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Voice Mail User Guide

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From your mobile phone
Step 1    Call 1381
Step 2   Enter your password (if applicable). Default password is 1234

From other phones
Step 1    Call 1381 or 9680 1381
Step 2   Enter your mobile phone number
Step 3   Enter your password (mandatory). The default password is 1234

From your mobile phone
Step 1    Call +65 9680 1381
Step 2   Enter your mobile phone number
Step 3   Enter your password (mandatory). Default password is 1234
 

FOR VOICEMAIL BASIC


Press 1 to listen to your messages
Press 4 to replay a message after listening
Press 5 to access message information
Press 7 to erase a message
Press 88 (i.e. double 8) to call the sender
Press 9 to save a message
Press # to skip a message while listening
Press * to cancel review


FOR VOICEMAIL PLUS


Press 1 to listen to your messages
Press 4 to replay a message after listening
Press 5 to access message information
Press 6 to send a message to another person
Press 7 to erase a message
Press 8 to reply to a message
Press 9 to save a message
Press # to skip a message while listening
Press * to cancel review
 

VOICEMAIL LANGUAGE


For Voicemail Basic

1. Access your Voicemail
2. Press 8 for Mailbox Language
3. Press 1 for English/Chinese
4. Press 2 for Malay

For Voicemail Plus

1. Access your Voicemail
2. Press 4 for Personal Options
3. Press 2 for Administrative Options
4. Press 8 for Language Options
5. Press 1 for English/ Chinese
6. Press 2 for Malay

VOICEMAIL PASSWORD


For Voicemail Basic

1. Access your Voicemail
2. Press 2 for Mailbox Features
3. Press 1 to change password
   - Enter new password (4-15 digits) and press #
4. Press 9 to activate/ cancel password
   -Press 1 to cancel password
   -Press 2 to activate password

For Voicemail Plus

1. Access your Voicemail
2. Press 4 for Personal Options
3. Press 2 for Administrative Options
4. Press 1 for Password Options
  - Press 1 to set or change password
  - Press 2 to cancel/ activate your password to access Voicemail
Note: To access Voicemail from overseas or via other means, a password is required. Default password is 1234.

VOICEMAIL GREETING


Voicemail greets your caller with one of the following messages:

  1. A system (default) greeting with your mobile number
  2. "9xxxxxxx is not available. At the tone, please record your message. When you have finished recording, you may hang up or press 1 for more options."
  3. A standard greeting with your name
  4. "John Tan is not available. At the tone, please record your message. When you have finished recording, you may hang up or press 1 for more options."



For Voicemail Basic
1. Access your Voicemail
2. Press 2 for Mailbox Features
3. Press 1 to record/ change Name
4. Press 2 to record/ change Personal Greeting

For Voicemail Plus
1. Access your Voicemail 2. Press 4 for Personal Options
3. Press 3 for Greetings Options
  - Press 1 to record/ change Personal Greeting
  - Press 3 to record/ change Name

VOICEMAIL DATE & TIME OPTION


For Voicemail Basic

1. Access your Voicemail
2. Press 2 for Mailbox Features
3. Press 3 for Date & Time option
4. Press 1 for Activation, or Press 2 for Cancellation

For Voicemail Plus

1. Access your Voicemail
2. Press 4 for Personal Options
3. Press 2 for Administrative Options
4. Press 4 for Date/Time Options
5. Press 1 to turn date and time on
6. Press 2 to turn date and time off

VOICEMAIL NOTIFICATION OPTION


For Voicemail Basic

1. Access your Voicemail
2. Press 2 for Mailbox Features
3. Press 4 for Notification Options
4. Press 1 to turn Notification on/off
5. Press 3 to turn Missed Call Alert on/off
  - Press 1 to activate Alert
  - Press 2 to cancel Alert

For Voicemail Plus

1. Access your Voicemail
2. Press 2 for Mailbox Settings
3. Press 3 to configure message notification
4. Press 3 to activate/deactivate SMS message notification
5. Press 4 to activate/deactivate SMS missed call notification
6. Press 6 to activate/deactivate MMS message notification

VOICE PROMPT LEVEL (ONLY AVAILABLE WITH VOICEMAIL PLUS)


Only for Voicemail Plus

1. Access your Voicemail
2. Press 4 for Personal Options
3. Press 2 for Administrative Options
4. Press 3 for Prompt Level
5. Press 1 to select Standard
6. Press 2 to select Extended
7. Press 3 to select Rapid

GROUP DISTRIBUTION LIST (ONLY AVAILABLE WITH VOICEMAIL PLUS)


Only for Voicemail Plus

1. Access your Voicemail
2 .Press 4 for Personal Options
3. Press 2 for Administrative Options
4. Press 2 for Group Distribution List
5. Press 1 to Add or Create Distribution List
6. Press 2 to Edit List
7. Press 3 to delete List
8. Press 4 for Name of List
 
1.  Caller dials your mobile phone number
2. Caller hears your greeting
3. Caller records message
4. Caller can hang up after recording the message or Press 1 for options before sending the message:
      - Press 1 to send if satisfied with the message
      - Press 2 to listen to the message
      - Press 3 to erase/ re-record message
      - Press 4 to continue recording the same message
 
M1 will alert you on your mobile phone. You will see an envelope icon and/ or text prompt. This also indicates the latest number of new messages in the Voicemail box. You can call directly into the Voicemail box by pressing the Send key.

Note: Certain mobile phones offer one-button access to Voicemail. You may check with your mobile phone dealer or refer to the user manual of your mobile phone.