- Is the mPOS device secure?
Yes, the mPOS device is PCI PTS V3.0 and EMV Level 1 and Level 2 certified, safeguarding transactions.
mPOS conforms to the highest standards under the Payment Card Industry: Data Security Standards (PCI DSS). Merchants and customers have the security of knowing that sensitive cardholder data is fully encrypted ensuring electronic transmissions remain secure throughout the process.
- Is the mPOS transaction encrypted?
All data processed through the M1 mPOS platform is encrypted and highly secure, and customer card data is never saved within the application or device. All transactions take place with a fully PCI (Payment Card Industry) compliant environment.
- Is it safe and secure to pay with a credit/debit card via M1 mPOS?
Yes, M1 mPOS is a secure mobile payment solution that uses multilayer encryption and the latest security technologies to protect card and transaction information from the moment a card is swiped or inserted into the device, and throughout the entire payment processing flow.
How do I use the M1 mPOS device on my phone?
- The mPOS device is fully complaint of all necessary security measures
- No sensitive information is available to the mobile device itself at any point
- All messages from the gateway server are encrypted under SSL
- No full card details are displayed to a merchant at any point
The M1 mPOS device is plugged into the 3.5mm audio jack of your mobile device. Once you plug it in and launch M1 mPOS app, you can swipe cards and accept payments. Internet connection is required to authenticate the card payment.
Does the M1 mPOS device require charging?
Yes, you can recharge the lithium battery inside the mPOS device using a Micro USB connected to either a computer or an adapter. It will take approximately 2 hours to fully charge up the battery. A fully charged battery could support up to approximately 80–100 transactions.
There is a battery indicator light on the mPOS device. The LED indicators show the merchant when they need to charge the battery:
How do I turn my mPOS device on/off?
|Battery Indicator Light
|Red Light Blinking (when plugged in)
|Red Light On
|Green Light On
There is no need to turn on/off the mPOS device. The mPOS device works in conjunction with the M1 mPOS mobile app. The mPOS device automatically switches on when required by the mPOS app during payment acceptance.
What devices are supported with mPOS?
Apple iPhone, iOS version 7.0 and higher and Android smart phones, version 4.0.3 and higher, are supported.
What should I do if my mPOS device is lost or stolen?
Should your mPOS device be lost or stolen, please immediately contact Wirecard Helpdesk via phone at +65 6807 6050 or e-mail them at email@example.com. We will advise you on how to get a replacement device.
Can I order an extra mPOS device?
Not at this moment. However, we will offer packages with multiple mPOS devices in the very near future.
Can I share my M1 mPOS account with other persons?
No. The M1 mPOS accounts are assigned to specific users who have been authorised by the merchant to process transactions. The account credentials (username and password) must be handled appropriately.
Can I install the M1 mPOS app and use my mPOS account on more than one mobile device?
Yes. The mPOS application, available for download from the Apple App Store and Google Play, can be loaded to multiple devices. Please keep in mind, though, that the mPOS device must be paired to the mobile device in order to process transactions. Only one device can be logged in and used at any one time to accept payments.
How many user accounts can I use with each card reader?
The mPOS device can only be used with one unique mPOS user account.