New Line Sign-ups
Minimum 1-month commitment period applies for new sign-ups on mySIM Plans. Early termination charge equivalent to 1
month’s subscription is applicable for termination during the commitment period.
Talktime, SMS/MMS and Data Usage and Charges
Free bundled talktime, SMS/MMS and data extends to local usage unless otherwise stated. Excess local voice and video
call usage is charged at 16.05 cents per minute, with a minimum one-minute charge and billed per second thereafter. Airtime
charges apply for mobile calls made to "1800" local toll free service numbers. Excess SMS is charged at 5.35 cents each
and excess MMS is charged at 32.1 cents (30kb and below)/ 85.6 cents (above 30kb) each. Excess data is charged at $10.70
per GB, and capped at $188.32 per month.
Monthly subscription of 4G VAS is waived permanently. Theoretical download speed of 300Mbps and typical download speed
range of 46.8 - 110.1Mbps (at fixed locations) is only available with 4G service on compatible 4G devices. The typical speed range refers to the range of download speed that users can experience 80% of the time based on the specific test conditions and parameters which are stipulated on our website www.m1.com.sg/MBBspeeds. Testing Time Frame: January to March 2019.
Free Value-added Services
Airtime charges apply for incoming calls to Voicemail and retrieval of Voicemail messages. Prevailing roaming usage
charges apply when Voicemail service is used overseas. Promotional waiver of registration charge and first month’s subscription
for Caller Number Display is applicable for new line sign-ups.
200 minutes / 800 minutes / Unlimited Talktime Add-ons
200 minutes / 800 minutes / Unlimited Talktime Add-ons are applicable on all mySIM plans, except mySIMs plan. Talktime Add-on bundles apply to local voice / video calls only. Usage in excess of the Talktime Add-on bundle will be charged in accordance with local talktime usage charges for mySIM plans. Only one Talktime Add-on is allowed per mobile line. Bundled talktime will only be effective from the date of activation and will not offset any excess talktime charges incurred prior to activation date. To change a Talktime Add-on, the existing Talktime Add-on must first be terminated before a new one can be added. Subscription fees and bundled talktime will not be pro-rated. Talktime Add-ons can be shared with mySIMs plans.
Unlimited Free Calls to 3 M1 Numbers
“Unlimited Free Calls to 3 M1 Numbers is applicable on mySIM3 20/40/50 and mySIMe 40/70/90 plans for local voice calls to 3 nominated M1 Numbers. A $10.70 administrative charge applies for any change of the nominated M1 numbers. M1 reserves the right at its sole and absolute discretion to terminate Unlimited Free Calls to 3 M1 Numbers without prior notice to customer in the event of any fraudulent use or misuse.
Lines on mySIM3 Plans do not count towards the total number of mobile lines for the qualification of MSS programme and determination of the applicable MSS Discount, and are not eligible for the MSS Discount.
Lines on mySIMe Plans count towards the total number of mobile lines for the qualification of MSS programme and determination of the applicable MSS Discount, and are eligible for the MSS Discount.
Fair Use Policy for Unlimited Usage
“Unlimited" talktime, messaging and data usage are restricted to reasonable personal use and non-commercial purposes only.
“Unlimited” talktime is only applicable to local voice and video calls. “Unlimited” messaging is only applicable to SMS/MMS sent to local mobile numbers. Any abuse, such as, but not limited to, SMS/MMS broadcasts or sending unsolicited material (Spam), will entitle M1 to revoke the customer’s benefits, in M1’s sole discretion. If you use more than 10,000 outgoing local call minutes or more than 10,000 local SMS/MMS per billing cycle, such usage will be deemed to be excessive or abusive usage, for which prevailing pay-per-use charges shall apply.
“Unlimited” data is only applicable to local data usage. To ensure fair customer experience for our subscribers through the efficient management of our network resources, a fair usage policy not exceeding a 150GB local data bundle (including Data Passport usage, if any) is applicable. When monthly usage exceeds 150GB, a speed limit of 1Mbps will be imposed. The speed limit will be lifted at 00:00 hours on your next billing cycle.
For avoidance of doubt, our Traffic Management Policy available at m1.com.sg/tmp will apply.
M1 reserves the right to amend the Fair Use Policy for Unlimited Usage from time to time at its discretion, without any prior notice.
Data Passport Usage on Plans with Unlimited Data
Customers on mySIM plans bundled with Unlimited Data may use up to 30GB per month to data roam with the relevant Data
Passport subscription, after which excess usage will be charged at $10.70/GB. A monthly data bill cap of $188.32 will
The following are not available on mySIM Plans:
- Upsized Data
- Youth Benefits and Senior Benefits
- Corporate discounts
mySIM3 Plans are applicable for new and existing Postpaid mobile lines without handset contract / tariff rebate contract.
Additional Data with 12-month mySIM3 Plan
Additional data is only applicable with a 12-month contract. Early termination or change in plan during the commitment
period will be subject to applicable early termination charges as stated in the contract.
Auto-Renewal of 12-month mySIM3 Plan Contract
Upon expiry of the 12-month service commitment period, the contract will be automatically renewed for 12 months each
time (each, a “Renewal Term”) with the same terms. Notification email and SMS on the auto-renewal will be sent one month
before contract expiry. To opt-out of auto-renewal, send SMS from the mobile line, with the code: NoRenew to 1627. Once the contract has been renewed, customers will be notified via email and SMS. Upon each auto-renewal,
a copy of the applicable terms will be sent to customers via email.
Within the first 3 months of each subsequent Renewal Term:
- If the customer does not wish to have the additional data but wishes to retain the M1 line, he may choose to cancel the contract. Additional data will be removed and customer will not be charged for cancellation of contract. The customer will not be able to cancel the contract after the first (3) months of each Renewal Term.
- If the customer terminates or changes the service subscription plan, applicable early termination charges will be waived.
For terminations or change in service plan after the first 3 months of each Renewal Term, applicable early termination charges
mySIMe Plans are applicable for new and existing Postpaid mobile lines without handset contract / tariff rebate contract.
Handset offers are applicable to new line connections, existing customers with no handset contract or who have completed
at least 20 months of their existing contracts, with a new corresponding 24-month mySIMe contract.
mySIMe 24-month Device Contract
mySIMe customers must complete the 24-month commitment period of mySIMe contract to be eligible for re-contract with an administrative fee of $10.70. The administrative fee is not applicable for (i) online re-contracts via m1.com.sg, (ii) plan upgrades at point of re-contract, (iii) Sunrisers / Citibank M1 Cardmembers and (iv) Corporate Customers. Each mySIMe plan is eligible for 1 (one) 24-month mySIMe contract.
mySIMe Early Re-contract
Additional re-contract fee will apply on Handset Offers, for customers who have completed at least 11 months of their mySIMe contract. Upon re-contract and payment of the following applicable Early Re-contract Fee, customer will be bound
by the terms and conditions of only the new mySIMe contract:
|Month of mySIMe Contract
||Early Re-contract Fee
|12th to 17th month
|18th to 20th month
|21st to 24th month
All prices stated are inclusive of 7% GST and based on a monthly recurring service unless otherwise stated.
M1 reserves the right to amend, vary or supplement these terms and conditions and change, suspend (whether fully or partially)
or withdraw the plans and/or services at any time. M1 will, where it is practicable to do so, give you advance notice
(which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate)
of such changes.
M1’s General Terms and Conditions available at www.m1.com.sg are deemed incorporated herein and shall apply, in addition
to any other terms and conditions as may be agreed between us (if any). In the event of any conflict or inconsistency
between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be
resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.