1. New and existing customers will start their service subscription commitment period on and from their date of purchase of the subsidized device, up to 24 months thereafter (the “Commitment Period”).

  2. Customer must subscribe to M1's services for the Commitment Period to qualify for the M1 device subsidy. In the event that the customer prematurely terminates the subscription of M1's during the Commitment Period of 24 months, customer shall pay M1 the termination charge stated in the contract.

  3. Customer whose service subscription plan is terminated by M1 during the Commitment Period for payment default or other lawful reasons will also have to pay M1 the termination charge stated in the contract.

  4. Customer is not allowed to temporarily disconnect M1's services during the Commitment Period for any reason whatsoever and howsoever arising, including without limitation, losing possession of the subsidised device. In the event the customer chooses to terminate this contract due to the loss of the subsidised device, the termination charge stated in the contract shall apply.

  5. Customer who downgrades to a lower subscription service plan during the Commitment Period shall pay M1 the downgrade charge stated in the contract, where applicable.

  6. The various service plan groups are set out as follows:

    Device
    Contract Tiers
    Service Plan Groups
    Basic SurfLite / 3G mData Value+ / SurfReg / 4G mData Value+ / 4G mData Lite+ / iPad Value+ / iPad Lite+ / 3G mData Lite+ / mData Value+ / mData Value / mData Value V+ / mData Value V / iPad Lite / Data Lite / SurfMax / 4G mData Max+ / iPad Max+ / iPad Max / mData Lite+ / mData Lite V+ / mData Max+ / mData Max V+ / mData Max / mData Max V / mData Lite / mData Lite V / mData Extreme / mData Student / Mobile Broadband 7.2Mbps/4Mbps/2Mbps/1Mbps / Mobile Broadband V 7.2Mbps/4Mbps/2Mbps/ Data Max / Data Max+
    Mass SurfReg / 4G mData Value+ / 4G mData Lite+ / iPad Value+ / iPad Lite+ / 3G mData Lite+ / mData Value+ / mData Value / mData Value V+ / mData Value V / iPad Lite / Data Lite / SurfMax / 4G mData Max+ / iPad Max+ / iPad Max / mData Lite+ / mData Lite V+ / mData Max+ / mData Max V+ / mData Max / mData Max V / mData Lite / mData Lite V / mData Extreme / mData Student / Mobile Broadband 7.2Mbps/4Mbps/2Mbps/1Mbps / Mobile Broadband V 7.2Mbps/4Mbps/2Mbps/ Data Max / Data Max+
    Mass+ SurfMax / 4G mData Max+ / iPad Max+ / iPad Max / mData Lite+ / mData Lite V+ / mData Max+ / mData Max V+ / mData Max / mData Max V / mData Lite / mData Lite V / mData Extreme / mData Student / Mobile Broadband 7.2Mbps/4Mbps/2Mbps / Mobile Broadband V 7.2Mbps/4Mbps/2Mbps / Data Max / Data Max+
    Customer who downgrades to a service plan outside his existing Service Plan Group shall pay a downgrade charge.

  7. Customer shall not transfer the M1 line bound under a Mobile Broadband Device Contract.

  8. All devices provided to customers by M1 are covered under and subject to the terms of warranty from the relevant manufacturers. M1 is not responsible for any defects due to manufacturer's or customer's fault and if applicable, any hardware which customers may have connected to the device.

  9. All charges are subject to change in accordance with the prevailing GST rate.

  10. Any other contract with the customer shall continue to apply, unless agreed otherwise by M1.

  11. M1’s General Terms and Conditions published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1 to the fullest extent permissible under applicable laws.