1. What Software am I using with M1 Internet Security?

    M1 Internet Security (Windows and Mac version) rides on the highly rated Trend Micro Internet Security 10 and Internet Security for MAC 10 respectively; while M1 Ultimate Security is powered by Trend Micro Maximum Security 10.

    Trend Micro

  2. What are the system requirements for M1 Internet Security?

    Computer Specifications WindowsMicrosoft™ Windows™ AppleApple™ Macintosh™
    Operating System
    • Windows® 8, (32 or 64-bit)
    • Windows® 7 Family and Service Pack 1, (32 or 64-bit) (32 or 64-bit)
    • Windows Vista® Family (32 or 64-bit) Service Pack 2
    • Windows® XP Family (32-bit only), Service Pack 2 or above
    • Mac OS X version 10.8 "Mountain Lion" (10.8 or higher)
    • Mac OS X version 10.7 “Lion” (10.7 or higher)
    CPU
    • Windows 8 requires 1 Ghz
    • Windows 7 requires 800 GHz (1 GHz recommended)
    • Windows Vista requires 800 MHz (1 GHz recommended)
    • Windows XP requires 350 MHz (800 MHz recommended)
    • Apple Macintosh™ computer with Intel® Core™ processor
    Memory
    • Windows 8 requires 1 GB (32-bit), 2 GB (64-bit)
    • Windows 7 requires 1 GB
    • Windows Vista requires 512 MB (1 GB recommended)
    • Windows XP requires 256 MB (512MB recommended)
    • 2GB
    Disk Space
    • 500 MB (600 MB recommended)
    • 1.5 GB
    Other Requirements
    • Web Browser: Microsoft Internet Explorer 7.0, 8.0, 9.0 or 10.0, 11.0, Mozilla Firefox® latest version or Google Chrome™ latest version
    • Display: High-color display with a resolution of 800x480 pixels or above; (Desktop), 1024x768 or above (Windows Store), 1366x768 or above (Snap View)
    • Web Browser: Apple Safari 5.1 or higher, Mozilla Firefox latest version, Google Chrome latest version

  3. How different is M1 Internet Security from other anti-viral software?

    M1 Internet Security runs on cutting edge cloud technology which proactively stops threats like viruses and spyware before they reach your computer. Furthermore, with the cloud, essential information like virus signature files that are used to block threats need not be stored on your computer, freeing up resources and delivering fast boot and shutdown times. Therefore, you get round-the-clock protection without compromising on your computer's performance.

  4. What do the various M1 internet Security features mean?
    • Next-generation cloud technology - Utilizes trend Micro's Smart Protection Network to proactively stop threats before they reach you.

    • Antivirus,Anti-spyware-detect, block and remove viruses,spyware,worms,trojans,botnets and rootkits.

    • Antiphishing - Stay protected from phishing scams that can trick you into revealing confidential information.

    • Safe Searching Results - Prevent unauthorized changes to your operating system and critical software.

    • web threat protection - Block downloads and access to malicious websites, as well as malicious links in emails or instant Messages, for protection against online phishing scams.

    • Anti Spam - Block unwanted email and image spam.

    • Firewall Optimisation - Firewall booster scans network traffic and protects against network viruses.

    • Parental Controls - Restrict internet content and set an access schedule for your kids.

    • Customizable Interface - Customize M1 Internet Security with a favourite photo or image.

    • System Tuner - Improves your pc's performance by cleaning up browser history,cookies,temporary files, registries and more.

    • Data Theft Prevention - Keeps your sensitive personal information, like credit card numbers and pass words safe.

    • Secure Erase - Shared computer files with sensitive information.

    • Trend Micro Vault - Store sensitive documents in a password protect folder which can be remotely locked.

    • Wi-Fi Protection - Secure your internet address and identify legtimate wireless hot spots and Wi-Fi networks.

    • Privacy Scanner - Identifies privacy settings on your Facebook, Twitter and Google+ accounts that may leave your personal information publicly available and vulnerable to identity theft.

    • Social Networking Security - Identifies safe and malicious links on Facebook, Twitter, Google+, LinkedIn, Pinterest etc.

  5. Is the M1 Internet Security Software available on CD-Rom?

    No, the M1 internet Security is only available for download through the online link provided in your email upon successful sign up. This gives you the convenience to download it onto any PC once you have subscribed to the service.

  6. How do I download the software?

    Step 1
    Log in to Manage My Account (MMA) with your Mobile no./ User ID and Password. Select “Activate Services”. 

    Step 2
    Select your choice of M1 Internet Security Service Plan.

    Step 3
    Verify and confirm your choice.

    Step 4
    After signing up, you will receive a subscription email, which includes a download link and your licence key.

    Step 5
    Once you have downloaded the M1 Internet Security software, you will be prompted to enter your licence key. You will then receive online security protection upon successful licence key activation.



  7. Who is Trend Micro?

    Trend Micro is one of the leaders in anti-virus software and computer security, protecting customers from online threats and data loss.

Promotions

  1. Can my unused PC license be carried over into subsequent months?

    No, unused PC licenses cannot be carried over

  2. Can I sign up for more than 1 Mobile Security license?

    Yes. Every M1 postpaid customer may subscribe to 5 units of M1 Mobile Security licenses

  3. I wish to sign up for more than one M1 Mobile Security License. Will I still enjoy the promotion offer of "first 3 months free subscription" on all the handsets?

    Yes, you will enjoy first 3 months free subscription for each Mobile Security License subscribed by you.

  4. Do I need to pay if I terminate my M1 Mobile Security service?

    A one-time $10.70 (GST inclusive) administration charge will be applicable when customers terminate their M1 Mobile Security service within the first 3 months free subscription period.

  5. Can I sign up for more than 3 Internet Security licenses?

    Yes, you can either subscribe to M1 Internet Security (3PC/1PC License) or M1 Ultimate Security (3 Device/1PC License). A total number of 10 licenses can be subscribed by each M1 postpaid customer.

  6. Will the additional subscription of 1 Internet Security PC license be entitled to enjoy the first 3 months of subscription free during the promotional period?

    No, the promotion is applicable to only 3 PC license bundle signup (up to 3 sets) during this promotional period only.

  7. I want to sign up for more than one M1 Internet Security 3 PC License; will I still enjoy the promotion of first 3 months free subscription on all the sets?

    Yes, and each customer can sign up for a max of 3 sets of 3 PC License bundle.

  8. Will any charges be imposed if I terminate my M1 Security Suite of services?

    A one-time $10 (W/O GST) administration charge will be imposed if customers terminate their M1 Internet Security/M1 Mobile Security/M1 Ultimate Security service within the 3 months subscription period. This applies to both the 1 PC/3 Device License customers.

Installation

  1. I already have an existing anti-virus software installed in my computer; can I run M1 Internet Security and my anti-virus software concurrently?

    Upon installation of Trend Micro Internet Security software, you will be prompted to confirm the removal of any other anti-virus software, to ensure the optimal performance of the software.

  2. How long does it take for my computer to be fully protected?

    Your computer is fully protected immediately after a quick installation of any of the M1 Security Suite of services.

  3. What should I do if my Internet disconnects halfway during software download?

    You can re-download the M1 Internet Security software again from the same web page.

  4. Can I move my M1 Ultimate Security protection from one device to another as and when necessary?

    As long as you move your protection within your licence period, you can do so any time. However, if you already installed on 3PCs and want to switch one licence to an Android device, you need to uninstall the product on one of your PC to free up the seat first.

  5. What is the difference between this M1 Mobile Security VAS and the free Trend Micro Mobile Security version available at Google Play?

    The free version from Google Play provides the basic 5 free features including an anti-virus scanner, 50MB of cloud storage, privacy scanner for Facebook and a 30-day trial of the premium features. The M1 Mobile Security VAS at just $1.50/month includes all 18 premium features and first 3 months’ subscription is free.

Parental Controls

  1. How do I set up Parental Controls for M1 Internet Security?
    Step 1: Click on the Parental Controls tab to activate the feature.


    Step 2: The first time you access the feature, you will be prompted to set up a default password


    Step 3: You will see the Parental Controls introductory screen. Click OK to continue.


    Step 4: You can easily turn Parental Controls on or off.


    Step 5: Click on the Website Filter tab in Parental Controls to customise each profile based on the sub-categorised filter options or simply vary the website filtering settings based on the auto-default age-group settings.


    Step 6: Click on the Web Access Schedule tab in Parental Controls to pre-determine the number of hours and days (Weekdays/ Weekends) of Internet usage.


  2. What are the categories of website filters available?

    The Parental Controls let you filter different categories of websites based on three age groups: 3-7 (Child), 8-12 (Pre-teen) and 13-17 (Teen). The list below shows which specific categories are blocked by default for each age group.

    Age Group Categories Blocked
    Ages 3-7 (Child) All categories are blocked by default for young children.
    Ages 8-12 (Pre-teen) Adult or Sexual
    • Erotic/ Mature
    • Gay/ Lesbian
    • Intimate Apparel/ Swimsuit
    • Nudity
    • Pornography
    • Sex Education
    Controversial
    • Abortion
    • Criminal/ Questionable
    • Cult/ Occult
    • Illegal Drugs
    • Violence/ Hate/ Racism
    • Weapons/ Military
    Communications or Media
    • Hacking/ Proxy Avoidance
    • Personals/ Dating
    • Social Networking
    Shopping and Entertainment
    • Alcohol/ Tobacco
    • Auctions
    • Gambling
    Ages 13-17 (Teen) Adult or Sexual
    • Erotic/ Mature
    • Nudity
    • Pornography
    Controversial
    • Criminal/ Questionable
    • Illegal Drugs
    • Violence/ Hate/ Racism
    Communications or Media
    • Hacking/ Proxy Avoidance
    Shopping and Entertainment
    • Alcohol/ Tobacco
    • Gambling

    You can add or remove categories for any age group just by clicking the checkboxes next to any category on the list.

    Selecting Custom from the dropdown list allows you to pick and choose all the categories that you would like to block.

Troubleshooting

  1. I am experiencing problems with my M1 Security Suite of services, who can I contact?

    For Technical difficulties, you can:

    • Call Trend Micro's toll free local tech support hotline at 1800 8886868, which operates Mondays to Fridays from 8:00am-5:00pm
    • Search our knowledgebase at http://esupport.trendmicro.com/consumer/assistance.aspx
    • Submit your case online in which Trend Micro help-desk will attend to you shortly

    For Customer Subscription enquiry, you can contact our M1 customer service hotline at 1627.

  2. In future, how do I update my M1 Internet Security software to newer editions?

    M1 Internet Security will inform subscribers through email about the availability of new software updates. Upgrading your M1 Internet Security to the latest version is free as long as your subscription is valid. To update your M1 Internet Security, simply follow the instructions below:

    1. Take note of your M1 Internet Security license Key
    2. Uninstall the older version of M1 Internet Security Software
    3. Download the software update by following instructions in the email provided and run the installer file
    4. Accept terms of license agreement
    5. Enter the license key and select "Regular Installation"
    6. Once activated, your M1 Internet Security is updated to the latest software version

  3. What should I do if I need to change my email address after signup?

    Call our customer service hotline at 1627 to make changes to your email address.

  4. If I download and install M1 Internet Security/ M1 Ultimate Security for more than 3 PCs, will the 4th PC be able to be activated successfully?

    A prompt will be activated when a user tries to activate the 4th PC. After installing the M1 Internet Security/Ultimate Security software and entering the license key, the user would have to key in the email address that was previously entered on the first activation of M1 Internet Security/Ultimate Security. Once the user has keyed in the email address for the 4th PC, he/she will be prompted to deactivate protection from one of the 3 previously activated PCs in order to activate protection for the 4th PC. The user will be required to enter a new computer name for the 4th PC and the deactivated PC will not be able to receive any anti virus updates.

Signing up

  1. How do I sign up?
    You can sign up through various channels:

  2. How do I sign up online?

    You will need to sign in using your Manage My Account (MMA) details and proceed to add M1 Internet Security as one of the value-added service subscription.

  3. I do not have an account on Manage My Account (MMA), how do I sign up?

    For Fibre Broadband customers, do call 1627 for more details on how to retrieve your password for MMA.
    For Mobile customers, you will be required to register for an account on MMA if this is the first time you're using the portal. To sign up, simply follow the instructions below:

    1. Enter your mobile number in order to receive an activation code via SMS
    2. Enter the following activation code and set your new password
    3. Edit your profile and mailing address
    4. Click on 'Services' to select M1 Internet Security as a value-added service sign up.

  4. I've signed up online, what's next?

    You will receive an email shortly through the email address you've indicated in the email. You will find a download link and your license key. Download the software through the download link and enter your license key upon successful installation.

  5. I've signed up online but have yet to receive an email as indicated. What do I do?

    If you do not receive an email after 2 hours of a successful submission of the subscription, kindly call 1627 and our customer service officer will be able to assist you.

  6. I am not a M1 subscriber, can i still subscribe to M1 Security Suite of Services?

    Currently, M1 Security Suite of Services is only available for M1 postpaid customers.

  7. I am a M1 mobile subscriber, am I eligible to sign up?

    Yes this value-added service is applicable to any M1 postpaid customer.

Billing

  1. How do I pay for monthly subscription?

    The payment for monthly subscription fee will be added into your monthly M1 bill as a value-added service.

  2. For customers who terminate the service before their bill cycle, is there pro-ration of the plan?

    Yes, pro-ration applies for this VAS.