Voice Communication
With M1’s CPaaS, voice communication becomes more than just a call; it's an enhanced customer experience. Enable your apps to conduct voice-based interactions that feel personal and direct. Whether it's voice commands, customer support calls, or team collaborations, our platform ensures crystal-clear audio quality for seamless communications.
Video Communication
Video is transforming the way we connect, and our CPaaS platform is at the heart of this revolution. Integrate high-quality video calling into your applications and websites effortlessly. Whether it’s for remote consultations, virtual meetings, or real-time customer service, our solution empowers your business to engage more effectively.
Messaging
Messaging through our CPaaS platform is swift, secure, and adaptable to your needs. From SMS to advanced messaging apps, enable your systems to send alerts, notifications, and promotional messages directly to your customers’ phones, making every interaction instant and convenient.
Multi-Channel Support
Embrace true connectivity with multi-channel support that allows your business to interact with customers across various platforms from a single interface. Whether it's social media, email, SMS, or voice calls, our CPaaS solutions help streamline communications, ensuring no customer query goes unanswered.
Authentication and Verification
Strengthen your security protocols with our robust authentication and verification services. Our CPaaS solutions facilitate seamless yet secure user verification processes, from two-factor authentication to real-time voice verification, keeping your business and customers protected.
Notifications
Keep your users informed and engaged with real-time notifications. Our CPaaS platform allows for timely updates on transactions, events, and reminders, ensuring that your customers stay in the loop with relevant and personalised messages.
Interactive Voice Response (IVR)
Transform customer interaction with our intuitive IVR solutions. Automate responses to common inquiries and route calls effectively to improve operational efficiency and customer satisfaction. Our IVR technology is designed to be both user-friendly and highly functional.
WebRTC (Integration)
Leverage the latest in web communication technology with WebRTC integration in our CPaaS solutions. Enable real-time communication capabilities such as voice and video calling, screen sharing, and file transfers directly in web browsers without the need for external plugins or applications.
Enhanced Operational Efficiency
Our CPaaS platform allows businesses to rapidly innovate by reducing the time taken to build and maintain communication flows using a low-code platform. This feature is particularly beneficial for companies working with business sustainability consultants to develop more efficient and less resource-intensive communication strategies that align with their sustainability goals.
Seamless System Integration
Working with legacy systems can be a challenge, but not with our CPaaS solutions. Today’s dynamic business environment requires a flexible, central communications platform that reduces the technical complexity for IT teams and connects disparate systems to deliver a connected customer experience. This integration is especially beneficial for businesses working with ESG consultants, as it supports sustainable business practices through improved operational efficiency and reduced resource waste.
Accelerated Speed to Market
Achieving speed to market is crucial, and our CPaaS solutions empower IT teams and other lines of business to build end-to-end customer journeys that deliver consistent and connected experiences, aligning departmental KPIs with overall business goals.
First Call
Engage with our team to discuss your specific needs and explore how our CPaaS solutions can transform your business communications. This initial conversation sets the stage for a tailored strategy that aligns with your objectives.
Walkthrough and Discovery Session
Join us for a detailed walkthrough of our CPaaS platform. Discover the various features and functionalities and how they can be customised to fit your business model. This session aims to give you a comprehensive understanding of the potential impact on your operations.
Estimation and ROI Calculation
We'll help you understand the potential returns and cost-effectiveness of implementing our CPaaS solutions. This estimation and ROI calculation provide a clear picture of the benefits relative to your investment, ensuring informed decision-making.
Marketing
Elevate your marketing efforts with our CPaaS solutions. Engage in conversational advertising via WhatsApp, manage loyalty programmes efficiently, and qualify sales leads with precision. Our platform ensures your campaigns are not only creative but also reach your customers through their preferred channels, enhancing interaction and retention.
Commerce
Revolutionise your commerce strategies with WhatsApp shopping, upsell, cross-sell, and re-engagement campaigns. Recover abandoned carts by sending timely, personalised messages that encourage customers to complete their purchases, thereby boosting sales and customer satisfaction.
Customer Service
Our CPaaS platform offers comprehensive omnichannel support, allowing seamless transitions from call to chat, enhancing customer service interactions. Track calls and manage product registrations through a unified system, ensuring every customer query is handled efficiently and effectively.
Operation
Streamline your operational processes with our CPaaS solutions. Manage bookings, schedule appointments, and create user-friendly sign-up forms. Automate and integrate these processes to ensure smooth operations and an improved customer experience.