1. The Copyright Act (Chapter 63) of Singapore and its subsidiary legislation (collectively the "Copyright Legislation") limit the liabilities of network service providers ("NSP"), including M1 Limited, M1 Net Ltd and M1 Connect Pte Ltd (collectively "M1"), in respect of various services provided (e.g. transmission, routing, provision of connections, system caching, storage of electronic material and/or online linking) under the circumstances prescribed in the Copyright Legislation.

    As such, M1 (as an NSP) will not be liable inter alia in monetary damages for any copyright infringements under the circumstances stipulated in the Copyright Act, so long as M1 has complied with the relevant conditions imposed by the Copyright Legislation.
  2. However, if you are of the view that copyright in your material has been infringed in accordance with the Copyright Act, you may send a take-down notice in the form, and in accordance with the relevant requirements, prescribed in the Copyright Legislation ("Take-Down Notice"), to M1's nominated representative ("M1's Representative") at the contact details below. Once M1 receives such Take-Down Notice, M1 will take reasonable steps where required by the Copyright Act to remove or disable access to the allegedly infringing material in accordance with the Copyright Legislation.
  3. In certain circumstances prescribed in the Copyright Act, once the allegedly infringing material has been removed, or access to it disabled, M1 will take reasonable steps where required by the Copyright Act to notify the person who has made such material available ("Respondent"). The Respondent may send a counter-notice in the form, and in accordance with the relevant requirements, prescribed in the Copyright Legislation ("Counter-Notice"), to M1's Representative at the contact details below. Such Counter-Notice must be sent within the time period stipulated in the Copyright Legislation. Upon receipt of such Counter-Notice, M1 will, in accordance with the Copyright Act, take reasonable steps where required by the Copyright Act, to restore the material or access to that material (as the case may be), if it is technically and practically feasible to do so, except where court proceedings are commenced by the copyright owner to prevent that material, or access thereto, from being restored, and M1 is informed in writing of such proceedings.
  4. All Take-Down Notices and Counter-Notices must be sent to:
    M1's Representative
    M1 Limited / M1 Net Ltd / M1 Connect Pte Ltd
    10 International Business Park
    Singapore 609928
    Attn: Yap Ker Sim
    GM, Customer Services
    Email: copyright@m1.com.sg
    Tel: +65 6655 5801


    Please note that M1's Representative should only be contacted for notifications under the Copyright Act, and not for other enquiries.
  5. If you are sending a Take-Down Notice as described in paragraph 2 above, you must sign your Take-Down Notice, which must contain all of the following information in addition to other information required under the Copyright Legislation:

    (a) your name, address, telephone number, facsimile number (if any) and email address, as well as the address for service in Singapore if you are not resident in Singapore;
    (b) sufficient particulars to enable M1 to identify the allegedly infringing material and its online location;
    (c) a statement that you require M1 to remove or disable access to the material;
    (d) a statement that you, in good faith, believe that the material is an infringing copy;
    (e) a statement that the information in the Take-Down Notice is accurate;
    (f) a statement that you are the copyright owner or exclusive licensee or that you are authorised to act on behalf of such owner or exclusive licensee; and
    (g) a statement that you agree to submit to the jurisdiction of the courts in Singapore.
  6. If you are a Respondent sending a Counter-Notice as described in paragraph 3 above, you must sign your Counter-Notice, which must contain all of the following information in addition to other information required under the Copyright Legislation:

    (a) your name, address, telephone number, facsimile number (if any) and email address, as well as the address for service in Singapore if you are not resident in Singapore;
    (b) sufficient particulars to enable M1 to identify the material that has been removed or to which access has been disabled, and its online location prior to such removal or disablement of access;
    (c) a statement that you, in good faith, believe that the material was removed, or access to it was disabled, as a result of mistake or misidentification, or that such material does not infringe the copyright in any material;
    (d) a statement that the information in the Counter-Notice is accurate; and
    (e) a statement that you agree to submit to the jurisdiction of the courts in Singapore.
  7. The procedures stated in these paragraphs and the information listed in paragraphs 5 and 6 above do not purport to exhaustively state the requirements under the Copyright Legislation. It is your responsibility to check and comply with the requirements of the current Copyright Legislation in respect of and in connection with the subject-matters covered by these paragraphs. M1 reserves the right not to entertain any correspondence that does not comply with the requirements of the current Copyright Legislation and these paragraphs.
  8. Please note that under the Copyright Act, in the event that in any Take-Down Notice or Counter-Notice, a person makes a statement which is false, which he/she knows is false, or which he/she does not believe to be true, and which touches on any material point in such Notice, then he/she will:

    (a) be guilty of an offence and if convicted, can be fined up to S$10,000 or imprisoned for up to 2 years; and
    (b) be liable in damages to any person who suffers any loss or damage as a result of such Notice.
  9. M1 respects the intellectual property of others, and we ask our users and visitors to our websites to do the same. At our discretion and in appropriate circumstances, M1 may terminate or suspend service to users who infringe upon the copyright, or other intellectual property rights, of others. In addition, without affecting the generality of the above, M1 users who are found to be repeat infringers of the copyrights of others may have their services and accounts suspended or terminated.