1. M1 Mobile Broadband Promotion is open to new/existing customers who are not under any other M1 device contract. 24 months' device contract applies. Customers are entitled to purchase a new Mobile Broadband device at the advertised retail price. Prices inclusive of GST. Charges for any premature termination or downgrade of bill plan will apply. $37.45 SIM card and $10.70 registration charges apply for new line connection. $37.45 SIM card charge is also applicable for SIM exchange. Customer should transfer/ back up SIM data before proceeding with a SIM exchange.

  2. Upon application of an M1 Mobile Broadband service, customer is required to purchase an M1 3G SIM card to be used with a Mobile Broadband device ("Device"). The customer may either procure the Device from M1 on a free rental basis, or on a purchase basis. The free rental basis shall apply only to one Device per customer. Devices on free rental basis may only be used with the M1 3G SIM card.

  3. Customers who rent the Device are required to keep the Device in good condition in accordance with the instructions given. M1 will remain the owner of the rented Device at all times. Customer must not modify or allow anyone to modify the rented Device. The following charges apply in relation to the rented Device:

    Types of Mobile Broadband Device Charges (if applicable) Charges (including GST)
    Lost / Damage of Rented Device 1st Month 2nd Month 3rd Month 4th Month 5th Month 6th Month & abv
    3G USB Stick $58.00 $58.00 $58.00 $48.00 $48.00 $38.00
    4G USB Stick $258.00 $258.00 $258.00 $238.00 $218.00 $208.00
    3G Router $208.00 $208.00 $208.00 $188.00 $178.00 $168.00
    4G Router $388.00 $388.00 $388.00 $358.00 $328.00 $318.00
    Lost / Damage of Rented Device Components $10.00 each
    Rented Device Swap / Upgrade Fee $10.00 each

  4. The following charges apply if the 3G SIM card is used for voice calls, outgoing SMS or Data Services.

    Local Airtime Charges
    (Excluding Mobile Broadband V plans)
    Peak Hours (Mon - Sat, 9am - 9pm)
    1st min. at 21.4¢, 2nd min. onwards at 10.7¢

    Off-Peak Hours (Sun, Public Holidays, Mon - Sat, 9pm - 9am)
    5.35¢ per min

    Charged by 1st min. block, followed by 6 sec. block
    Video Call Charges 16.05¢ per min. (charges apply in blocks of 1 min.)
    Local CSD Data/CSD Fax 10.7¢ per min
    SMS Charges 5.35¢ per SMS
    MMS Charges 32.1¢ per local MMS (0-30kb)
    85.6¢ per local MMS (>30kb)

    For existing customers on V plans: Free incoming calls, $0.08/min outgoing local calls and IDD 021 Calls ($0.08/min to selected destinations) , roaming and SMS usage will be charged separately. Selected destinations: Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Macau, Malaysia, Puerto Rico, Russia, South Korea, Taiwan, Thailand and USA. IDD 021 calls at $0.08/min are also applicable for voice calls made to any residential line in Australia, UK and New Zealand, while voice calls made to any mobile line are at fixed rates of $0.28/min, $0.30/min and $0.50/min respectively. Local call rate applies to all IDD calls made.

  5. The Mobile Broadband usage benefit is applicable to local usage only. For roaming usage, foreign operators' / 3G / GPRS / 4G rates apply.

  6. In the case of a rented Device, the Customer shall return the rented Device in good working condition to M1 within 7 days of termination by M1, failing which the Device shall be considered as lost and customer shall be liable to pay the relevant charges as stated in Clause 2 herein to M1. If customer chooses to terminate the M1 Mobile Broadband service and the Device has been procured on a rental basis, the termination shall only be effective upon return of the rented Device in good working condition to M1.

  7. In addition to any applicable amount set forth in Clause 5 herein and without prejudice to Clause 5, in the event that the Device has been procured on a purchase basis under an M1 Device subsidy contract and the customer’s subscription to the M1 Mobile Broadband service is terminated during the subscription commitment period specified in the M1 Device subsidy contract, the customer shall pay the applicable early termination penalty as set forth in M1 Device subsidy contract.

  8. If a customer chooses to change/recontract an existing Mobile Broadband plan (with a rented Device) to any of M1's non-Mobile Broadband plans or any other M1 Mobile Broadband plans (which do not come with a rented Device), such bill plan change will only be effective upon the Customer's return of the rented Device in good working condition to M1.

  9. Mobile Broadband plans are not eligible for promotion handset prices, with 2-year handset contracts.

  10. M1 will not be responsible for any interruption, disruption to or deterioration in the quality, reliability or accuracy of the Mobile Broadband service or any technical issue that may arise from or in relation to any Mobile Broadband device or hardware that customer may have connected to the Device.

  11. M1 does not warrant that the Mobile Broadband services will be uninterrupted and/or error-free.

  12. All Devices provided to customers by M1 are covered under and subject to the terms of warranty from the relevant manufacturers. M1 is not responsible for any defects of the Device due to manufacturer's or customer's fault and if applicable, any hardware which customers may have connected to the Device.

  13. Customers shall ensure that the Device provided with the Mobile Broadband service is compatible with their PC/notebook's system. M1 will not be responsible should the device fail to work on the customer's PC/notebook system.

  14. All M1 Mobile Broadband plans exclude voice calls, sms, roaming, international calls and other special services charges.

  15. HSPA/3G/GPRS/4G services are subject to network availability, device capability and other conditions.

  16. M1 Mobile Broadband service speed might vary depending on coverage, location, devices used, network traffic and the type of data being transmitted.

  17. Any data usage outside of Singapore is not included in the data bundle offered in the M1 Mobile Broadband Plans.

  18. M1 shall not be liable for any costs, loss or damage (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your using the Broadband service.

  19. Enterprise / Corporate customer shall subscribe to M1's Mobile Broadband service for an initial period of 6 months ("Initial Period"). In the event that, during the Initial Period,

    1. the customer prematurely terminates the subscription to the M1 Mobile Broadband service; or
    2. the customer’s subscription is terminated by M1 due to the customer’s payment defaults or contractual breach, customer shall pay M1 for subscription on a pro-rated basis for the remaining months of the Initial Period based on M1's non-promotional rate of the M1 Mobile Broadband service, irrespective of whether the Device has been procured on a rental basis or a purchase basis. Customer may not temporarily disconnect the M1 Mobile Broadband service during the Initial Period.

  20. M1's terms and conditions for the provision of services, including the M1 General Terms and Conditions and any applicable specific terms and conditions and plans, as published at www.m1.com.sg, are hereby incorporated herein and shall also apply to the M1 Mobile Broadband service. In the event of any conflict or inconsistency between any of these terms, such conflict or inconsistency shall be resolved in a manner most favourable to M1 and its affiliates, as determined by M1 at its sole and absolute discretion.