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Migration to New SIM-only Plan

FAQs

 

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Frequently Asked Questions

 
  1. Why is M1 retiring the older price plans?
    In an effort to improve our products and service offerings, we will be retiring some of our older mobile plans by way of paving better value plans for our existing customers. We will be moving you on board our all-new SIM-only plan and there’ll be no action required on your end.

  2. How will this affect me?
    Your current mobile service is part of the older price plans that we have planned for closure. The closure date of your mobile service plan is indicated in the letter/SMS. To avoid any disruption, we will be moving you to our new plan with immediate effect from the closure date so you will be able to utilize service as per usual. All in all, you can look forward to a seamless transition to our bigger bundle and better value all-new SIM-only plan.

  3. What benefits are there on the new SIM-only plans?
    On top of your bigger bundle and better value, enjoy these exclusive M1 perks:
    • Free Incoming Calls
    • Unlimited Free Calls to 3 M1 Numbers
    • Unlimited Music Streaming on Spotify



  4. I am previously on a non-data bundled plan and have deactivated data access to prevent incurring any data charges, will I still be able to utilise data on the new SIM-only plan?
    Yes. With the migration to the new SIM-only plan, all your previous data setting will be reset. Therefore you will be able to access data. For customers who do not require local mobile data services, you may de-activate the access to local mobile data services by calling 1627 or turn off the local mobile data function on your handset.

  5. Am I required to serve any contract term with the new plan?
    No, our new SIM-only plan is contract-free. This means you are free to change to our Plan with Device that offers you handset subsidy to buy the phone you love at any time. At M1, we are giving you all that flexibility.

  6. Am I only limited to this plan that I am moved to?
    M1 is committed to bringing you the best value plan. Based on your current subscription, we have done a match and found that the plan is most suitable for you. Feel free to customize or add more to your new plan via the M1 App or the Self Service Portal.

  7. Do I have to pay a price difference on the new SIM-only plan?
    Depending on the new SIM-only plan matched for your current service, you will either enjoy a saving or be paying the same monthly subscription.

  8. Can I purchase a handset with this current plan?
    Should you like to purchase a handset at a subsidized amount, you can change to our Plan with Device at any time. Simply visit our website or drop by any M1 Shop.

  9. I do not require the additional bundle packs, how can I remove them, and will there be any penalty?
    You can add or remove these VASes via the M1 App or the Self Service Portal. There will not be any penalty imposed.

  10. Can I add additional bundle packs if I was given one already?
    No, only one bundle pack can be active at any one time. However, you may change to a bigger bundle pack at any time.

  11. What are the benefits of changing to the recommend plan?
    With the migration exercise, you will get to enjoy bigger data bundles, better perks and even savings as compared to your current plan. Our new plan also comes with Unlimited Music Streaming on Spotify, Free Incoming Calls and Unlimited Free Calls to 3 M1 Numbers!

  12. What will happened to my Supplementary line when my Main line is changed to the new SIM-Only plan?
    If you have an existing supplementary line, your supplementary line will be auto-converted to a standalone $12 SIM-only plan. Subscription at $12 per month, bundled with free incoming calls, unlimited voice calls to 3 M1 numbers, 100 minutes outgoing voice/video calls, 100 SMS and 3GB data bundle, for local usage. Any existing handset contract or subscription discounts will continue on the plan. Kindly note that the supplementary line(s) you hold will no longer be able to share your existing subscription and bundle. This $12 SIM-only plan will no longer be available for re-subscription in the event the line is terminated or changed to another plan.