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M1 eBill



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Frequently Asked Questions

  1. What is the M1 eBill?
    The M1 eBill is the electronic version of your billing account statement. Customers that sign up for the M1 eBill will no longer receive paper bills. You can retrieve and view PDF bills via My M1 App at or Manage My Account at using your M1 ID.

  2. What are the benefits of using M1 eBill?
    • Enjoy easy access to your bills and account information, anytime and anywhere. No more misplacement of paper bills.
    • Get notified immediately through e-mail or SMS when your bill is ready.
    • View and retrieve PDF bills for better management of your account.

  3. Who is eligible for M1 eBill?
    All M1 Postpaid mobile and fixed services customers.

  4. I have recently terminated all my M1 services and am waiting for the final bill. Will the system allow me to apply for M1 eBill?

  5. Do I have to pay to view M1 eBill?
    This service is complimentary.

  6. How do I enrol for M1 eBill?
    You can enrol for M1 eBill when you sign up for a new line or re-contract with us. You can also enrol via My M1 App at or Manage My Account at using your M1 ID.
    My M1 App: “Bill” → “eBill”
    Manage My Account: “Billings & Usage” → “eBill”

  7. When will I start to receive my M1 eBill?
    Once successfully registered, you will receive eBill from the next or following month’s bill. You will receive an email and SMS (where applicable) notifying you that your bill is ready for viewing. Alternatively, you may view your bill via My M1 App at or Manage My Account at using your M1 ID.

  8. I do not have an email account. How do I get one?
    Customers can sign up for a free email account at any of the following sites:

  9. How can I change my registered email address?
    You may change your registered eBill email address via My M1 App at or Manage My Account at using your M1 ID.
    My M1 App: “Bill” → “eBill”, or “More” → “Update eBill”
    Manage My Account: “Billings & Usage” → “eBill” → "Edit"

  10. Is there an option for me to apply for both paper bill(s) and M1 eBill(s)?
    Once you have signed up to “Receive Bill via Email”, you will only receive M1 eBill(s).

  11. How many M1 eBill(s) can I access online?
    You can access your last six bills.

  12. Can I discontinue M1 eBill service and switch back to receiving monthly paper bills in the future?
    Yes. You can cancel your M1 eBill service and we will resume/start sending monthly paper bills by post from the next or following month’s bill, to your registered billing address. Unless otherwise stated or agreed by us, if you cancel your M1 eBill service, a monthly recurring charge of $2.14 (inclusive of 7% GST) per bill per billing account will be chargeable for the monthly paper bills, in addition to all other applicable charges payable by you.

  13. Why have I not received any email notifications to view my M1 eBill?
    If you have not received the notification, it could be because:
    • The email has been delivered to your spam mail folder.
    • There is insufficient mailbox space.
    • There is an email server problem.

  14. How do I check that the Internet email address I registered is correct?
    Once you login using your M1 ID, you will be able to check and verify the registered M1 eBill email address via via My M1 App “Bill” → “eBill”, or Manage My Account “Billings & Usage” → “eBill”.

  15. I have forgotten my M1 ID password, what can I do?
    If you have forgotten your M1 ID, select “Forgot password” at the login page.

  16. Can I request for M1 eBill arrangements for selected accounts?

  17. Can I exclude M1 eBill arrangements for selected services under the same account?

  18. Can I request for email notifications for selected accounts?
    All customers on M1 eBill arrangements will receive email notifications.

  19. Can I continue to have print itemised bills monthly even though I have applied for M1 eBill?
    No. The monthly itemised bills will be sent to you via M1 eBill too.