Prepaid Mobile Services

DEFINITION AND INTERPRETATION

In these terms and conditions for Prepaid Mobile Services, except to the extent that the context requires otherwise, the following expressions shall have the meanings ascribed to them below:

“Applicable Laws” means all laws, code of practice, regulations, guidelines, instructions or other instruments having the force of law in whatsoever form that any competent regulatory, governmental or judicial authorities (“Authority”) in Singapore may issue from time to time relating to the services or otherwise;

“Prepaid Mobile Services” means any mobile services that are supplied to the customer on a prepaid basis, including without limitation mobile data services. Without prejudice to the foregoing but for the avoidance of doubt, products including without limitation, Prepaid SIM Cards and Top-Up Cards shall form part of the Prepaid Mobile Service;

“Prepaid SIM Card” means any prepaid card with a SIM Chip (including without limitation the M Card and SuperPac) which (a) requires registration for use; (b) has a fixed stored value and valid service period; and (c) allows access to and/or use of the Prepaid Mobile Service;

“Top-Up Card” means the physical or virtual top-up cards which are used to add value to Prepaid SIM Cards;

“Terms and Conditions” means these terms and conditions for Prepaid Mobile Services;

“Value Added Services” means the range of complementary and/or value added services provided by M1 and/or third party service providers.

APPLICABILITY OF TERMS

These Terms and Conditions are applicable to you upon your purchase, activation and/or use of your Prepaid Mobile Services, whichever takes place first.

Your use of the Prepaid Mobile Services is subject to your compliance with these Terms and Conditions, M1 General Terms and Conditions as stated on www.m1.com.sg, any specific terms and conditions for use of the Prepaid Mobile Services or any other terms and conditions as may be agreed between us (if any) and our prevailing policies, guidelines, instructions, notices and directions, as from time to time amended, modified or varied. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1 and its affiliates, to the fullest extent permissible under Applicable Laws.

To the fullest extent permissible under Applicable Laws, M1 may, at any time, amend, vary or supplement these Terms and Conditions (including any charges, tariffs, price plans and the benefits thereunder) and withdraw, suspend or change any of the Prepaid Mobile Services. We will, where it is reasonably practicable to do so, give you reasonable advance notice (which may be through written notice, electronic mail, letters, our website, our bills or such other forms as we deem appropriate) of such changes. If you continue to use the Prepaid Mobile Services after such notice, you will be deemed to have accepted the changes, which acceptance shall apply for the full term of the Prepaid Mobile Services. The prevailing terms and conditions as updated on our website www.m1.com.sg shall apply and supercede any and all previous versions, including in any user guide or application form.

Registration

In order to purchase and activate the Prepaid Mobile Services, you must register the Prepaid SIM Card. The following identification documents are necessary for registration:

  • Singaporeans: Pink identity cards or Singapore Passports
  • Singapore Permanent Residents: Blue identity cards or Passports
  • National Servicemen: SAF11 B, SPF11 B and SCDF11 B
  • Foreign Workers/Expatriates: Passports, Work Permit Identification Cards (issued from 3 May 1999), S Pass, Employment Pass, EntrePass, Training Employment Pass, Personalized Employment Pass or Work Holiday Pass
  • Foreign Visitors: Passports, Dependant’s Pass, Long Term Pass or Student’s Pass
  • Any other documentation as may be reasonably required by M1

You acknowledge and agree that your failure to register the Prepaid SIM Card or your purchase and/or use of any Prepaid SIM Card that has not been registered may be illegal and/or unlawful and you shall indemnify M1 against any damages, liabilities, losses and/or claims which M1 may suffer directly or indirectly, resulting from your acts or omissions or arising from your use of the Prepaid Mobile Services.

Your Prepaid SIM Card will be activated subject to these registration requirements. Upon successful registration, you may use the Prepaid Mobile Services for connection to our network.

The Prepaid Mobile Services should be used with equipment that is type-approved by the Info-communications Authority of Singapore (“IDA”).

Use

You shall use the Prepaid Mobile Services for lawful purposes only in accordance with these Terms and Conditions and in compliance with Applicable Laws.

You may not resell, distribute, provide, sublicense or offer in any way whatsoever, the Prepaid Mobile Services to any third party whether for profit or not, without M1’s approval in writing.

All Prepaid SIM Cards and Top-Up Cards are strictly not refundable once sold. M1 shall not be liable for any loss, theft, damage (including wear and tear) or misuse of the Prepaid SIM Card and/or Top-Up Card which you may suffer.

All unused value in the Prepaid SIM Cards and Top-Up Cards is strictly not refundable and not transferrable. All Prepaid SIM Cards should be activated and topped-up before their expiry date. Upon expiry, the Prepaid SIM Cards and Top-Up cards will be deactivated and all unused value will be forfeited. You shall not be entitled to claim any refund of such value for any reason whatsoever.

New Prepaid SIM cards activated from 15 November 2016 onwards can only be used on mobile devices that are compatible with 3G networks or above.

The speed and availability of the Prepaid Mobile Services is subject to coverage, location, devices used, network traffic and type of data being transmitted. The Prepaid Mobile Services, including any applicable High Speed Packet Access (HSPA) services, are subject to network availability, device capability and other conditions.

You will indemnify and hold M1 harmless against any damages, liabilities, losses, and/or claims brought against, suffered or sustained by M1, you or any third party, which arises directly or indirectly out of a breach of these Terms and Conditions by you, your acts or omissions, or by your use of the Prepaid Mobile Services.

Personal Data

We will respect your privacy and use, collect and disclose your personal data in accordance with Applicable Laws.

Subject to Applicable Laws, you agree to the provisions of the M1 Data Protection Policy concerning our collection, use and disclosure of your personal data and other matters as may be required under the Personal Data Protection Act 2012, as may be amended from time to time.

Without prejudice to the aforesaid, you acknowledge that M1 may, to the extent permitted by law, collect, use or disclose your personal data (which includes without limitation, your contact and identification information, payment records, detailed call records, and other information about your use of our network, products and services) for the following purposes:

  • To verify your identity, and to process your order(s) and application(s) for Prepaid Mobile Services;
  • To provide the Prepaid Mobile Services and to facilitate interconnection and inter-operability between telecommunications licensees in providing the Prepaid Mobile Services;
  • To inform you of any service updates, upgrades and related information in relation to the Prepaid Mobile Services, from time to time;
  • To respond and deal with enquiries or complaints and for other customer-care activities;
  • To carry out credit checks and for the evaluation of creditworthiness;
  • To manage, develop and improve our business and operations to serve you better;
  • To provide complementary or value added services;
  • To administer customer loyalty benefits and reward benefits;
  • To provide self-service channels for customer-care and account management activities;
  • To carry out contests and lucky draws;
  • To carry out market research and customer surveys;
  • To conduct investigations or take action in relation to bad debts, crime and fraud prevention, detection or prosecution;
  • To conduct investigations or take action in relation to any violation of any of our terms and conditions for Prepaid Mobile Services, including M1 General Terms and Conditions or our Acceptable Use Policies;
  • To third parties who perform any services relating to the Prepaid Mobile Services on our behalf, but only to the extent necessary for the services to be performed;
  • To protect and maintain your personal data, as well as to access and make corrections to your personal data;
  • To comply with legal and regulatory requirements imposed by any public agency;
  • Any other purpose necessary, ancillary or consequential to the above specified purposes.

Value Added Services

In the event you subscribe to any Value Added Services, you acknowledge and agree that your use of such Value Added Services will be subject to your compliance with M1’s General Terms and Conditions as stated on www.m1.com.sg, any specific terms and conditions for use of such Value Added Services or any other terms and conditions as may be agreed between us (if any) and our prevailing policies, guidelines, instructions, notices and directions as from time to time amended, modified or varied.

Suspension/Termination

In addition to the grounds for suspension and termination as set forth in the M1 General Terms and Conditions, M1 may, by giving you advance notice where reasonably practicable depending on the circumstances, suspend for a certain period as determined by M1 or terminate the Prepaid Mobile Services in the following circumstances:

  • If you fail to comply with these Terms and Conditions (including any registration requirements) or any other terms and conditions as may be agreed between us (if any);
  • If so directed by any relevant regulatory or governmental or judicial authority or law enforcement body.

NO WARRANTIES AND LIMITATION OF LIABILITY

Without prejudice to the aforesaid, but for the avoidance of doubt, the Prepaid Mobile Services are provided on an "as is" and "as available" basis and you accept that your access or use of the Prepaid Mobile Services are at your own risk. To the fullest extent permissible under Applicable Laws, M1 has excluded, and continues to exclude all statutory or tortuous liability (save for death or personal injury arising out of negligence) and disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. Without prejudice or limitation to the foregoing, M1 has not made, and makes no warranty as to the sequence, accuracy, completeness, security, compatibility, timeliness, reliability, quality, suitability, originality or non-infringement of the Prepaid Mobile Services, and M1 has not warranted, and does not warrant that the Prepaid Mobile Services will be provided uninterrupted or be available at all times or free from errors or viruses or that any identified defect can be corrected. To the extent M1 provides you with assistance in connection with any of the above, such assistance shall in no event be deemed an acknowledgement and/or acceptance of any liability on M1's part. Any waivers offered to you by M1 in its discretion shall be out of goodwill.

We will not be liable for any delay or failure in performance resulting from matters beyond our reasonable control, including without limitation acts of God, acts or omissions of third parties, requirements of any regulatory or governmental authority, national emergency, war, riots, strikes, industrial disputes (whether or not involving our employees), accident, lightning, fire, computer software or software malfunction, equipment failure, electrical power failure, faults, interruption or disruption of our network or the networks of other service providers or of your equipment or the equipment of any third party or epidemics caused by infectious diseases. Without prejudice to the foregoing, the Prepaid Mobile Services may occasionally be affected by interference caused by objects beyond our control such as buildings, underpasses and weather conditions. M1 will not be responsible for any such matters.

To the fullest extent allowed by Applicable Laws, in no event shall M1 be liable for any indirect, incidental, special, punitive, economic or consequential damages, losses, costs or expenses; or loss of revenue, profit, business opportunities, earnings or goodwill (whether direct or indirect) (collectively, “Losses”) whether based on warranty, contract, tort including negligence, strict liability under statute or otherwise, and whether or not M1 is advised of the possibility of such Losses suffered or incurred by you by reason of or in connection with the use of the Prepaid Mobile Services.

Notwithstanding the above, if for any reason M1 cannot rely on the limitations of liability set out hereinabove, or is liable to you under other grounds, and M1’s liability thereof is proven, M1’s maximum liability in contract, tort (including negligence or breach of statutory duty) or otherwise to you and anyone who uses the Prepaid Mobile Services (except for death or personal injury to the extent required by Applicable Laws) shall be limited to Singapore Dollars Five Thousand only (S$5000) or the total of your three (3) months’ usage preceding the event or series of events, whichever is lower.

General

No delay or failure by M1 to take any action or to enforce or exercise any of its rights under these Terms and Conditions will operate as a waiver of such rights by M1, nor will such failure or delay in any way prejudice or affect M1's rights at any time thereafter to act strictly in accordance with our rights under these Terms and Conditions.

If any of these Terms and Conditions held to be unenforceable, invalid or illegal for any reason, that provision shall to the extent permissible be severed, save and except that the remaining provisions shall remain in full force and effect to the extent applicable.

A person (including any user) who is not a party to the Prepaid Mobile Services contract with M1 has no right to enforce any of these Terms and Conditions under the Contracts (Rights of Third Parties) Act (Cap 53B).

Your access and/or use of the Prepaid Mobile Services is subject to compliance with these Terms and Conditions and shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore. For the avoidance of doubt, M1 may initiate proceedings in any jurisdiction as it deems fit.

M Card Prepaid

  1. Local voice/video call rate of 8¢ per minute is valid from Monday to Friday 2000hrs to 0759hrs and from Saturday 0000hrs to Sunday 2359hrs. 16¢ per minute is valid from Monday to Friday 0800hrs to 1959hrs. Applicable to Free Incoming Call and Talk8 plans only.

  2. Air-time charges will follow prevailing rate at the beginning of each call till the end of the call.

  3. All dates and times stated will be based on that of M1’s system.

  4. Airtime charges apply for mobile calls made to "1800" local toll-free service numbers.

  5. M1's records will be used for the purpose of charging and shall be final and conclusive evidence of the duration of each call.

  6. 500MB Free Data for $5 M Card is valid for 20 days and 2GB Free Data for $15 M Card is valid for 120 days, from day of registration.

  7. Pay-per-use local mobile data services are pre-activated and charged at 0.7¢/KB in blocks of 10KB.

  8. When roaming, M Card can only be used in countries where the foreign network operators support such roaming service. M1 is unable to guarantee the functions, including roaming, quality, charges and technical infrastructure, of the foreign network operators.

  9. Data roaming services will not be provided by default from 1st July 2011. Customers must enable data roaming on their mobile devices if the use of data roaming services is required.

  10. All data-related services activated, enabled or disabled through the M Card USSD menu #100# can only be used on mobile devices that are compatible with 3G networks or above.

  11. Deduction order is applicable to customers with various balances and irrespective of the expiry dates for the balances.

    For any local SMS sent, the deduction will be based on this order (where applicable):

    1. Bonus Balance
    2. Power $19 / $30 M Card Top-up (Local SMS balance)
    3. Super Top-up (Local Calls/SMS balance)
    4. Free SMS balance
    5. Main balance

    For any local call made, the deduction will be based on this order (where applicable):

    1. Unlimited Outgoing Call Pack
    2. Power $19 / $30 M Card Top-up (Local Outgoing Calls balance)
    3. Bonus Balance
    4. Super Top-up (Local Calls/SMS balance)
    5. Main balance

    For any IDD calls made or Global SMS sent, the deduction will be based on this order (where applicable):

    1. IDD Packs
    2. Bonus Balance
    3. Power $19 / $30 M Card Top-up (IDD/Global SMS)
    4. Super Top-up (IDD/Others balance)
    5. Main balance

    For roaming call charges, the deduction will be based on this order (where applicable):

    1. $15 Roaming Pack call balance
    2. $28 Roaming Pack call balance
    3. Super Top-up (IDD/Others balance)
    4. Main balance

Price Plan

  1. Change of price plan is chargeable at $1 per request. Customers must ensure that they have a Main Balance of at least $1 before making the request as the charge will only be deducted from the customer's Main Balance.

  2. All customers must be active users at the point of time when the price plan is changed. Price plan changes cannot be performed for cards which have been suspended.

  3. Change of price plan is only applicable for change to Free Incoming Call or Talk8.

Free Incoming Calls

  1. Customers must ensure that they have (i) a minimum card balance of 60¢; and (ii) daily deduction of at least 60¢/day; in order to enjoy Free Incoming Calls.

  2. The Free Incoming Calls are only applicable to calls received in Singapore.

Top-Ups

  1. Any applicable bonus value given for top-ups will be credited to the M Card Bonus Balance with 30 days validity. The credits in the Bonus Balance can only be used for pay-per-use local data, local calls/SMS/MMS, international calls/global SMS and Connecting Tones services.

  2. To protect our customers’ interests, the maximum amount for topping up into M Card is $800. M1 reserves the right to amend this limit at any time without prior notice.

Power $19 / Power $30 M Card Top-Up

  1. Each Power $19 includes:
    • 1GB worth of Local Data
    • 500mins of Local Outgoing Calls
    • 500 Local SMS
    • $5 worth of IDD and Global SMS
    • Free Incoming Calls for 30 Days

  2. Each Power $30 includes:
    • 3GB worth of Local Data
    • 1000mins of Local Outgoing Calls
    • 1000 Local SMS
    • $10 worth of IDD and Global SMS
    • Free Incoming Calls for 30 Days

  3. Power $19 available via M1 Online Top-up, M1 Postpaid Line and E-load (M1 Shops & M1 E-load retailers).

  4. Power $30 available via M1 Online Top-up, M1 Postpaid Line, E-load (M1 Shops & M1 E-load retailers), AXS Stations/Terminals/e-Station/m-Station, SingPost SAM Kiosk/App/Website, DBS/POSB ATMs/iBanking/SMS Banking services, DBS PayLah! App, DBS mobile banking app, eTop-up at 7-Eleven stores (except Changi Airport and all Shell stations) and selected NETS Terminals.

  5. The 30 days of free incoming calls for Power $19 / Power $30 are only applicable to calls received in Singapore.

  6. Unused Power $19 / Power $30 benefits will be carried forward when you top up with another Power $19 / Power $30 within 30 days from the last Power $19 / Power $30 top-up.

  7. Unused Power $19 / Power $30 balances will not be rolled over when you top up with any other M1 Prepaid Top-up denominations.

  8. Each Power $19 / Power $30 expires in 30 days from the day of top-up.

Super $130 / Super $55 Top-Up

  1. Each $28 Super $130 includes:
    • $100 worth of Local SMS and Local calls
    • $30 worth of IDD calls, Global SMS and other services

  2. Each $15 Super $55 includes:
    • $40 worth of Local SMS and Local calls
    • $15 worth of IDD calls, Global SMS and other services
    • Free incoming calls for 10 days

  3. Super $130 top-up price promotion is applicable to M1 prepaid customers who top up $28 via the new physical card, AXS, M1 website, Postpaid line, SAM, M1 Prepaid Mastercard, and E-load from 11 June 2012 onwards.

  4. The 10 days of free incoming calls for Super $55 are only applicable to calls received in Singapore.

  5. Unused Super $130 / Super $55 benefits will be carried forward when you top up with another Super $130 / Super $55 within 50 days from the last Super $130 / Super $55 top-up.

  6. Unused Super $130 / Super $55 balances will not be rolled over when you top up with any other M1 Prepaid Top-up denominations.

  7. Each Super $130 / Super $55 expires in 50 days from the day of top-up.

Prepaid Tourist SIM Card

  1. The $12 Prepaid Tourist SIM Card comes with:
    1. 100GB Local Data
    2. 500mins Local Calls
    3. 100 Local SMS
    4. 20mins International Calls
    5. 7 days Validity

  2. The $30 Prepaid Tourist SIM Card comes with:
    1. 100GB Local Data
    2. 3GB Roaming Data
    3. 3,000mins Local Calls
    4. 5,000 Local SMS
    5. 50mins International Calls
    6. 10 days Validity

  3. The $50 Prepaid Tourist SIM Card comes with:
    1. 100GB Local Data
    2. 5GB Roaming Data
    3. 3,000mins Local Calls
    4. 5,000 Local SMS
    5. 50mins International Calls
    6. 14 days Validity

  4. All unused Tourist SIM Card balances will expire and be forfeited after the stated validity.

  5. Top-up is NOT Available for the Prepaid Tourist SIM Card.

  6. Local data is limited to usage in Singapore only.

  7. Roaming Data for $30 and $50 Tourist SIMs can be used on preferred networks in Hong Kong, Indonesia, Macau, Malaysia and Taiwan only.

    The Preferred Networks are:
    1. Celcom (Malaysia)
    2. Chunghwa Telecom (Taiwan)
    3. SmarTone (Hong Kong)
    4. SmarTone (Macau)
    5. Indosat / XL Axiata (Indonesia)

    You must successfully log onto the preferred overseas roaming partner network (“Preferred Network”) in order to access and utilise the roaming data for $30 and $50 Tourist SIMs.

  8. Data usage and accessibility when roaming is dependent on M1’s overseas roaming partners’ network. M1 cannot and shall not be responsible for the availability, coverage and/or speed of our overseas roaming partners’ network.

  9. Local Calls and International Calls are charged in per minute blocks.

  10. Airtime charges apply for mobile calls made to "1800" local toll-free service numbers.

  11. M Card plans are not available for the Prepaid Tourist SIM Card.

  12. M Card promotions are not available for the Prepaid Tourist SIM Card.
    • Free IDD 021 Calls to 19 destinations
    • FREE 10 minutes with 8 minute IDD 021 call made
    • FREE 75 global SMS with 5 global SMS sent
    • FREE 10 local SMS with 5 local SMS sent

  13. The Prepaid Tourist SIM Card can be used on 3G / 4G phone only.

  14. M1’s records will be used for the purpose of charging and shall be final and conclusive evidence for the duration of each call.

Data Packs

Prepaid Data Packs

  1. Prepaid Data Packs are a value-added service applicable to M Card customers.

  2. Applicable subscription fees for Prepaid Data Packs will be deducted upon successful subscription.

  3. All Prepaid Data Packs utilize 4G speeds with theoretical download speed of 300Mbps and upload speed of 50Mbps. It is only available with 4G service on compatible 4G smartphones.

  4. The typical speed range refers to the range of download speed that users can experience 80% of the time based on the specific test conditions and parameters which are stipulated on our website www.m1.com.sg/MBBspeeds.

  5. Prepaid Data Packs’ data validity is based on a 24-hour clock cycle with the day of pack activation being day 1.

  6. Prepaid Data Packs’ Free Incoming Calls validity is based on a day cycle with the day of pack activation being day 1.

  7. Free Incoming Calls are only applicable to calls received in Singapore.

  8. Prepaid Data Pack is valid for use while in Singapore, unless otherwise stated. Prevailing roaming GPRS rates will apply and will be deducted from available Roaming Balance(s).

  9. Multiple subscriptions are allowed and the remaining data will be rolled over as long as another subscription is made before the current pack expires. Maximum validity for Prepaid Data Packs is up to 30 days at any given time from the date of subscription.

  10. Maximum limits apply accordingly for Prepaid Data Packs:
    • Maximum validity for data is up to 30 days at any given time from the date of subscription.
    • Maximum validity for free incoming calls is up to 30 days at any given time from the date of subscription.

  11. Any data usage in excess of the Free Bundled Data will be charged at 0.7¢/KB and will be deducted from your available balances accordingly.

  12. Any remaining or unused bundle will be forfeited after the pack expires and/or subject to maximum card validity, whichever comes first.

  13. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the Data Pack purchased.

  14. M1 is not responsible for corruption or removal of any files or documents due to the use of the Data Pack service.

Prepaid Roaming Packs

  1. The $15 and $28 Roaming Packs are each bundled with (a) 2GB data; and (b) 10 minutes talk-time (“Services”), applicable only to M Card customers who are on Talk 8 and Free Incoming Call plans.

  2. You must purchase and activate the correct Roaming Pack for your intended country of travel. You may select the activation date up to maximum of 11 days from date of purchase. You will not be able to proceed with the purchase if no activation date was selected. You are responsible for selecting the correct activation date. You will not be entitled to any refund for wrong date selection under any circumstances whatsoever and howsoever arising, unless otherwise agreed by M1.

  3. You must successfully log onto the preferred overseas roaming partner network (“Preferred Network”) in your purchased Roaming Pack country in order to access and utilise the Roaming Pack data bundle.

  4. Data usage and accessibility when roaming is dependent on M1’s overseas roaming partners’ network. M1 cannot and shall not be responsible for the availability, coverage and/or speed of our overseas roaming partners’ network.

  5. Outgoing calls made to Singapore and any countries listed in the Roaming Packs; and incoming calls are deductible from bundled talk-time.

  6. Calls will be charged in per-minute blocks. All Roaming Packs’ expiry time is based on Singapore time. All unused Roaming Pack balances will expire at the end of the stated validity period. Requests for refunds will strictly not be entertained.

  7. Direct dial is applicable only for Bangladesh, Cambodia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Saudi Arabia, Sri Lanka, Taiwan, Thailand, UK and USA.

  8. Deduction for SmartRoam calls to countries listed in the Roaming Packs will be based on pack priority deduction under M1’s Data Roaming terms and conditions.

  9. M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the Services (in whole or in part) at any time, without liability to you. Amendments to these terms and conditions will be made upon notice in such manner as M1 deems appropriate, which may include publication of such amended terms and conditions on www.m1.com.sg/mcardtnc. You are encouraged to check back periodically to ensure that you are aware of any such changes.

  10. Your use of the Services is subject to your compliance with these terms and conditions, M1’s terms for use of its Prepaid Mobile Services, Data Roaming Services, and M1’s General Terms and Conditions as published on www.m1.com.sg.

Data Roaming

  1. M Card customers are able to use local Eligible Prepaid Data Bundles on foreign Preferred Networks.

  2. The local Eligible Prepaid Data Bundles are:
    1. Travel SIM Local Data Bundle
    2. Free data balance
    3. Promo data balance
    4. China/Malaysia IDD Plan Data Bundle
    5. Prepaid Data Plans

  3. The Preferred Networks are:
    1. Celcom (Malaysia)
    2. Chunghwa Telecom (Taiwan)
    3. SmarTone (Hong Kong)
    4. SmarTone (Macau)
    5. Indosat / XL Axiata (Indonesia)

  4. All other data bundles not listed under the local Eligible Prepaid Data Bundles list will not be eligible for use on any foreign networks.

  5. Excess data usages beyond the local Eligible Prepaid Data Bundles on Preferred Networks will be charged at prevailing data roaming rates and deducted from the available balances eligible for roaming usage accordingly.

  6. All data roaming usages on all other foreign networks other than the Preferred Networks will not be deducted from the local Eligible Prepaid Data Bundles and continue to be charged at prevailing data roaming rates. It is solely the customer’s responsibility to ensure that they are connected to the Preferred Networks at all times to prevent being charged at prevailing data roaming rates.

  7. All non-data roaming usages (e.g. Calls/SMS/MMS) will continue to be charged at prevailing roaming rates.

  8. The order of payment deduction will be determined by M1 and is applicable to customers with various balances and irrespective of the expiry dates for the balances.

  9. For non-data roaming services on Preferred Networks and or all roaming services on all other networks, the deduction will be based on this order at prevailing roaming rates (where applicable):
    1. Travel SIM IDD Calls/Global SMS balance
    2. Super Top-up (IDD/Others balance)
    3. Main balance

  10. Customers must enable data roaming on their mobile devices before using the data roaming service.

  11. When roaming, M Card can only be used in countries where the foreign network operators support such roaming service. M1 is unable to guarantee the functions, including roaming, quality, charges and technical infrastructure of the foreign network operators.

  12. M1 will not, in any circumstances and for any reasons whatsoever, entertain any claim for a refund or any claims pertaining to or arising out of the use of this service.

  13. M1 is not responsible for corruption or removal of any files or documents due to the use of M1’s Data Plan service.

  14. M1 reserves the right to vary these terms and conditions without prior notice.

  15. M1 General Terms and Conditions additionally apply and in the event of any inconsistencies between these terms and the General Terms and Conditions, the inconsistency shall be resolved in a manner favourable to M1.

Network Lock

  1. Network Lock is a complimentary feature that is provisioned with the activation of Data Roaming services. The Network Lock feature will automatically be removed upon de-activation of the aforementioned services.

  2. You may manually enable or disable Network Lock via USSD #100#. You will receive a confirmation SMS upon successfully manually enabling or disabling Network Lock.

  3. When Network Lock is enabled in any of the countries on the Network Lock List, Data Roaming will be enabled only on the preferred networks, as stated.
    Countries Preferred Networks
    Australia Telstra
    Vodafone
    Bangladesh Robi Axiata
    Cambodia Smart Axiata
    Hong Kong SmarTone
    Indonesia Indosat
    XL Axiata
    Japan SoftBank
    Macau SmarTone
    Malaysia Celcom
    New Zealand Vodafone NZ
    Philippines Globe
    Saudi Arabia Mobily
    Sri Lanka Dialog Axiata
    South Korea SK Telecom
    Taiwan Chunghwa Telecom
    Thailand AIS
    UK Vodafone
    USA AT&T
    Qatar No preferred network

  4. When Network Lock is enabled in countries not listed on the Network Lock List, Data Roaming will be enabled on any available roaming network.

  5. When Network Lock is disabled, Data Roaming will be enabled on all available roaming networks (including the countries listed on the Network Lock List).

  6. For the avoidance of doubt, the Network Lock feature is provided on an "as is" and "as available" basis and you accept that your access or use of Data Roaming services are at your own risk. To the fullest extent permissible under applicable laws, M1 has excluded, and continues to exclude all statutory or tortious liability (save for death or personal injury arising out of negligence) and disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. M1 has does not represent or warrant that the Data Roaming services will be provided uninterrupted or be available at all times or free from defects, errors or viruses or that any identified defect can be corrected. To the extent M1 provides you with assistance in connection with any of the above, such assistance shall in no event be deemed an acknowledgement and/or acceptance of any liability on M1's part. Any waivers offered to you by M1 in its discretion shall be out of goodwill.

  7. M1 reserves the right to modify or revise these Network Lock Terms and Conditions (“Terms”) from time to time upon notice in such manner as M1 deems appropriate, which may include publication of such amended Terms on www.m1.com.sg. You are encouraged to check back periodically to ensure that you are aware of any such amendments. Your continued use of Data Roaming services will constitute your acceptance of these Terms as may be amended.

  8. M1’s General Terms and Conditions available at www.m1.com.sg are deemed incorporated herein and shall apply. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Value Added Services

Unlimited Outgoing Call Packs

  1. Unlimited Outgoing Call Pack is a value-added service, applicable only to M Card customers who are on Talk 8 and Free Incoming Call plans.

  2. Unlimited Outgoing Call Pack validity is based on a 24-hour clock cycle from the time of subscription.

  3. Multiple subscriptions are allowed with the maximum validity being 30 days from the date and time of the last subscription.

  4. Unlimited Outgoing Call Pack is valid for local outgoing voice calls only. IDD calls, roaming calls and calls to Singtel 100 Directory do not apply.

  5. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the Unlimited Outgoing Call Pack purchased.

  6. M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the service (in whole or in part) at any time, without liability to you. Amendments to these terms and conditions will be made upon notice in such manner as M1 deems appropriate, which may include publication of such amended terms and conditions on www.m1.com.sg/mcardtnc. You are encouraged to check back periodically to ensure that you are aware of any such changes.

M Send Singapore Service Specific Terms and Conditions

  1. The M Send Singapore service (“Service”) is available to all M1 prepaid mobile customers with an active M Card account (“Customers”).

  2. The Service allows Customers to transfer pre-determined denominations of prepaid credits (“Prepaid Credits”) to a receiving M Card account(s) (“Recipient(s)”) Bonus Balance in Singapore.

  3. Upon Service initiation, the available Prepaid Credit denominations will be displayed in Singapore Dollars (SGD) via USSD and the Customer must select the desired pre-determined denomination to be transferred to the Recipient Bonus Balance. A Transaction Fee of SGD$0.05 shall be charged to Customer for each successful transfer.

  4. Upon the Customer’s confirmation of transfer of Prepaid Credits, the selected Prepaid Credit denomination and the Transaction Fee will be deducted from the Customer’s Main Balance and the transfer value as specified by the Customer will be made to the Recipient(s) Bonus Balance. The deduction and transfer of credit will only take place if the Customer has sufficient credit in Customer’s Main Balance.

  5. Prepaid Credits transferred to the Recipient Bonus Balance via the Service shall have the following validities periods:

    Transferred Denomination Prepaid Credit Validity
    $2.00 30 Days
    $5.00
    $10.00

  6. Each M Card account may send up to 5 transactions per day and/or a total transacted sent value of $100 per 30 days. Each M Card account may receive up to 5 transactions per day and/or a total transacted received value of $100 per 30 days. M1 reserves the right to reject a Customer’s use of the Service if any of the above limits have been or will be exceeded, as the case may be.

  7. M1 will not entertain any requests for transaction reversal or refunds once the Prepaid Credits transfer transaction has been completed.

  8. M1 may revise and amend the available Prepaid Credit denominations from time to time. M1 will, where it is reasonably practicable to do so, give Customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website, Customers’ bills or such forms as M1 deems appropriate) of such changes.

  9. Use of the Service is subject to Customers’ compliance with these Terms and Conditions, M1 General Terms and Conditions, and M1’s Prepaid Mobile Service terms and conditions which are published on www.m1.com.sg. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

M Send International Service Specific Terms and Conditions

  1. The M Send International service (“Service”) is available to all M1 prepaid mobile customers with an active prepaid account (“Customers”).

  2. The Service allows Customers to purchase pre-determined denominations of prepaid credits (“Prepaid Credits”) to supported prepaid mobile number account(s) (“Recipient(s)”) in the following countries:

    • Bangladesh
    • China
    • India
    • Indonesia
    • Malaysia
    • Myanmar
    • Philippines
    • Sri Lanka
    • Thailand
    • Vietnam

  3. All Prepaid Credits transferred to the Recipient via the Service may only be used by the Recipient for mobile-related services such as voice calls, international calls, SMS and data usage.

  4. Upon the initiation of a transfer of Prepaid Credits by a Customer, the available Prepaid Credit denominations will be displayed in USSD menu in the relevant overseas currency (e.g. BDT for Bangladesh) with the corresponding amount in Singapore Dollars (SGD). The amount in Singapore Dollars (SGD) will be deducted from the Customer’s M Card Main Balance. The top up amount received by the Recipient may be subject to deductions applicable in the countries in which the Recipient is based.

  5. Upon the Customer’s confirmation of transfer transfer of Prepaid Credits, the chosen Prepaid Credit denomination as displayed in SGD shall be deducted from the Customer’s M Card Main Balance and the top-up will be made to the Recipient’s supported prepaid mobile number account(s) as specified by the Customer. The deduction and transfer of credit will only take place if the Customer has sufficient balance in his M Card Main Balance.

  6. Each M Card account is subject to the following limits:

    • Maximum of 5 transactions or total transacted value of $30 per day
    • Maximum of 15 transaction or total transacted value of $150 per 7 days
    • Maximum of 30 transactions or total transacted value of $300 per 30 days

    M1 reserves the right to reject any Customer’s use of the Service if any of the above limits are or will be exceeded.

  7. M1 shall not entertain any claims by the Customer for any refunds once the international prepaid airtime transfer transaction has been effected and the Prepaid Credit top-up value has been debited to the Recipient’s prepaid mobile account(s) overseas.

  8. M1 may revise and amend the pricing of the Prepaid Credits at any time from time to time. M1 will, where it is reasonably practicable to do so, give Customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website, Customers’ bills or such forms as M1 deems appropriate) of such changes.

  9. Use of the Service is subject to Customers’ compliance with these Terms and Conditions, M1 General Terms and Conditions, and M1’s Prepaid Mobile Service terms and conditions which are published on www.m1.com.sg. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

Validity Extension

  1. Main Balance Validity Extension VAS (“Validity Extension”) can only be purchased via USSD #100*6#.

  2. Validity Extension purchased will only extend the Main Balance. The expiry of all other balances will not be extended.

  3. Fee for the purchase of Validity Extension will be deducted from the Main Balance accordingly to the extension purchased.

  4. Any promotional prices listed are valid until further notice.

  5. Validity Extension is only applicable to active M Card customers who are on Talk8 & Free Incoming Call plans, including Travel SIM.

  6. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the Validity Extension purchased.

  7. M1 reserves the right to amend or vary any promotional prices and Terms & Conditions at its discretions.

Promotions

Free IDD 021 calls to 19 Destinations

  1. Free IDD 021 calls to 19 destinations include: Australia, Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Macau, Malaysia, New Zealand, Puerto Rico, Russia, South Korea, Taiwan, Thailand, United Kingdom, USA and Vietnam.

  2. Free IDD 021 is applicable for voice calls made to (i) any residential line in Australia and New Zealand; and (ii) United Kingdom residential lines with prefixes 44-1 and 44-2 only.

  3. Calls are charged in per minute blocks.

  4. Local airtime charges apply for all countries.

  5. This promotion is valid till 31 December 2018.

FREE IDD 021 minutes

  1. This IDD Promotion is valid till further notice and is only applicable for M Card customers who make IDD 021 calls to China, Malaysia, Indonesia, Philippines and Vietnam.

  2. Customers will enjoy FREE 10 minutes IDD 021 call AFTER the first 8 minutes to one of the above destinations. The FREE 10 minutes of IDD 021 call to the destination will only be awarded ONCE per call and must be utilized within the same call. Any unutilized free minutes shall be automatically forfeited.

  3. There are no limits to the number of times a customer can enjoy the 10 minutes of FREE IDD 021 call to the selected destination each day.

  4. The chargeable duration of IDD 021 calls will be charged based on the M Card prevailing IDD 021 rate to each of the selected countries. For destinations such as China, Malaysia and Vietnam (being free IDD 021 countries), only local calls charges are applicable.

  5. This IDD Promotion is applicable to all M Card customers, including customers who top-up with SUPER$130/ SUPER$55.

  6. Customers making calls using SUPER$130/ SUPER$55, shall be entitled to this IDD Promotion with the cost of IDD 021 calls being deducted from the respective SUPER$130/ SUPER$55 balances. In the event of unavailable or insufficient credit in the customer's IDD/Others balance, the cost of the IDD 021 calls will be deducted from the customer's main balance.

  7. This IDD Promotion applies to both fixed lines and mobile lines. M1 reserves the right to amend or vary any promotional terms at its discretion.

FREE Global/ Local SMS

  1. The first 5 Global SMSes to eligible destinations / first 5 Local SMSes daily can be deducted as pay-per-use charge and/or free SMS, whichever applicable.

  2. 75 free global SMS / 10 free local SMS are valid till and must be utilized by 2359hrs on the same day. Any unused free SMS will be forfeited and will not be rolled over to the next day.

  3. Each promotion is only applicable to each M Card user once a day (0000 - 2359hrs).

  4. Eligible destinations for free Global SMS include: China, Malaysia, Indonesia, Philippines and Vietnam.

  5. This promotion is valid until further notice.

8¢/min to Philippines on Saturdays

  1. 8¢/min to all networks in the Philippines with IDD 021 is valid on Saturdays from 0000hr to 2359hr.

  2. The promotional rate is applicable from the 2nd minute onwards.

  3. This promotion is applicable for all M Card customers on Talk8 and Free Incoming Call plans.

  4. This promotion is also applicable for IDD/Bonus balance on the Super$55/ Super$130.

  5. This promotion is valid until further notice.

Free Local Data

  1. Free local data will apply to the new $5 and $15 M Cards, valid for 20 days for $5 M Card and 120 days for $15 M Card, from day of registration. It is not applicable to customers under SuperPac plan or Prepaid Broadband/ Data plans.

  2. Free local data is valid for use while in Singapore, Hong Kong (SmarTone), Indonesia (Indosat / XL Axiata), Macau (SmarTone), Malaysia (Celcom) and Taiwan (Chunghwa Telecom). Prevailing roaming GPRS rates will apply and will be deducted from Main Balance.

  3. Any data usage in excess of the Free Data Balance will be charged at 0.7¢/KB in blocks of 10KB and will be deducted from your available balances accordingly.

  4. Any remaining or unused local data will be forfeited upon expiry of the Free Data Bundle and/or subject to maximum card validity, whichever comes first.

  5. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the Data Plan purchased.

  6. M1 is not responsible for corruption or removal of any files or documents due to the use of the Data Plan service.