iPhone XR
iPhone XS
Dual SIM
& Prices
Why Choose
  • FAQs

  • eSIM

    Selected iOS devices feature Dual SIM capability with a nano-SIM and an eSIM. An eSIM^ is a digital SIM that allows you to activate a mobile plan from M1 without having to use a physical nano-SIM.

    Here are some advantages of an eSIM:

    • Hold separate voice / data plans on a single device and switch whenever you want to
    • Assign and use one number for work and another for personal use

    Your device can use one number at any one time.

    Supported iOS Devices:

    • iPhone XS
    • iPhone XS Max
    • iPhone XR

    Compatible iOS:

    • iOS 12.1.1 or later

    How to Sign Up for eSIM

    You may sign up for eSIM at the following channels:

    New Line Sign-ups : M1 Shops, Exclusive Distributors and m1.com.sg
    Re-contracts : M1 Shops and Exclusive Distributors

    If you wish to change your existing physical SIM to an eSIM, you may do so at any M1 Shops, Customer Service Centres or call in to 1627 for assistance.

    How to Set Up Your eSIM

    Before setting up, please ensure that you have data connectivity (e.g. Wi-Fi) and that your device is on iOS 12.1.1 or later.

    To activate your mobile plan, scan the QR code provided. If you need to retrieve your QR code, log in to My M1 App.

    Via QR code provided
    Via My M1 App

    Learn more about eSIM

    How to Use Dual SIM with an eSIM

    If there are issues setting up your eSIM, please refer to Apple support


    ^The eSIM technology also works with iPad Pro (11-inch) and iPad Pro (12.9-inch) (3rd generation).

    *Existing SIM card charges of $37.45 will also apply to eSIM.

  • At M1, there are more perks for every one. These are some of the benefits you'll enjoy as a M1 customer.

    • Call 3 for Free

    • SurfShare

    • Multi-Service Saver

    • Movie Treats

    • SunPerks Rewards

    • Unlimited 4G Data on mySIMe

    • Data Roam Using M1 Data Bundle

    • Singapore's Fastest 4G Network
  • All iPhone after sales repair services will be handled at Apple's authorised service centres:

    A.Lab @ Plaza Singapura
    68 Orchard Road, #04-12B
    Tel: 6784 1318

    Operating Hours:
    11am to 7.30pm (Mon to Sat)
    10am to 2pm (Sun)
    Note: Collection of products till 7.30pm for Sunday

    A.Lab @ Changi City Point
    5 Changi Business Park Central 1, #01-55

    Operating Hours:
    11am to 7.30pm (Mon to Sat)
    11am to 2pm (Sun)


    QCD @ Wheelock Place
    501 Orchard Road, #05-13/14
    Tel: 6555 0500

    Operating Hours:
    11am to 7.30pm (Mon to Sat)
    10am to 2pm (Sun)

    QCD @ Westgate
    3 Gateway Drive, #01-42

    Operating Hours:
    10am to 9.30pm (Mon to Sun)