1. What is DesktopProtect?

    DesktopProtect is a cloud-based security solution that provides protection anytime and anywhere for your PCs, laptops, servers, and other Windows-based devices such as point of sale machines and tablets. DesktopProtect provides threat protection against viruses, spyware, spam, inappropriate web sites, and more. The solution is hosted and maintained by the global leader in antivirus cloud computing security,Trend Micro, with round the clock updates from Trend Micro™ Smart Protection Network™, ensuring that your computers are always secure.

  2. What security software am I using with DesktopProtect?

    DesktopProtect rides on the highly rated Trend Micro Worry-FreeTM Business Security Services to protect your computers and devices.

  3. How is DesktopProtect different from other anti-virus and threat protection solutions?

    DesktopProtect runs on cutting edge cloud technology which proactively stops threats like viruses and spyware before they reach your computer. Furthermore, with the cloud, essential information like virus signature files that are used to block threats need not be stored on your computer, freeing up resources and delivering fast boot and shutdown times. Therefore, you get round-the-clock protection without compromising on your computer's performance.

  4. What are the key features of DesktopProtect?
    1. Single-install solution for multiple threats
    2. Prevents exposure to risky websites using web threat protection powered by Trend Micro™ Smart Protection Network™
    3. Detects and removes conventional threats (viruses, spyware, rootkits, and bots)
    4. Cleans up infected PCs automatically
    5. Personal firewall
    6. POP3 Anti-Spam
    7. Central web-based console
    8. Executive and detailed security reports

  5. How many licenses do I get with DesktopProtect?

    The number of licenses is based on the different DesktopProtec service plans offered by M1. However, you will be able to add licenses by subscribing to VASes (Value-Added Sevices) as your business scales up.

  6. Will my DesktopProtect licenses expire?

    The DesktopProtec tlicenses are based on a monthly subscription model.As long as you are subscribed to the service, your devices that running DesktopProtect will continue to receive updates and be protected.

  7. Can I transfer my DesktopProtect licenses from one computing device to another?

    Yes. One of the biggest advantages of DesktopProtect is that the licenses can be transferred from one computing device to another.

  8. What computing devices does DesktopProtect support?

    DesktopProtect can be installed on Windows-based laptops, desktops and even servers.

  9. I am not connected to the Internet, does my computer cease to be protected?

    When you are not connected to the internet, the client installed on the device will continue to protect thedevice from threats. However, it is advisable to connect to the Internet whenever possible to receive the latest threat updates and virus definitions from Trend Micro.

  10. Will using DesktopProtect slow my computer down?

    DesktopProtect is powered by the Trend Micro™ Smart Protection Network™ system; the security infrastructure that stops threats in cyberspace or "in the cloud" and monitors the Internet 24/7, worldwide. It gathers and analyses threat data, viruses, and other malware BEFORE they can reach your computers. Because processing is done off your system and in the cloud, DesktopProtect minimizes slow-downs by using less memory and disk space.

  11. What are the minimum system requirements for DesktopProtect?
    Microsoft™ Windows™ 7
    • Home Basic Edition, Home Premium Edition, Business Edition, Enterprise Edition, or Ultimate Edition 32-bit and 64-bit, No service pack or SP1 or SP2
    • 1GHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • 1GB of RAM (32-bit); 2GB of RAM (64-bit)
    • 16GB of available disk space (32-bit); 20GB of availble disk space (64-bit)
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 7.0 or later

    Microsoft™ Windows™ Vista
    • Home Basic Edition, Home Premium Edition, Business Edition, Enterprise Edition, or Ultimate Edition 32-bit and 64-bit, No service pack or SP1 or SP2
    • 800MHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • 1GB of RAM
    • 600MB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 7.0 or later

    Microsoft™ Windows™ XP
    • Home Edition, Professional Edition, or Tablet PC Edition 32-bit and 64-bit SP2 or SP3
    • 300MHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • 256MB of RAM
    • 600MB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 6.0 or later

    Microsoft™ Windows™ 2000
    • Professional, Server, Advanced; 32-bit; SP3 or SP4
    • Intel™ Pentium™ x86 or compatible processor
    • X64 processor supporting AMD64 and Intel EM64T
    • 256MB of RAM
    • 600MB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 6.0 or later

    Microsoft Windows Home Server
    • 1GHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • 512MB of RAM
    • 600MB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 7.0 or later

    Microsoft Windows Server 2008, SP1 or SP2
    • Foundation, Standard, Datacenter, or Enterprise Editions
    • 1GHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • 1GB of RAM
    • 600MB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 7.0 or later

    Microsoft Windows Server 2003 32-bit and 64-bit, SP1 or SP2
    • Standard, Enterprise, R2 Standard, or R2 Enterprise Editions
    • 300MHz Intel Pentium processor or equivalent
    • AMD x64 and Intel extended Memory 64 Technology (EM64T) processor architectures
    • 256MB of RAM
    • 600MB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 6.0 or later

    Windows Essential Business Server 2008
    • Standard and Premium Edition
    • 2.5GHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • Management Server: 4GB of RAM
    • Security Server: 2GB of RAM
    • Messaging Server: 4GB of RAM
    • Operating System Partition: 45GB of available disk space
    • Application Data Drive Partition: 50GB of available disk space
    • Monitor that supports 1024 x 768 resolution with 256 colors
    • Windows Internet Explorer 7.0 or later

    Windows Small Business Server 2008
    • 2GHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • 4GB of RAM
    • 60GB of available disk space
    • Monitor that supports 1024 x 768 resolution with 256 colors
    • Windows Internet Explorer 7.0 or later

    Windows Small Business Server 2003
    • Standard and Premium Edition
    • 1GHz Intel Pentium processor or equivalent
    • AMD x64 and Intel Extended Memory 64 Technology (EM64T) processor architectures
    • 256MB of RAM
    • 5GB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 7.0 or later

    Windows Small Business Server 2000
    • 300MHz Intel Pentium processor or equivalent
    • 256MB of RAM
    • 600MB of available disk space
    • Monitor that supports 800 x 600 resolution with 256 colors
    • Windows Internet Explorer 6.0 or later

  12. What is the minimum period of subscription for DesktopProtect?

    The minimum period of subscription for DesktopProtect will be 12 months.

  13. How do I subscribe for DesktopProtect?

    Please provide us with your contact details and our Account Manager will get in touch with you shortly. Alternatively, you may also call our Corporate Customer Hotline at 1622, or email business@m1.com.sg.