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Voicemail and Local Missed Call Alert

FAQs

 

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Frequently Asked Question

 

Migration of Voicemail to new Voicemail System

 

  1. Why is M1 carrying out the migration of Voicemail service?
    We are continuously reviewing our service platform infrastructure to ensure service continuity. Through this migration, we will be moving your voicemail service to a new Voicemail System. Migration will be carried out during a single maintenance window on 11 Dec 2020 between 0000 to 0500 hours. During the maintenance window, your Voicemail service will not be available, and we will notify you after service is restored.

  2. Will there be any changes to my Voicemail service after the migration?
    There will be no changes to the Voicemail features, available languages, and Voicemail messages can be retrieved by calling 1381 (local) or 96801381 (overseas). However, please note that any customised language settings, greetings, and PIN code will not be migrated. You will be prompted with a tutorial to set custom settings during the first retrieval of voice message.
    Settings Subscribers’ Experience
    PIN code Subscribers will be prompted with a tutorial to set the PIN code during the first 1381 retrieval (mandatory)
    Greeting setting Subscribers will be prompted with a tutorial to set the greeting during the first 1381 retrieval (not mandatory, will use the ‘standard greeting with number’ if not set)
    Language setting English for Voicemail retrieval regardless of their previous setting in CMS. Subscribers can use the mailbox language option to change language.

  3. Will my voice messages in old Voicemail System be moved to new Voicemail System?
    No, we will not be able to migrate your voice messages in old Voicemail system to new Voicemail system. However, we will provide you with an option to access your voice messages in old mailbox. Please note that new and saved messages will be kept in the old mailbox for 8 days from the day messages are deposited or saved as per Voicemail service settings. e.g. New Message deposited on 10 Dec will be kept till 17 Dec.

  4. How do I access my voice messages in old Voicemail System after the migration to new Voicemail system?
    Voicemail messages can be retrieved by calling 1381 (local) or 96801381 (overseas). An Outdial option will be made available for you in the Main Menu of Voicemail service to retrieve the messages in the old VMS mailbox.

    Steps for accessing messages in old Voicemail system:
    a. Call 1381 (local) or 96801381 (overseas).
    b. When prompted, Press 3 in Main Menu to Listen to the messages in your old mailbox
    c. Once you press 3, you will be connected to your mailbox in the old voicemail
    d. Once finished accessing old voicemail, you can Press * for redirect back to the Main Menu

    Please note that access to the old mailbox is temporary and will no longer be available after 25 Dec 2020.

Cessation of Voicemail Plus

 

  1. Why is M1 stopping my Voicemail Plus service?
    We are continuously reviewing our service offerings to provide most relevant services to our customers. While Voicemail Plus VAS will no longer be available from 10 Dec 23:59, you can continue to receive voice messages under the Voicemail service which is provided with no subscription fees.

  2. Can I continue using Voicemail service after the cessation of Voicemail Plus VAS?
    Yes, you can continue using Voicemail service, with following notable differences as compared to Voicemail Plus.
    Voicemail Voicemail Plus
    Max Message Length (min) 2 3
    Max Messages 10 20
    Days New Messages Kept 8 15
    Days Saved Messages Kept 8 15
    Days Mailbox Expiry (Inactivity) 30 Never

  3. Is the transition from Voicemail Plus to Voicemail seamless?
    Transition from Voicemail Plus to Voicemail will be carried out during a maintenance window on 11 Dec between 00:00 to 05:00 hrs. During the maintenance window, voicemail service will not be available. You will not be able to access your mailbox to retrieve your voice messages, and your callers will not be able to deposit new voice messages to your mailbox. Once the transition is completed, you will be required to reconfigure your language settings, customised greetings and PIN code (if any).

  4. After the transition from Voicemail Plus to Voicemail, will I be able to access my saved voice messages?
    Yes, you will be able to access your mailbox to retrieve your saved voice messages. Please note that the saved message will be kept for 15 days from the day message was saved.
    e.g. Message saved on 8 Dec will be kept till 22 Dec.

  5. After the transition from Voicemail Plus to Voicemail, will I be able to access New (or Unread) voice messages received before 11 Dec?
    Yes, you will be able to access your mailbox to retrieve New (or Unread) voice messages. Please note that the message will be kept for 15 days from the day message was deposited in your mailbox. You are encouraged to read any unread messages before the expiry.
    e.g. New Message deposited on 1 Dec will be kept till 15 Dec.

  6. Will there be a refund of Voicemail subscription charges?
    Yes, subscription charges will be refunded on pro-rata basis based on your bill cycle.

Voicemail

 

  1. How do I subscribe to Voicemail?
    You do not have to subscribe to Voicemail since it is a default service on M1 Mobile plans.

  2. How many messages can I store on my Voicemail inbox?
    You can store up to 10 messages of two-minute duration each, for up to 8 days.

  3. What is the registration fee and monthly subscription for Voicemail service?
    There is no registration fee or monthly subscription for Voicemail service. Only airtime charges apply (local and roaming where applicable) for incoming calls diverted to Voicemail and retrieval of Voicemail messages.

  4. What are the charges when I access my Voicemail?
    Airtime charges apply for incoming calls diverted to Voicemail and retrieval of Voicemail messages. This includes mobile plans that come with free incoming calls.

  5. How do I retrieve messages with my mobile phone?
    Call 1381 and enter your Voicemail password when prompted.

  6. How do I access my Voicemail from another phone?
    Call 1381 or 9680 1381 and enter your mobile phone number. Enter your Voicemail password.

  7. How do I access my Voicemail when I’m overseas?
    Call +65 9680 1381 and enter your M1 mobile number. Enter your Voicemail password.

  8. I’ve cancelled my Password Option, why do I still need to enter a password when I access my Voicemail from a fixed line/overseas?
    To prevent unauthorised access, you will still be required to enter a password when you access Voicemail via fixed line, another person's mobile phone and overseas.

  9. What is the default Voicemail Greeting?
    Your caller will hear this default greeting with your mobile number when diverted to your Voicemail: “(Your Mobile No.) is not available. At the tone, please record your message. When you have finished recording, you may hang up or press 1 for more options”.

  10. Will my basic Voicemail service be deactivated when I do not use it for a long time?
    You should use your Voicemail services regularly. Should you not access your Voicemail for a continuous period of 30 days, all settings will be reset to default settings. Your customised voicemail greeting (if applicable) will also be erased.

  11. Can I customise my Voicemail Greeting?
    Yes, you can customise your Voicemail greeting by recording your name or personalised greeting. Please see “How to Use” under “Voicemail Greeting”.

 
  1. Is this service different from Missed Call Alert?
    Yes, this service sends you alerts about local missed calls. Missed Call Alert applies only when you are roaming.

  2. What is the difference between Local Missed Call Alert and the current "missed call" function on the phone?
    Local Missed Call Alert is very useful when you need to switch off your phone (e.g. while charging your battery) or when there’s minimum/no coverage, because it tells you whose calls you've just missed.

  3. What are the criteria necessary for me to enjoy Local Missed Call Alert??
    You have to be on an M1 Postpaid Mobile plan. You must not be a subscriber of Voicemail services.
    This service is not available for M1 Postpaid customer with Voicemail service.

  4. Will payphone/private numbers appear on the phone if my phone is switched off?
    No, they will not.

  5. Where can I sign up for Local Missed Call Alert service?
    You may call 1627 to sign up for the service or via Manage My Account or My M1 App.

  6. Are there any registration, subscription and/or usage fees to use the service?
    No. SMS received on Local Missed Call Alert service is free of charge.

  7. I missed one call today. How much will I be charged?
    There are no charges for SMS received on Local Missed Call Alert service.

  8. Where will I see Local Missed Call Alert reflected on my bill?
    It will be printed as part of the free services currently given to your mobile number.

  9. If I have Voicemail, will I get to use the Local Missed Call Alert service?
    No, Local Missed Call Alert is for customers without Voicemail or Voicemail Plus subscription so that they can be assured of knowing who called them when their phone is off.

  10. How do I ensure that I will receive the Local Missed Call Alert SMS?
    Your caller must be:
    • Calling from Singapore
    • A non-subscriber of ‘Caller Number Non-Display’ service
    • Not calling from a private number or public phone


  11. If my phone is switched off and I have Voicemail service, will I receive a Local Missed Call Alert?
    No, your call will be diverted to Voicemail, allowing your caller to leave a message for you.

  12. If my phone is switched off and I do not have Voicemail, will I receive Local Missed Call Alert SMS?
    Yes, you will if you have Local Missed Call Alert Service.

  13. If my phone is switched off while I’m in Malaysia and it is switched on later, will I receive any Local Missed Call Alert SMS?
    Yes, you will receive the SMS for missed calls while your phone was off in Singapore. If you've missed calls in Malaysia, you will not receive any Local Missed Call Alerts SMS when you switch on your phone.

  14. What is the SMS that I will see on my mobile phone after I miss a call?
    You will see an SMS with the following message: “You have a missed call from at HH:MM on DDMMYY. This service is brought to you free from M1.”

  15. If I don't want to use the service, can I opt out of it?
    Yes, you may do so by calling 1627.