You will be liable for all international calls made through our service(s), including calls made via Direct Inward System Access (DISA), if any, so long as the M1 International Telephone Service Account is in your name, even if the calls were not made by your employee, servant or agent.

We will bill you monthly and your bill will reflect the prices and charges based on the terms and conditions of our service(s) and/or equipment(s) provided to you.

You will only be charged for the service(s) and/or equipment(s) that you have ordered or used in accordance with our terms and conditions.

Your account balance is due 20 days’ from the date of our invoice (“Due Date”). Any dispute on the charges must be made known to us within twenty (20) days from the date of the invoice. An administrative charge may be imposed for disputes raised by you after the Due Date.

If you choose to contest any charge which you have paid, you have one (1) year to do so from the date of our invoice or the date on which the charge was deducted. An administrative charge may be imposed for retrieving any record in relation to the disputed charge.

We shall revert to you in writing within thirty (30) days from the date we receive your notification of dispute.

Other than the amounts which you disagree with, please pay your bill by the Due Date. Upon the resolution of dispute being in our favour, you have to pay the disputed amount immediately. In such cases, we may claim from you any legal costs and collection expenses incurred by us.

In the event both parties are unable to resolve any dispute, they may:

refer the matter to the Small Claims Tribunal (SCT), if the matter is within the SCT’s jurisdiction;

jointly submit the dispute to arbitration; or

submit the dispute to any court of Singapore.

If you have more than one account with us, we may transfer any credit balance under one account to another to settle any outstanding charges.

You will be liable for legal costs on a full indemnity basis incurred should we claim against you for non-payment of any unpaid charges.

Suspension and Termination

We have the discretion to terminate this Agreement or temporarily disconnect our service(s) without prior notice to you for the following events:

if you have created or are likely to create imminent physical harm (including but not limited to interruption, disruption or congestion) to our network;

if you use, allow the use, intend on using our service(s) fraudulently/dishonestly;

if we are acting in compliance with a requirement of any relevant regulatory authority or law enforcement body, including for reason of illegal or improper activity by you; or

if the registered customer ceases to carry on business.

We have the discretion to terminate this Agreement or temporarily disconnect our service(s) including but not limited to any of the following events:

if any charges remain unpaid after becoming due. If you have more than one account with us, we have a right to terminate any or all of your accounts should any charges remain unpaid under any one of your account;

if you commit a breach of any of the terms and conditions;

if you become or threaten to become insolvent;

if you make any compromise or arrangement with or assignment for the benefit for your creditors or a receiver or administrator is appointed over your assets or go into either voluntary or compulsory liquidation;

if you or any other person uses our service(s) to cause irritation, annoyance, embarrassment, harassment or nuisance to others;

if you tamper or allow any other person to tamper with our service(s) by unauthorised means such as modification or alteration;

if any of the material information specified by you on the application form is found to be false; or

where the charges imposed on you for our service(s) are based on any particular use or purpose and you utilised or allowed our service(s) to be utilised for any other use or purpose without first obtaining our prior written consent.

Pursuant to Clause 2.2 above, we shall give you the basis and 1 day’s advance notice of the suspension or termination, unless you inform us that you have rectified the breach.

You may terminate our service by calling our Customer Service Hotline 1622, by faxing or writing to us and giving us 1 day’s prior notice.

Post Termination

Termination will be without prejudice to any then existing rights and/or claims that we may have against you, and you will still have to fulfil your obligations including payment of all outstanding charges, including but not limited to, administrative and legal charges, prior to the date of termination

Application for new account(s) shall be subject to full payment of all outstanding charges in all accounts, including but not limited to, overdue charges and any administrative and legal charges billed to those account(s) terminated under Clause 2.2.1 or otherwise.

Obligation to Inform

You will have to inform us of any change in your particulars, including but not limited to billing address.

Personal Information

Your personal information may be used for:

planning, provisioning and billing for any service provided by us (including bill printing and collection of bill payments);

managing bad debt and preventing fraud;

facilitating interconnection and inter-operability between operators for the provision of services;

providing assistance to law enforcement, judicial or other government agencies; and/or

complying with any regulatory requirement imposed by IDA.

Subject to clause 5.1, we shall treat your personal information as confidential.

Indemnity from you

You shall indemnify us against all claims that anyone threatens or makes against us relating to your use of our services or due to your breach, negligence or omission.

Limitation of Liability

M1 shall not be liable for any costs, loss or damage (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your using the international telephone service or for whatever reason under this Agreement.

Notwithstanding our exclusion of liability set out in Clause 7.1 above, our entire liability in contract, tort (including negligence or breach of statutory duty) or otherwise to you and anyone who uses our services (except for death or personal injury caused by our negligence) shall be, limited to the lower of S$5,000 or the total of your three (3) months’ charges preceding the event or series of events.


You may transfer your rights under this Agreement with our written consent. You will have to enter into a transfer agreement and settlement all outstanding charges.

Telecommunications Act

These terms and conditions are subject to the Telecommunications Act or any regulations made thereunder and to the terms and conditions of the telecommunication licence granted to us under the said Act.