1. When is 2018 FIFA World Cup Russia?

    2018 FIFA World Cup Russia is from 14 June to 15 July 2018.

  2. What are the matches available with the purchase of the Toggle 2018 FIFA World Cup Russia™ Pass?

    Two dedicated World Cup channels showing all 64 ‘live’ matches and World Cup programming are available on Toggle with a Toggle 2018 FIFA World Cup Russia™ Pass subscription. All matches will be uploaded on Toggle, so subscribers who missed the live broadcast can watch the matches later.

  3. Are there any free matches available?

    Nine key matches will be available for free to all on oktoSports and simulcast on Toggle – the opening, five group stage matches, two semi-finals, and finals.

  4. Some matches are happening on the same day at the same time. Will I be able to watch both matches?

    Yes. You will be able to watch two streams on two different compatible devices at the same time.

    Please visit: https://tv.toggle.sg/en/shows/2018-fifa-world-cup-russia/faq#platforms for the full list of compatible devices.

  5. What are the available platforms to view the 2018 FIFA World Cup Russia™ matches?

    You can watch via the Toggle website or Toggle app on your mobile devices, computers, Smart TVs, Apple TV and Chromecast. Please visit: https://tv.toggle.sg/en/shows/2018-fifa-world-cup-russia/faq#platforms for the full list of compatible devices.

  6. How long will the catch-up videos of the 2018 FIFA World Cup Russia™ matches be made available to subscribers?

    Catch-up videos of the 2018 FIFA World Cup Russia™ matches will be available to subscribers on Toggle until 15th Aug 2018 2359hrs.

  7. What kind of content can I expect on Toggle Prime?

    Toggle Prime offers on-demand Mediacorp programmes. In addition, it enables the following features :

    • Preview Mediacorp’s FREE-to-air hit series 7 days ahead with no advertisements
    • Download favorite shows on WiFi and watch on the go without data charges
    • Pause and resume watching the same video across different devices seamlessly

    For more details on Toggle Prime, please refer to this site: https://www.toggle.sg/en/about-toggle

  8. I am existing Toggle Prime customer, can I subscribe to the 2018 FIFA World Cup Russia™ Pass and enjoy the Free 6 month Toggle Prime subscription?

    Yes. Existing Toggle Prime customers will be offered the free 6-month Toggle Prime subscription. The additional free 6 months Toggle Prime subscription will be added to customers’ current Toggle Prime subscription. Thereafter, monthly subscription fee for Toggle Prime at $9.90/month will apply.

  9. I would like to subscribe to Toggle Prime after the 6-month Free subscription.

    Your Toggle Prime subscription will not be automatically renewed at the end of the Free 6-month subscription term. Thereafter, you can subscribe to Toggle Prime via Toggle website and have the option to pay through either M1 bill or credit cards.

  10. What kind of content can I have access to with the Club TV Pass?

    The Club TV Pass allows you to have access to content on 2 Club channels: Manchester United TV (MUTV) and Chelsea TV.

    MUTV and Chelsea TV are channels dedicated to all things Manchester United and Chelsea respectively, including exclusive interviews and documentaries. The Club TV Channel will offer audio commentary only for ‘live’ Premier League matches, and all matches from the respective clubs on a delayed basis, including any matches played in domestic, continental or other international tournaments, including the Premier League, FA Cup, EFL (League) Cup, and European Competition.

  11. I have subscribed to the Toggle 2018 FIFA World Cup Russia™ Pass with free 12-month Club TV Pass. What will happen after the free 12 months?

    The Club TV Pass is only valid for 12 months and will not be automatically renewed at the end of the term.

  12. How do I redeem the coupon code to watch the 2018 FIFA World Cup Russia™ matches?

    Coupon code will be sent to customers through SMS upon successful sign up.

    1. For mobile customers, SMS will be automatically sent to the mobile number that customer made the purchase with.
    2. For MBB and FBB customers, the SMS will be sent to the mobile number the customers provided at the point of purchase.

  13. Can MBB and FBB customers provide a Singtel or StarHub mobile number for purpose of sign up and receiving coupon code?

    Yes, they can provide a Singtel or StarHub mobile number for purpose of signing up for this service.

  14. If customer signed up the World Cup packages after the start date (e.g. middle of the World Cup matches), will the subscription fee be pro-rated?

    No, it will not be prorated.
    The Toggle 2018 FIFA World Cup Russia™ Pass is a one-time purchase.

  15. Where can I find out more about theToggle 2018 FIFA World Cup Russia™ Pass?

    For more details on the Toggle 2018 FIFA World Cup Russia™ Pass. Please refer to https://tv.toggle.sg/en/shows/2018-fifa-world-cup-russia

  16. When can customer receive the SMS notification with coupon codes after they sign up for World Cup service?

    The SMS will be sent to customers within a day after sign up.

  17. Why can’t I redeem the coupon code in my Toggle mobile app?

    Coupon codes can only be redeemed via the redemption link provided in the SMS notification.

  18. I have issues watching World Cup content on Toggle OTT app (e.g. cannot stream world cup content).

    Please contact Toggle Customer Care Hotline at 6388 3888 from 9am to 10pm daily (including weekends and public holidays) or email : enquiry@toggle.sg

    During World Cup live matches period (14th June to 15th July 2018), the hotline will be opened from 9am to 5am daily.