Guide To Acquiring New Sales Leads While Retaining Existing Leads​

As business owners, we constantly strategize ways to gain more sales, while under the same breath, plan for our existing customers’ return purchase. The entrepreneurial journey can be pretty tasking especially when we are also trying to build a brand presence, keep up with the ever-changing, fast-paced consumers' needs and fight against the stiff competition all at once.

At the end of the day, no matter the type of business model, or the type of industry the business is in - the goal remains the same; to run a profitable operation and to achieve growth.

Meet Daniel Tan, OK Chicken Rice’s business owner. As a 3rd generation hawker business entrepreneur, he fought hard against the tide of change- maintaining the ways his father and grandparents run the business with a strong core belief in customer loyalty through quality food and good customer relations. To him, remembering every regular customer’s specific meal preference by heart is crucial to his business.

At some point though, he wonders - if there is a way where he can bring his business further, perhaps to leverage on his current regular customer pool, and to create a sense of loyalty thereon. That’s where he found Weebo.

Here’s what Daniel has to say about implementing Weebo's POS solution since he started their 1st outlet in 2018. 

Ease of operations management - One-Click Button to remotely manage all outlets
Weebo's cloud-based POS solution allows Daniel to remotely manage all outlets through 1 single portal. To him, a reliable central management is important seeing that he has 6 outlets island-wide under his care. He is not only able to view live sales and inventory reports across all outlets with ease, he can also seamlessly push menu changes to all of them with a click of a button on the master portal. 

Increase cost-effectiveness and reduce inventory wastage
Through Weebo's sale analysis feature, Daniel can lower inventory wastages and plan more accurately. This also makes his operation more cost-effective, turning costs into profits.

Faster sales transaction with Weebo's effective operating system
Daniel’s business structure requires a fast, user-friendly, and intuitive business solution on the daily. Especially during peak hours, they can get up to 10-15 orders in 5 minutes. Therefore, a system that allows the cashiers of all ages to perform transactions fast and effectively, with minimal errors is important. Weebo's Kitchen Display System also helps Daniel’s chefs to have a clear view of every order- down to the specific meal modifications and selection of meat quickly.

Customer retention through effective loyalty programs.
As Weebo also offers an in-built CRM system, OK Chicken Rice’s customers can enjoy member benefits across all 6 outlets. As members’ data are synced across all outlets in real-time, Daniel can be rest assured that every regular customer is taken care of - even if a new staff member is serving them. 

In fact, Daniel has also taken advantage of Weebo's brand loyalty system to build brand presence, confidence, familiarity and ultimately, customer retention to grow his sales operations. 

In Daniel’s favourite line about Weebo, “Aunty! My System now remembers you!”, and that’s how Weebo has helped many businesses across the region too.

At the core of every business strategy, be it for an entrepreneur who is just starting out on his business journey, or someone who is currently taking over a family run business, digital solutions like Weebo can help your business grow from generation to generation- an EASY way to build loyalty and gain more sales. 

Make smart, easy solutions with Weebo today.