1. New and existing customers will start their service subscription commitment period on and from their date of purchase of the subsidized handset, up to 24 months thereafter (the “Commitment Period”).
  2. Customer must subscribe to M1's services for the Commitment Period to qualify for the M1 Handset subsidy. In the event that the customer prematurely terminates the subscription of M1's during the Commitment Period of 24 months, he shall pay M1 the termination charge stated in the contract.
  3. Customer whose service subscription plan is terminated by M1 during the Commitment Period for payment default or other lawful reasons will also have to pay the termination charge stated in the contract.
  4. Customer is not allowed to temporarily disconnect M1's services during the Commitment Period for any reason whatsoever and howsoever arising, including without limitation, losing possession of the subsidised handset. In the event the customer chooses to terminate this contract due to the loss of the subsidised handset, the termination charge stated in the contract shall apply.
  5. Customer who downgrades to a lower subscription service plan during the Commitment Period shall pay M1 the downgrade charge stated in the contract, where applicable.
  6. The various service plan groups are set out as follows:
    Handset Contract Tiers Service Plan Groups

    Basic

    Lite / Lite+ / Reg / Reg+ / Max / Max+ / DIY / ConnectSurf /
    BlackBerry MessageSurf+ / ValueSurf+ / LiteSurf+ / ExtremeSurf+ / MaxSurf+ / SunShare / SunLite / SunSaver / SunSaver Plus / SunMax / SunMax Plus / Talk All U Can / Business / Message

    Mass

    Lite / Lite+ / Reg / Reg+ / Max / Max+ / ConnectSurf /
    BlackBerry MessageSurf+ / ValueSurf+ / LiteSurf+ / ExtremeSurf+ / MaxSurf+ / SunSaver / SunSaver Plus / SunMax / SunMax Plus /
    Talk All U Can / Business

    Mass+

    Lite+ / Reg / Reg+ / Max / Max+ / ValueSurf+ / LiteSurf+ / ExtremeSurf+ / MaxSurf+ / SunSaver / SunSaver Plus / SunMax / SunMax Plus / Talk All U Can / Business

    Mid-tier

    Reg / Reg+ / Max / Max+ / LiteSurf+ / ExtremeSurf+ / MaxSurf+ / SunSaver Plus / SunMax / SunMax Plus / Talk All U Can / Business

    Mid+

    Reg+ / Max / Max+ / ExtremeSurf+ / MaxSurf+ / SunMax / SunMax Plus /
    Talk All U Can / Business

    High-end

    Max / Max+/ ExtremeSurf+ / MaxSurf+ / SunMax / SunMax Plus / Talk All U Can / Business

    High+

    Max+ / SunMax Plus / MaxSurf+ / Talk All U Can / Business

    Customer who downgrades to a service plan outside his existing Service Plan Group shall pay a downgrade charge.

  7. Customer shall not transfer the M1 line bound by the M1 Handset Contract.
  8. All charges are subject to change in accordance with the prevailing GST rate.
  9. Any other contract with the customer shall continue to apply, unless agreed otherwise by M1.
  10. M1’s General Terms and Conditions published at www.m1.com.sg are deemed incorporated herein and shall apply to this contract. In the event of any conflict or inconsistency, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1 to the fullest extent permissible under applicable laws.