Frequently Asked Question
- What is BlackBerry Internet Service™?
The BlackBerry Internet Service™ is a mobile email service that is designed for Individuals and Small Businesses. It allows you to set up a maximum of 10 different Internet-based POP3 email accounts such as Hotmail, Gmail or POP3/Internet Service Provider (ISP) email.
- What is the difference between BlackBerry Internet Service™ and BlackBerry Enterprise Solution™?
The BlackBerry Internet Service™ is a mobile email service designed for individuals with personal email accounts on the POP3 email platform without a dedicated email server set-up. With this service, you can simply set up your own email account over the Internet or via your BlackBerry® device.
The BlackBerry Enterprise Solution™ is a mobile email service designed for businesses that use the Microsoft® Exchange or Lotus® Domino® email platform. There will be a BlackBerry Enterprise Server™ connected to your company email server, providing you with wireless access to all company emails, contacts and calendar through Push technology.
- How many email accounts can I set up with BlackBerry Internet Service™?
You can set up, up to ten POP3 email accounts on your BlackBerry device.
- What types of email accounts can BlackBerry® Internet Service support?
The BlackBerry Internet Service™ can support most Post Office Protocol (POP3) and Internet Message Access Protocol (IMAP) accounts, including Microsoft MSN Hotmail Plus and Yahoo! Mail Plus.
- What types of attachments does BlackBerry Internet Service™ support?
The BlackBerry Internet Service™ supports the following types of attachment:
- Microsoft Word 97 – XP
- Microsoft Excel 97 – XP
- Microsoft Powerpoint 97 – XP
- Corel Word Perfect 6-2000
- Adobe PDF 1.1, 1.2, 1.3, 1.4
- ASCII text
- JPG, BMP, GIF, PNG
- How can I redirect all my email accounts to my BlackBerry® device?
You have to create a new BlackBerry Internet Service™ account via your device or click here to set up your email accounts (maximum of 10). Once completed, all emails will be directed to your BlackBerry® device.
- Where can I download BlackBerry software updates?
Please click here to download.
- Where is the BlackBerry Service Centre located?
The Singapore BlackBerry Expert Centre – Authorised Repair Center is located at:
The Cathay #04-13
(2 Handy Road Singapore 229233)
11am – 8pm (from Monday to Sunday, including Public Holidays)
- What are the hardware requirements for using BlackBerry Internet Service™?
To install the Blackberry® Desktop Software, you will need the following:
- Internet/email enabled PC with Intel486 processor or higher Windows 98/ME/2000/XP
- Microsoft Outlook/Microsoft® Exchange/Microsoft Schedule+/Lotus® Notes/Lotus® Organizer/Netscape
- What are the system requirements to be able to log onto my Internet-based BlackBerry Internet Service™ account?
- Windows 95/98/ME/NT4/2000/XP or Macintosh OS 9.0/10.0/10.1/10.2.
- How do I import/export my Outlook Address Book to my BlackBerry Internet Service™ Address Book?
- From Microsoft Outlook® main screen, go to File > Import and Export. The Import and Export Wizard will appear.
- From ‘Choose an action to perform’ list select ‘Export to a file’ then click ‘Next’ to continue. The ‘Export to a file’ window will appear.
- From ‘Create a file of type’ list select ‘Comma Separated Values (Windows)’.
- Select the folder to which you wish to export your Outlook Address Book. Save your file.
- Click ‘Finish’ to complete the export of the address book to a comma separated value (.csv) file.
- Name and save the file in any location.
- Map the custom fields and select ‘Finish’.
- A file with extension “.csv” will appear.
- From the BlackBerry Internet Service™ site, login and go to the ‘Address Book’ menu.
Note: The address book should be empty
- Select ‘Import’.
- Browse and select your .csv file.
- Click ‘Add’ and your BlackBerry Internet Service™ Address Book will have all your contacts.
- Where can I find the Personal Identification Number (PIN) and IMEI for my BlackBerry® device?
- From the Home screen of your device > go to Options > Select Status OR
- Remove the battery cover and the battery > refer to the PIN & IMEI on the label placed above the SIM card.
- Can I continue to access other applications when I am on a phone call with my BlackBerry® device?
Yes, you can access other applications except receiving/sending of emails and browsing of Web/WAP pages.