1. The Video Surveillance as a Service (“Service”) is open to both new and existing corporate customers (“customers” or “you”) of M1 Net Ltd (“M1”) who have the following:
    • A valid Singapore Certificate of Incorporation (“COI”); or
    • A valid Singapore Business Registration Certificate (“BRC”).

  2. These specific terms and conditions shall apply to your access and use of the Service. You acknowledge that the Service is supported by, and dependent on the performance by, third party provider(s). By applying for the Service, you are deemed to have read and accepted these specific terms and conditions, including the applicable terms and conditions incorporated by reference herein, and all applicable partner end user terms and/or condition in respect of or in connection to the Service, as the same may be amended from time to time. You agree that your access and use of the Service may be subject to your acceptance of, and compliance with, such other terms and conditions as may be imposed by the third party provider(s) in relation to the Service from time to time.

  3. The Service is intended to operate on a new and dedicated M1 fibre broadband connection; all existing fibre broadband connection cannot be used for the Service. To subscribe to the Service, each customer will be required to sign-up for a new and dedicated M1 fibre broadband subscription as specified by M1.

  4. M1 reserves the right, at its sole discretion, to decline acceptance of the customer’s application for the Service for any reason or no reason. Subject to confirmation by M1 of its acceptance of your application for the Service, installation works will be arranged based on the site survey report endorsed by the customer. Any change to the installation and/or Service provisioning works requested by the customer which deviate from the initial site survey report endorsed by the customer will be subject to a re-visit and site survey charge of S$500 (subject to prevailing GST), unless otherwise informed by M1 in writing.

  5. The Service is subject to a 24-month contractual commitment period starting from the date of Service activation (“Commitment Period”), subject to confirmation by M1 of its acceptance of your application for the Service.

  6. Each subscription to the Service is able to support up to a maximum of twenty (24) cameras. Customer will be required to sign-up for additional subscription to the Service if the customer requires more than twenty (24) cameras.

  7. All applicable installation charges and equipment charges (including charges for upgrading of equipment), which will be determined by M1 based on, amongst others, the outcome of the relevant site survey(s), will be chargeable to the customer’s M1 account.

  8. Customers’ access and use of the Service is subject to service provisioning time required by M1 and/or the third party provider(s) to provide the Service.

  9. Subject to M1’s consent, customers may request to increase the number of cameras under the Service (subject to a maximum of twenty (24) cameras per Service subscription) during the Commitment Period, subject to availability of stocks. Any request to increase the number of cameras will be subject to a re-visit and site survey at the customer’s site to evaluate the installation requirements, including the materials and equipment required. Additional charges for installation and/or upgrade of equipment will be chargeable in connection with any increase in the number of cameras, depending on, amongst others, the outcome of the site survey. There may be Service downtime for the installation of the additional cameras and/or necessary upgrading of equipment. The monthly service fee for the additional cameras will commence and be chargeable from the scheduled camera(s) installation date (notwithstanding any customer-initiated changes to the scheduled installation date which delay the installation), unless otherwise informed by M1 in writing.

  10. There will be no reduction or pro-ration of the applicable aggregate monthly service fee for the Service under any circumstances during the Commitment Period, notwithstanding any removal of the number of cameras used under the Service.

  11. You acknowledge and agree that you, and not M1, are responsible for ensuring that the computer system including but not limited to computers, mobile devices and any and all peripherals thereto, as utilised by you to access and use the Service meet or is compatible with all minimum system requirements. M1 shall not be responsible for any degradation or disruption of Service or any loss or damage caused by your use of such computer systems or arising out of any failure to meet minimum system requirements or any change in your system configuration. The customer acknowledges that it must procure and maintain at its own expense any equipment, software or connectivity services required to access and use the Service.

  12. You are responsible for keeping the cameras and all other equipment and accessories used with or for the Service in good working order and condition. M1 shall not in any way whatsoever be liable or responsible for any service failure, degradation or interruption arising from your failure to maintain the cameras or any other equipment or accessories properly. 

  13. Each camera and the accompanying switch installed under the Service comes with a limited warranty solely for manufacturer’s defects during the Commitment Period; other than the foregoing, no other warranty is provided on the cameras and/or the accompanying switch. You agree and acknowledge that any changes to the camera and/or the accompanying switch, such as change in model or brand, or equipment parameters such as location, cabling, settings or configuration, including without limitation through the video management portal, will immediately be deemed to void the applicable equipment warranty as well as all applicable maintenance and support agreements relating to the equipment (if any). For the avoidance of doubt, no warranty is provided on any other equipment or accessories under the Service.

  14. You acknowledge and agree that M1 is not the manufacturer of the camera and any other equipment/accessories and that M1 shall not be responsible for any defects or any loss or damage arising out of such defects, even if the camera or any other equipment/accessories is supplied by M1 to you.

  15. The customer shall be solely and fully responsible for the repair and/or replacement of any camera, equipment and/or accessories which had been lost or stolen, or which damage is not covered by applicable warranty. All out-of-warranty repair, replacement and/or troubleshooting/maintenance requests relating to the camera and/or other equipment and/or accessories, or those which are not covered by any warranty, will be separately chargeable, unless otherwise informed by M1 in writing.

  16. Without prejudice to the generality of these terms and conditions, the fees/charges in relation to the Service may be revised by M1 from time to time, including but not limited to, in accordance with the prevailing goods and services tax (“GST”) rate. All applicable GST shall be borne by the customer.

  17. Notwithstanding the provision of any requisite notice, early termination charges equivalent to 100% of applicable subscription charges for the Service (including for all value-added service subscribed in connection with the Service) (subject to prevailing GST) for the remainder of the unused duration of the Commitment Period shall be payable by you if the Service is terminated before the completion of the contractual Commitment Period. You are required to provide no less than one (1) month’s prior notice in writing to us in the event that you decide to terminate the Service, otherwise, an administrative charge (which shall not exceed the value of one month’s subscription charges) may be imposed in addition to the applicable early termination charges stated in this Clause 17. All termination notices should be made to M1’s Customer Service Centre. Deactivation charges at prevailing rates stipulated by M1 shall be applicable, unless otherwise informed by M1 in writing.

  18. You are not allowed to temporarily disconnect, or transfer to any other party, person or entity the Service (whether partially or wholly) during the Commitment Period. No downgrading of service plans (ie changing to a plan with lower monthly subscription fee) is allowed during the Commitment Period. M1 may treat any downgrading of service plans as a termination of the Service, pursuant to which the applicable early termination charges shall apply.

  19. Customer who defaults on the payment of its bill and is terminated by M1 prior to the expiry of the Commitment Period will be required to pay the applicable amounts stated above in Clause 17, in addition to any outstanding payments, at M1’s discretion. Further, without prejudice to any other rights or remedies available to M1, in the event your M1 fibre broadband service account is suspended or terminated for any reason, M1 reserves the right at its sole discretion to suspend or terminate your subscription to the Service with immediate effect; for the avoidance of doubt, in the case of termination, the applicable early termination charges stated above in Clause 17 will apply.

  20. In addition to the grounds for suspension and termination as set forth in M1 Net Ltd's and M1 Limited’s General Terms and Conditions, M1 reserves the right to suspend or terminate the Service or any part thereof, or to cease to provide you with the Service at any time in our discretion and without any liability to you whatsoever if:
    1. the use of the Service violates or is suspected to violate any terms and conditions of the Service, or your failure to comply with any applicable laws or regulations;

    2. as result of factors beyond our control, including without limitation, acts of God, natural disaster, act or omission of government authorities (including removal of any applicable license and issuance of court order) or change in legislation, regulation, policy or guideline, fire, civil disturbance, strike or weather, failures by our suppliers and any damage, destruction, corruption, breakdown, malfunction, mechanical or other defect in our systems or telecommunications link or components such that we are unable to provide the Service or the connection to our network;

    3. any of our agreements with any of our suppliers or third party service providers for the Service is suspended or terminated for any reason, or any of our suppliers or third party service providers for the Service for any reason ceases or fails to provide the support (or any part thereof) necessary for us to continue providing you with the Service; or

    4. provision of the Service or any part of the terms and conditions of the Service becomes unlawful, unenforceable, invalid or illegal for any reason.

    Any such suspension or termination shall be without prejudice to M1's accrued rights and all other rights and remedies available to M1 at law or equity.

  21. If any of the customer’s cameras, equipment and/or related accessories is faulty, damaged, lost or stolen prior to the expiry of the Commitment Period, or if the customer’s M1 fibre broadband service account is suspended or terminated for any reason, the customer will still need to fulfill its payment obligations for the remaining months left on the Commitment Period. Otherwise, the applicable early termination charges stated above in Clause 17 will apply.

  22. The customer acknowledges and agrees that (a) M1 may rely on third party service providers in providing the Service to the customer, including but not limited to any hardware, software and user documentation or other material from such third parties (“Third Party Inputs”); and (b) access and use of the Service may require customer to access and use third party platforms, portals, applications, software, programs and/or other systems, including the video management portal, which are provided and/or operated by third party service providers (“Third Party Platforms”); and accordingly, M1 shall not be liable for any claims, damages, expenses or losses arising from or in connection with the use, inability to use, defect or failure of any of the Third Party Inputs or Third Party Platforms or with respect to other aspects of the Service; including any loss or damage (whether direct, indirect, incidental, special, economic or consequential loss including without limitation loss of profits, revenue, business opportunities, goodwill, data and/or value of customer equipment). To the fullest extent allowed by applicable laws, M1 shall not in any way whatsoever be liable or responsible for the service provided or any work done by any third party (including the third party service providers) or any failure, delay, default, acts or omissions by or of any third party (including the third party service providers) that delay or otherwise impact or affect the provision of the Service, howsoever arising.

  23. You accept that you order and subscribe to and access and/or use the Service at your own risk. M1 is not responsible for and does not guarantee the functionality, availability or continuity of the Service at any time. M1 also does not guarantee (a) that the Service will be accessible, secure, reliable, or be without disruption, interruption, errors, virus or other harmful elements, or (b) that the results, information, contents or materials derived from the use of the Service are accurate, reliable or suitable for its users, or (c) that any identified defect will be corrected. Without prejudice to the foregoing, to the fullest extent allowed by applicable laws, M1 shall not be liable or responsible for any damage or loss (including any loss or corruption of data) suffered or incurred by any customer which may arise (whether in contract, tort, including negligence under statute or otherwise) by reason of or in connection with the provision of the Service or the access or use of the Service by the customer, howsoever caused.

  24. You acknowledge, understand and agree that you shall be solely responsible for (i) the security of your account information, including without limitation passwords and/or encryption keys, in relation to the Service and for protecting the confidentiality of the same; (ii) backing up all data used with or derived from or in connection with the access and/or use of the Service, or in any device used for or with the Service; and (iii) obtaining all necessary consents, permits, approvals and authorisations, including without limitation under all applicable data protection and privacy laws, in connection with your access and/or use of the Service. For the avoidance of doubt, to the fullest extent allowed by applicable laws, M1 shall not be responsible or liable for any loss or corruption of data under any circumstance whatsoever and howsoever arising. M1 shall not be liable to recover any data due to misplaced or lost account passwords and/or encryption keys.

  25. You shall and agree to fully indemnify, defend and hold harmless M1 and all of its corporate parents, affiliates, subsidiaries, and all employees, officers and directors of the foregoing, against any and all fines, penalties, liabilities, claims, demands, losses, damages and costs and expenses (including legal costs and expenses) suffered or incurred by and/or made against M1 and/or any of its corporate parents, affiliates, subsidiaries, and/or any of the employees, officers and/or directors of the foregoing, arising from or in connection with the access or use of the Service by you, or under your account, to the fullest extent allowed by applicable laws.

  26. You agree that (i) the Service is provided on a non-exclusive and non-transferable basis and may not be re-sold or otherwise commercialised; (ii) you shall not decompile, disassemble or reverse engineer any aspect or part of the Service; and (iii) in their end user terms, the third party provider(s) may impose limitation and/or exclusion of liability that limits and/or excludes their liability to you.

  27. You shall be fully and solely responsible for all use under your account, including but not limited to bearing any and all payment obligations and charges arising from your account, whether by you or any other person under any login name and/or password. You shall ensure that all use of your account and/or the Service, whether by you or any other person, fully complies with the terms and conditions herein, any and all terms and conditions of use that we may issue from time to time, and all applicable laws, rules and regulations.

  28. You acknowledge and agree that, in the event that your use of the Service is suspected of any activities which may be improper, offensive, indecent, objectionable, unlawful or illegal, we may suspend and/or terminate the Service and/or inform the relevant authorities and/or act in conformity with the relevant authorities' directions or guidelines, without prior notice to you; for the avoidance of doubt, in the case of termination, the applicable early termination charges stated above in Clause 17 will apply.

  29. For the avoidance of doubt, the Service and any work performed in respect of the Service (if applicable) are provided on an “as is” and “as available” basis without warranties of any kind whatsoever, whether express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose or non-infringement. You acknowledge and agree that the Service and its features may be updated, modified and/or changed from time to time, including by the third party provider(s), and M1 shall not under any circumstances whatsoever be liable for any such update, modification and/or change. To the fullest extent permitted by the applicable law, M1 shall not be liable for any delay, failure or default in or of the Service (including but not limited to any failure, interruption, disruption or downtime in M1’s network services), or for any event or incident attributable to any of the matters aforesaid or under the terms and conditions of the Service. For the avoidance of doubt, M1 offers no service guarantees in respect of the Service. M1 expressly disclaims to the fullest extent allowed by applicable laws, any and all liability for acts, omissions and conduct in connection with or related to your use of the Service, as well as the acts, omissions and conduct of any third parties (including the third party service providers) in connection with or related to your use of the Service. In the event however that M1 is found to be liable under a court order or other legal ruling, the limits of liability under applicable M1 General Terms and Conditions shall apply.

  30. To the fullest extent permitted by the applicable law, in no event shall M1 be liable for any indirect, incidental, special, punitive, economic or consequential damages, losses, costs or expenses; or loss of revenue, profit, business opportunities, earnings or goodwill (whether direct or indirect) (collectively, “Losses”) whether based on warranty, contract, tort including negligence, strict liability under statute or otherwise, and whether or not M1 is advised of the possibility of such Losses suffered or incurred by you by reason of or in connection with the access or use of the Service.

  31. You shall use the Service in accordance with all applicable terms and conditions and for lawful purposes only, and in accordance with all applicable laws and regulations.

  32. M1 may, at any time with or without notice to the customer, temporarily suspend the Service for operational reasons, including without limitation, for repair, maintenance, upgrade or improvement of the Service. For the avoidance of doubt, any such suspension or termination by M1 hereunder shall be without compensation to the customer and without prejudice to M1's rights and remedies as a result of the customer's breach of the terms and conditions for the Service.

  33. For the avoidance of doubt, M1 shall have the right to, at any time, change or otherwise modify any aspect or feature of the Service. M1 shall also have the right to, at any time, amend any rules, rates, fees, charges, and/or terms and conditions in respect of the Service, by notice to the customer in such manner as M1 deems appropriate, which may include by publishing such amendments on its website. The customer’s continued use of the Service will constitute his acceptance of such changes, modifications and amendments.

  34. M1 Limited is the authorised billing and collecting agent for services subscribed under the M1 Group. You hereby authorise M1 Limited to invoice and collect any due charges from you on behalf of M1 Net Ltd.

  35. No delay or failure by M1 to take any action or to enforce or exercise any of its rights under these terms and conditions or other terms and conditions applicable to you will operate as a waiver of such rights by M1, nor will such failure or delay in any way prejudice or affect M1's rights at any time thereafter to act strictly in accordance with our rights under these terms and conditions and/or other terms and conditions applicable to you. If any of these terms and conditions or other terms and conditions applicable to you is held to be unenforceable, invalid or illegal for any reason, that clause (or part thereof) shall be severed from such terms and conditions, save and except that the remaining part(s) of that clause and other clauses shall remain in full force and effect. You agree that your access to and use of the Service, as well as these terms and conditions and other terms and conditions applicable to you, shall be governed by and construed in accordance with the laws of Singapore. You also agree to submit to the exclusive jurisdiction of the Singapore courts.

  36. M1’s registration guidelines, M1 Net Ltd’s General Terms and Conditions and other applicable specific terms and conditions (including for the use of the applicable M1 fibre broadband services) and M1’s acceptable use policies from time to time published at www.m1.com.sg are deemed incorporated herein by reference and shall apply to your access and use of the Service, as applicable. M1 Limited’s General Terms and Conditions published at www.m1.com.sg shall also apply mutatis mutandis, where applicable, but for the avoidance of doubt, notwithstanding the foregoing, under no circumstances shall M1 Limited be liable to you. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend, modify or revise these M1 terms and conditions or other terms and conditions applicable to you, and/or withdraw, suspend or change the Service or any part thereof at any time and from time to time by notice to the customer in such manner as M1 deems appropriate, which may include publication of such amended terms and conditions and/or other changes on www.m1.com.sg. Customers are encouraged to check back periodically to ensure that they are aware of any such amendments and/or changes. The customer’s continued use of the Service will constitute his acceptance of such amendments and/or changes, including these M1 terms and conditions as may be amended.