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4G Voice

FAQs

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Frequently Asked Questions

 
  1. What is 4G Voice?
    4G Voice connects your calls faster while offering a higher quality voice over M1’s nationwide 300Mbps 4G network. Customers can experience this voice service seamlessly even when the voice call switches between 4G and 3G, without interrupting the conversation.

  2. Can I use 4G Voice?
    To enjoy 4G Voice, the caller and recipient of the call must:
    • Use the M1 4G Voice supported devices
    • Subscribe to any M1 Data Bundled Plan with 4G VAS. This is the list of plans:
      • Plan with Device
      • SIM-only Plan
      • Lite, Lite+, Reg, Reg+, Max and Max+
      • i-Lite, i-Lite+, i-Reg, iReg+, i-Max, i-Max+
      • mySIM+ 15, mySIM+ 20, mySIM+ 30, mySIM+ 45, mySIM+ 75, mySIM+125
      • mySIM 30, mySIM 45, mySIM 75 and mySIM 125
      • mySIM3 20, mySIM3 40, mySIM3 50 and mySIM3 98
      • mySIMe 40, mySIMe 70, mySIMe 90, mySIMe 118
      • ConnectSurf, Blackberry MessageSurf+
      • SurfShare
      • mySIMs
      • SurfLite, SurfReg and SurfMax


  3. How much do I pay for 4G Voice?
    4G Voice is free for customers on eligible Data Bundled plans with 4G VAS. Calls made using 4G Voice are deducted from the bundled minutes on Data Bundled plans with 4G VAS. Excess talktime will be charged at 18.19 cents per minute for SIM-only Plan and Plan with Device. All other eligible Data Bundled plans will be charged at 16.05 cents per minute.

  4. Which are the devices that support 4G Voice?
    The current 4G Voice supported devices are:
    • ASUS
      • ASUS ZenFone 4
      • ASUS ZenFone 5Q
      • ASUS ZenFone AR
      • ASUS ZenFone Zoom S

    • Huawei
      • HUAWEI Mate 10
      • HUAWEI Mate 10 Pro
      • HUAWEI Mate 20
      • HUAWEI Mate 20 Pro
      • HUAWEI Mate 20 X
      • HUAWEI nova 3i
      • HUAWEI P10
      • HUAWEI P10 Plus
      • HUAWEI P20
      • HUAWEI P20 Pro
      • HUAWEI P30
      • HUAWEI P30 lite
      • HUAWEI P30 Pro

    • Apple
      • iPhone 6*
      • iPhone 6 Plus*
      • iPhone 6s
      • iPhone 6s Plus
      • iPhone 7
      • iPhone 7 Plus
      • iPhone 8
      • iPhone 8 Plus
      • iPhone SE
      • iPhone X
      • iPhone XR
      • iPhone XS
      • iPhone XS Max

    • LG
      • LG G4 Dual-LTE
      • LG G5
      • LG G6
      • LG G6+
      • LG G7+ ThinQ
      • LG K10
      • LG K8
      • LG Q6
      • LG Q7+
      • LG Stylus 2 Plus
      • LG Stylus 3
      • LG V20
      • LG V30+
      • LG V40 ThinQ
      • LG X Mach
      • LG X Power
      • LG X screen

    • Nokia
      • Nokia 6.1
      • Nokia 7 Plus
      • Nokia 8110

    • OPPO
      • OPPO OPPO A73
      • OPPO OPPO A73s
      • OPPO AX5s
      • OPPO AX7
      • OPPO Find X
      • OPPO Reno
      • OPPO Reno 10x Zoom
      • OPPO Reno Z
      • OPPO R11s
      • OPPO R11s Plus
      • OPPO R15
      • OPPO R15 Pro
      • OPPO R17
      • OPPO R17 Pro

    • Samsung
      • Samsung Galaxy A5 (2017)
      • Samsung Galaxy A7 (2017)
      • Samsung Galaxy A7 (2018)
      • Samsung Galaxy A8 (2018)
      • Samsung Galaxy A8+ (2018)
      • Samsung Galaxy A8+ Star (2018)
      • Samsung Galaxy A9 (2018)
      • Samsung Galaxy A9 Pro (2016)
      • Samsung Galaxy A10
      • Samsung Galaxy A20 (2019)
      • Samsung Galaxy A30 (2019)
      • Samsung Galaxy A50
      • Samsung Galaxy A70 (2019)
      • Samsung Galaxy A80 (2019)
      • Samsung Galaxy J3 Pro
      • Samsung Galaxy J6+
      • Samsung Galaxy J7 Pro
      • Samsung Galaxy J7+
      • Samsung GALAXY Note 5 4G+
      • Samsung Galaxy Note8
      • Samsung Galaxy Note9
      • Samsung Galaxy S6 4G+
      • Samsung Galaxy S6 edge 4G+
      • Samsung Galaxy S6 edge+ 4G+
      • Samsung Galaxy S7 4G+
      • Samsung Galaxy S7 edge 4G+
      • Samsung Galaxy S7 edge Black Pearl
      • Samsung Galaxy S8
      • Samsung Galaxy S8+
      • Samsung Galaxy S9
      • Samsung Galaxy S9+
      • Samsung Galaxy S10e
      • Samsung Galaxy S10
      • Samsung Galaxy S10+

    • Sony
      • Sony Xperia Z5 Premium
      • Sony Xperia Z5
      • Sony Xperia X
      • Sony Xperia XZ
      • Sony Xperia XZs
      • Sony Xperia XZ Premium
      • Sony Xperia XZ1
      • Sony Xperia XZ2

    iPhone Guide | Samsung Guide 

  5. Is 4G Voice available for Prepaid customers?
    4G Voice is available for Prepaid customers.

  6. Do 4G Voice calls require data?
    Local data is required but no data will be deducted from the Data Bundled plans.

  7. Do I need to change my SIM card to enjoy 4G Voice?
    If you are using a 3G SIM card, you don’t have to change your SIM card to enjoy 4G Voice.

  8. Can I enjoy 4G Voice when I have Multi-SIM service?
    Yes, as long as you are subscribed to any M1 Data Bundled plan with 4G VAS and you’re using the M1 4G Voice supported devices, you will be able to enjoy 4G Voice on your Multi-SIMs.

  9. Can I choose to turn on or off 4G Voice?
    Yes, depending on your device, you may select “Use VoLTE whenever available” under device settings to turn on/off 4G Voice.

  10. How do I know when I am making a 4G Voice call?
    Your device will display a “4G” icon during a 4G Voice call.

  11. What happens to my 4G Voice call when my device switches from 4G to 3G?
    You will continue to enjoy higher quality voice call seamlessly even when your device switches from 4G to 3G, without interrupting the conversation.

  12. Can I make 4G Voice calls when roaming?
    No, 4G Voice calls are not available while roaming.