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Roaming Services

FAQs

 

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Frequently Asked Question

 
What is Roaming Subscription?
M1 Postpaid mobile customers who pay a monthly subscription for this add-on, will not be charged an additional 20% on top of all Postpaid roaming rates.
Will I be able to use Data Roaming when I activate Roaming Subscription?
No, activating Roaming Subscription only allows customers to use calls and SMS. Data Roaming must be activated separately.
 
What is Pay-Per-Use Roaming?
Customers on Pay-Per-Use Roaming only need to pay 20% on top of prevailing roaming rates and promotion.
Will I be able to use Data Roaming when I activate Pay-Per-Use Roaming?
No, activating Pay-Per-Use Roaming only allows customers to use calls and SMS. Data Roaming must be activated separately.
 
How can I activate Missed Call Alert service?
Prior to Alert Activation, customers are required to have either Roaming Subscription or Pay-Per-Use Roaming activated. Customers can call 1627, or activate via
  • SMS: Send to 1627
  • Manage My Account, Click Here


Can I use Missed Call Alert in Singapore?
Missed Call Alert is only for customers roaming overseas with M1.
Why am I charged for incoming SMS as well as Missed Call Alert?
Foreign operator may impose charges for receiving incoming SMS.
While travelling, I received 6 Alerts on Day 1, and none on Day 2. Yet, my bill indicated that I received 4 Alerts on Day 1 & 2 Alerts on Day 2?
This is because of the time difference in the country you were roaming. MCA is billed based on Singapore time.
When will I receive a Missed Call Alert when roaming?
To receive Missed Call Alerts while roaming from a caller in Singapore, he/she must not be calling from a private number or public phone or have “Caller Number Non-Display Service” activated.
What will I see on my mobile phone, after I miss a call?
You will see the caller’s number, the time and date of call.
Sometimes a local number (from the country I'm roaming in) is reflected in my SMS, instead of my caller's number. Why is this so? Will I be able to call my caller back on that local number?
The number is a standard number set by the foreign operator for re-routed calls. You won't be able to reach your caller using that local number. You will still be charged for the Missed Call Alert in this case.