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Network Lock

FAQs

 

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Frequently Asked Questions

 
Why do I need Network Lock?
Network Lock is a feature that protects you from unintended data roaming usage by enabling data roaming only on preferred networks in Data Passport and Daily Unlimited Data Roaming destinations.
How to activate/deactivate Network Lock?

Network Lock will be automatically provisioned to your Postpaid Mobile/Mobile Broadband Plan when you activate data roaming service.
Or, you can activate / de-activate Network Lock through our self-service channels:

You will receive a confirmation SMS when Network Lock is activated/deactivated. Prevailing data roaming charges apply when using data on non-preferred networks. Please restart your mobile device upon receipt of the confirmation SMS.
I have Roaming Subscription and activated Data Roaming service since last year. Will Network Lock be provided to me automatically?
Yes, Network Lock was progressively provisioned to all mobile/mobile broadband lines that have activated data roaming, within 1 week from service availability on 10 July 2015. You should receive a confirmation SMS when Network Lock is activated.
I do not have data roaming service and I have just activated the service. Will Network Lock be provided to me?
Yes, Network Lock will be provided to you once you activate the data roaming service. You will receive a confirmation SMS when Network Lock is activated.
How do I check if I have Network Lock?
You can log on to My M1 App or call *123#. The available options to activate/deactivate Network Lock will be reflected accordingly.
Will I be charged if I activate Network Lock?
No, Network Lock is a complimentary feature that is automatically provisioned when data roaming is activated. This feature protects customers from unintended data roaming usage on non-preferred networks in the 57 countries.
Can I log on to non-preferred networks when Network Lock is activated?
Yes, you can log on to non-preferred networks to make calls and SMS even when Network Lock is activated.
I have activated Network Lock and I am travelling to a country that does not have a preferred network. Can I still use data roaming?
Yes, you can use data roaming on any network in a country that does not have a preferred network. Data roaming will only be disabled on non-preferred networks in 57 countries.
I have activated Network Lock but why am I not connected to the preferred network?
The Network Lock feature does not connect you automatically to a preferred network. If your device setting is on “Auto Network Selection” mode, you will be connected to the network with the strongest coverage based on your current location. Network Lock will disable data roaming usage if your device connects to a non-preferred network in the 57 countries covered by Network Lock.
You can manually select and connect to the preferred network on your device to minimize any disruption to data usage.