Roaming Subscription

What is Roaming Subscription?
M1 Postpaid mobile customers who pay a monthly subscription for this add-on, will not be charged an additional 20% on top of all postpaid roaming rates.

Will I be able to use Data Roaming when I activate Roaming Subscription?
No, activating Roaming Subscription only allows customers to use calls and SMS. Data Roaming must be activated separately.

Pay Per Use Roaming

What is Pay Per Use Roaming?
Customers on Pay Per Use Roaming only need to pay 20% on top of prevailing roaming rates and promotion.

Will I be able to use Data Roaming when I activate Pay Per Use Roaming?
No, activating Pay Per Use Roaming only allows customers to use calls and SMS. Data Roaming must be activated separately.

Missed Call Alert

How can I activate Missed Call Alert service?
Prior to Alert Activation, customers are required to have either Roaming Subscription or Pay Per Use Roaming activated. Customers can call 1627, or activate via

  1. SMS:  Send <act mcadaily> to 1627
  2. Manage My Account, Click Here

Can I use Missed Call Alert in Singapore?
Missed Call Alert is only for customers roaming overseas with M1.

Why am I charged for incoming SMS as well as Missed Call Alert?
Foreign operator may impose charges for receiving incoming SMS.

While travelling, I received 6 Alerts on Day 1, and none on Day 2 yet my bill indicated that I received 4 Alerts on Day 1 & 2 Alerts on Day 2?
This is because of the time difference in the country you were roaming. MCA is billed based on Singapore time.

When will I receive a Missed Call Alert when roaming?
To receive Missed Call Alerts while roaming from a caller in Singapore, he/she must not be calling from a private number or public phone or have “Caller Number Non Display Service” activated.

What will I see on my mobile phone, after I miss a call?
You will see the caller’s number, the time and date of call.

Sometimes a local number (from the country I'm roaming in) is reflected in my SMS, instead of my caller's number. Why is this so? Will I be able to call my caller back on that local number?
The number is a standard number set by the foreign operator for re-routed calls. You won't be able to reach your caller using that local number. You will still be charged for the Missed Call Alert in this case.