download the TVB Anywhere SG App?

    The TVB Anywhere SG App is available for download at the Google Play and Apple App Store.

  3. What kind of content will I have access to when I subscribe to TVB Anywhere SG Premium?

    You will have unlimited access to original TVB dramas and variety shows ranging from the latest releases to the most classic titles.

  4. When will TV content be uploaded or refreshed?

    Most TVB live streaming programs will be made available within a couple hours after broadcasts in Singapore on the App, depending on the genre of programs. All programs availability is subject to final announcement by TVB Anywhere.

  5. Will the content be available for viewing outside Singapore (including VPN connections)?

    No. The content is currently available for viewing within Singapore only.

  6. What are the available platforms to view TVB Anywhere SG content?

    Content is available for viewing on mobile devices operating on iOS 9.1 or higher or Android 5.0 or higher.

  7. Am I able to stream and view the content on my Smart TV through Miracast/Airplay etc.?

    No. Content is currently only available for viewing using the TVB Anywhere SG App through compatible mobile devices.

  8. Is concurrent content streaming across multiple devices supported? Am I able to watch the TVB programs on multiple devices at the same time, with the same TVB Anywhere SG Premium login credentials?

    Yes. You can link up to 3 compatible mobile devices to the same TVB Anywhere SG Premium login credentials for concurrent streaming.

  9. Will there be any data charges if I access TVB Anywhere SG Premium service on mobile device?

    Yes, data charges will apply when accessing TVB Anywhere SG Premium service.

  10. I am experiencing issues with the TVB Anywhere App despite being connected to Wi-Fi/mobile data.

    Do try to uninstall/ install your TVB Anywhere application to try. If you are experiencing issues with the TVB Anywhere App, please email to cs@tvbanywhere.com.sg and TVB will get back to you within 3 working days.

  11. I am experiencing streaming-related issues of the programs within the TVB Anywhere App.

    Please ensure that you are connected to a Wi-Fi/mobile data network operating within Singapore. If problems persist, please contact TVB at cs@tvbanywhere.com.sg.

  12. I have signed up for the TVB Anywhere SG Premium service. How do I start watching the TVB Anywhere SG Premium content?

    An SMS containing a link and Activation PIN will be sent to you upon successful sign up. Click on the link and follow onscreen instructions to activate the service with the issued Activation PIN and start watching your favourite TVB programs.

    1. For Postpaid Mobile customers, SMS will be automatically sent to the mobile number that customer signs up the service with.
    2. For Mobile Broadband and Home Broadband customers, the SMS will be sent to the mobile number the customers provided at the point of sign up.

  13. I am an existing Basic/Free Zone user of TVB Anywhere SG. Can I use my existing TVB Member ID and subscribe to TVB Anywhere SG Premium with M1?

    Yes, you can.

  14. I am existing TVB Anywhere SG Premium subscriber. Will I be able to successfully activate the service using the same TVB Member ID credentials, should I wish to sign up for TVB Anywhere SG Premium with M1?

    Currently, existing TVB Anywhere SG Premium users will not be able to complete the the service activation with the issued PIN using the same TVB Member ID credentials, should they wish to subscribe TVB Anywhere SG Premium with M1.

  15. I am an M1 Mobile Broadband/Home Broadband customer. Can I provide a non-M1 mobile number for purpose of sign up and receiving the Activation PIN?

    Yes, a non-M1 mobile number can be provided for purpose of signing up for this service.

  16. When can I receive the SMS notification containing the Activation PIN after signing up for the service?

    You will receive the SMS within the day of successful sign up.

  17. I have successfully signed up and received the Activation PIN for service activation. Can I choose to activate my TVB Anywhere SG Premium with the PIN at a later date?

    Yes, you may. However, you are strongly encouraged to activate the service upon receiving activation PIN as the monthly subscription charge of $4.98 will apply a month upon your service subscription sign up date.

  18. Will the monthly subscription charge (if any) be pro-rated if I decide to terminate my TVB Anywhere SG Premium Service?

    Applicable subscription charges will not be pro-rated if you decide to terminate the TVB Anywhere service.