With M1’s CPaaS, voice communication becomes more than just a call; it's an enhanced customer experience. Enable your apps to conduct voice-based interactions that feel personal and direct. Whether it's voice commands, customer support calls, or team collaborations, our platform ensures crystal-clear audio quality for seamless communications.
Video is transforming the way we connect, and our CPaaS platform is at the heart of this revolution. Integrate high-quality video calling into your applications and websites effortlessly. Whether it’s for remote consultations, virtual meetings, or real-time customer service, our solution empowers your business to engage more effectively.
Messaging through our CPaaS platform is swift, secure, and adaptable to your needs. From SMS to advanced messaging apps, enable your systems to send alerts, notifications, and promotional messages directly to your customers’ phones, making every interaction instant and convenient.
Embrace true connectivity with multi-channel support that allows your business to interact with customers across various platforms from a single interface. Whether it's social media, email, SMS, or voice calls, our CPaaS solutions help streamline communications, ensuring no customer query goes unanswered.
Authentication and Verification
Strengthen your security protocols with our robust authentication and verification services. Our CPaaS solutions facilitate seamless yet secure user verification processes, from two-factor authentication to real-time voice verification, keeping your business and customers protected.
Keep your users informed and engaged with real-time notifications. Our CPaaS platform allows for timely updates on transactions, events, and reminders, ensuring that your customers stay in the loop with relevant and personalised messages.
Interactive Voice Response (IVR)
Transform customer interaction with our intuitive IVR solutions. Automate responses to common inquiries and route calls effectively to improve operational efficiency and customer satisfaction. Our IVR technology is designed to be both user-friendly and highly functional.
Leverage the latest in web communication technology with WebRTC integration in our CPaaS solutions. Enable real-time communication capabilities such as voice and video calling, screen sharing, and file transfers directly in web browsers without the need for external plugins or applications.