Dotted image

mPOS

FAQs

 

Dotted image

Frequently Asked Questions

 
What is M1 mPOS?
M1 mPOS is an innovative payment solution that turns a smartphone or tablet into a secure mobile card payment acceptance device. It consists of:
  • M1 mPOS mobile app (free app available in Google Play Store & Apple App Store)
  • A secure M1 mPOS device (card reader)
  • M1 mPOS merchant account


About this App
The M1 mPOS app is an electronic payment service brought to you by M1 Limited and Wirecard Pte Ltd Singapore. The application enables Merchants to accept credit and debit card payments on mobile devices through the mPOS device.

The M1 mPOS application is free and can be downloaded from the Apple App Store and Google Play Store.
Privacy and Security
We take the privacy of our merchants and customers very seriously. No information or data pertaining to our merchants or customers will be shared with any external agency, except when specifically requested by our partner Bank or any competent Government authority.

All data processed through the M1 mPOS platform is encrypted and highly secure, and customer card data is never saved within the application or device. All transactions take place with a fully PCI (Payment Card Industry) compliant environment.
 
How do I sign up for the mPOS service?
The M1 mPOS registration process is as follows:
  1. Sign-up for a Merchant account at m1-signup.acceptapp.com. Complete the registration details, and click on the “Submit Application” button. You will then receive an e-mail from noreply@wirecard.com asking to confirm your e-mail address. Open the e-mail and follow the instructions.
  2. You shall receive a 2nd e-mail, which will guide you to upload your supporting documents (ACRA BizFile printout if you are applying as a registered business; or NRIC for individuals/non-registered businesses).
    Upon submission of your documents, you shall be informed of your Merchant Account activation in 1-2 working days via e-mail. You may start accepting payments once you receive an e-mail confirming your Merchant Account activation.
  3. While waiting for your Merchant Account activation, you may visit any M1 Shop nationwide to purchase your mPOS device. You will need to subscribe to the M1 mPOS VAS at the price of $5.35 per month (24-month commitment). The mPOS device is provided to you free of charge with every M1 mPOS VAS subscription.
    The mPOS service is only eligible for postpaid mobile subscribers with a mobile data plan. Click here for M1 Shop locations.
  4. Download the M1 mPOS mobile app from the App Store or Google Play Store onto your smart phone or tablet, and login with the credentials provided in your Merchant Account registration.
For any enquiries regarding your Merchant Account registration/activation, you may send an email to m1.mpos@wirecard.com. Please quote your Application Reference Number (Case ID) for easier referencing.
Do I need to have a business license to sign up for mPOS?
No. Both individuals and registered businesses can sign up for the mPOS account.

Service will be exactly the same, with the exception of the Payout Limit. Registered businesses’ payout limit is initially set to $2,750 per week ($11,000 per month; subject to approval), while individuals’ payout limit is initially set at $1,500 per week ($6,000 per month).

This is just the limit set at point of registration. It can be increased, if required. Please contact Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail them at m1.mpos@wirecard.com if you require an increase in your payout rates.
What is the Merchant Discount Rate incurred for mPOS transactions?
Based on your Merchant Agreement with Wirecard, the Merchant Discount Rate (MDR) for mPOS transactions on the M1 mPOS device is 2.95%.
 
Is the mPOS device secure?
Yes, the mPOS device is PCI PTS V3.0 and EMV Level 1 and Level 2 certified, safeguarding transactions.

mPOS conforms to the highest standards under the Payment Card Industry: Data Security Standards (PCI DSS). Merchants and customers have the security of knowing that sensitive cardholder data is fully encrypted ensuring electronic transmissions remain secure throughout the process.
Is the mPOS transaction encrypted?
All data processed through the M1 mPOS platform is encrypted and highly secure, and customer card data is never saved within the application or device. All transactions take place with a fully PCI (Payment Card Industry) compliant environment.
Is it safe and secure to pay with a credit/debit card via M1 mPOS?
Yes, M1 mPOS is a secure mobile payment solution that uses multilayer encryption and the latest security technologies to protect card and transaction information from the moment a card is swiped or inserted into the device, and throughout the entire payment processing flow.
  • The mPOS device is fully complaint of all necessary security measures
  • No sensitive information is available to the mobile device itself at any point
  • All messages from the gateway server are encrypted under SSL
  • No full card details are displayed to a merchant at any point


How do I use the M1 mPOS device on my phone?
The M1 mPOS device is plugged into the 3.5mm audio jack of your mobile device. Once you plug it in and launch M1 mPOS app, you can swipe cards and accept payments. Internet connection is required to authenticate the card payment.
Does the M1 mPOS device require charging?
Yes, you can recharge the lithium battery inside the mPOS device using a Micro USB connected to either a computer or an adapter. It will take approximately 2 hours to fully charge up the battery. A fully charged battery could support up to approximately 80–100 transactions.

There is a battery indicator light on the mPOS device. The LED indicators show the merchant when they need to charge the battery:
Battery Indicator Light Status
Red Light Blinking (when plugged in) Low Battery
Red Light On Charging
Green Light On Completed Charging
How do I turn my mPOS device on/off?
There is no need to turn on/off the mPOS device. The mPOS device works in conjunction with the M1 mPOS mobile app. The mPOS device automatically switches on when required by the mPOS app during payment acceptance.
What devices are supported with mPOS?
Apple iPhone, iOS version 7.0 and higher and Android smart phones, version 4.0.3 and higher, are supported.
What should I do if my mPOS device is lost or stolen?
Should your mPOS device be lost or stolen, please immediately contact Wirecard Helpdesk via phone at +65 6807 6050 or e-mail them at m1.mpos@wirecard.com. We will advise you on how to get a replacement device.
Can I order an extra mPOS device?
Not at this moment. However, we will offer packages with multiple mPOS devices in the very near future.
Can I share my M1 mPOS account with other persons?
No. The M1 mPOS accounts are assigned to specific users who have been authorised by the merchant to process transactions. The account credentials (username and password) must be handled appropriately.
Can I install the M1 mPOS app and use my mPOS account on more than one mobile device?
Yes. The mPOS application, available for download from the Apple App Store and Google Play, can be loaded to multiple devices. Please keep in mind, though, that the mPOS device must be paired to the mobile device in order to process transactions. Only one device can be logged in and used at any one time to accept payments.
How many user accounts can I use with each card reader?
The mPOS device can only be used with one unique mPOS user account.
 
How do I access my Merchant Portal?
The Merchant Portal can be accessed via m1.acceptapp.com. Login will be through your username and password provided in your registration.
What can I do on the Portal?
Yes, M1 mPOS is a secure mobile payment solution that uses multilayer encryption and the latest security technologies to protect card and transaction information from the moment a card is swiped or inserted into the device, and throughout the entire payment processing flow.
  • Transactions History: You can view your account’s mPOS transactions by going to the Transaction History tab. There is also a Summary column on the right hand side, which gives you details of your transactions from the past week. You may also download your transactions into a CSV file, for further analysis.
  • Transaction Analytics: View your historical mPOS transactions trends by going to the Transaction Analytics tab. See information from the past week based on Transaction Value, Number of Transactions, Transactions by Time of Day, Payment Types and Payment Status.
  • Product List: Go to Account > Product List to upload your inventory list. The uploaded inventory list will be visible on your mPOS app.
  • GST and Service Charge Settings: Go to Account > Edit Merchant to set your GST and Service Charge figures.


Can I add GST to a transaction?
Yes, the mPOS application has two settings for tax, which can be set in the Merchant Portal. Go to Account > Edit Merchant to set your GST percentage.

You also have the option to set your prices as being Tax Exclusive or Inclusive by checking the checkbox:

Tax Exclusive: where all transaction amounts will have tax added, as based on the tax percentage set within the mPOS app (i.e. $100.00 transaction with a 7% tax exclusive rate will be reflected on the transaction receipt as $100.00 transaction + $7.00 = $107.00 total)

Tax Inclusive: where all transactions include tax, as based on the tax percentage set within the mPOS app (i.e. $100.00 transaction with a 7% tax inclusive rate will be reflected on the transaction receipt as $93.46 transaction + $6.54 tax (7%) = $100.00 total)
Can I include Service Charge via the mPOS solution?
Yes. The mPOS application supports optional percentage Service Charge. Log on to the Merchant Portal, and go to Account > Edit Merchant to set your Service Charge percentage.
Forgot your password?
If you have forgotten your login details, click on the “Forgot Password” button on the Merchant Portal link, and follow the instructions.
 
When can I start accepting payments via mPOS device?
You may start accepting payments once you receive an e-mail confirming your Merchant Account activation, which is typically, 1-2 working days after your online sign-up, provided you have provided all the necessary documentations required.
What card types can I accept with the M1 mPOS?
Currently, the M1 mPOS solution supports cards with the magnetic stripe and EMV transactions. MasterCard and Visa card payments are supported as well.
What happens if I lose cellular data or Wi-Fi signal while using mPOS Solution, during a transaction while obtaining approval?
The loss of your mobile or Wi-Fi connection may result in an incomplete transaction. The mPOS solution will indicate if the transaction was approved and successful or if the transaction did not complete and needs to be processed again.
mPOS will notify you that the transaction is not successfully completed. You should re-establish the mobile and/or Wi-Fi connection before proceeding with the transaction.
What if I get a call or text message during a transaction?
Most current smart phone devices can process multiple tasks; however, it is recommended that you allow the transaction to complete and exit the mPOS application, prior to engaging additional applications and/or performing other tasks. If you must leave the mPOS application to take a phone call or engage another application, the mPOS app will queue until you return.
Is a signature required for mPOS transactions?
Yes, a signature is required for all transactions. A prompt will appear on your mobile device to capture your customer’s signature directly on the touch screen of your smartphone. Your customer can sign using their finger or a stylus. You are then required to check and verify the signature against the signature on the credit card to ensure legitimacy.
How do I provide receipts to my customers?
Transaction receipts can be sent to your customers electronically through e-mail. You will be prompted on your mobile device to enter an e-mail address for the receipt to be delivered to. The cardholder’s e-mail address or phone number are not retained on the mobile device or the card reader, nor are they stored on any server.

If cardholders insist on receiving a paper receipt, merchants can print the receipt via any AirPrint enabled printer directly from the M1 mPOS app. Please check with your printer manufacturer if your printer model supports AirPrint.
Is it possible to resend a receipt?
Yes. The mPOS application enables you to look up previously processed transactions and re-send the receipt to your customer via e-mail. Go to Menu > History and select the transaction you wish to resend the receipt. Click on the Receipt icon on the top right corner of the screen. Type the email address to send the receipt, and click Send.
Can I process returns or voids using mPOS?
Yes. Reversal and Refund transactions are supported and are initiated through the M1 mPOS application. Go to Menu > History, click on a transaction that you would like to Reverse/Refund, and click the Reverse/Refund button.

Transactions voided within the same day (before Account Settlement at 11:59pm) will be considered as Reversals, and will not incur any penalties/additional charges.

Transactions voided after Settlement will be considered as Refunds, and will be subject to penalty / additional charges as per stated in your Merchant Agreement with Wirecard.
Can I use the mPOS solution outside of Singapore?
No. The mPOS solution is designed for processing transactions in Singapore only.
Can I accept currencies other than SGD?
No. Currently, only Singapore Dollars currency is accepted.
Can I process cash or cheque transactions with mPOS?
The mPOS solution is meant for credit card payment acceptance. Cash and cheque processing and/or cheque verification is not supported.
Can I process card-not-present /manually keyed transactions with the mPOS solution?
No. mPOS does not currently support manual key entry and card-not-present transactions.
Can I provide customer discounts?
Yes. However, the transaction amount entered should be the final transaction amount, inclusive of the discount.
What is the minimum amount I can charge on the mPOS service?
The minimum transaction charge is $0.50.
 
Do I need to settle my mPOS transactions every day?
All transactions processed with M1 mPOS will be automatically settled daily at 11:59pm. Merchants do not need to initiate a settlement manually. Refunds for same-day payment transactions processed through the M1 mPOS app before 11:59pm will be processed as void instead of a separate refund transaction.
How do I get paid? When will I receive the funds from my transactions?
The proceeds of your credit/debit card transactions will be automatically deposited into your account minus your transaction fees on a daily basis. It normally takes up to 1–2 working days for the deposits to show up in your bank account, depending on your bank.

For CIMB accounts, funds are received 1 working day from date of transaction. For bank accounts with other major banks, funds may take 2 working days to arrive. All funds will be nett of Merchant Discount Fee.
Will I get charged for this?
There are no cash-out charges for payouts till further notice.
Do I have to use a CIMB bank account? Do I need to change banks/bank accounts?
You do not need to change bank accounts as long as you have nominated a Singapore bank account in your registration. The account must be in your business name or, in the case of a sole-trader, in the “usual trading name” of the entity (or the sole-trader’s personal name if that account is the usual trading account).

However, there are advantages to use CIMB’s banking facilities, including quicker payout and no cash-out charges.
How do I change my nominated bank accounts after merchant account sign-up?
To change your nominated bank account for merchant transaction payments, please contact Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail them at m1.mpos@wirecard.com.
Is there a limit on my weekly/monthly payouts?
For merchants who registered with their ACRA BizFile profile at registration, payouts are limited to $2,750 per week ($11,000 per month).

For Merchants who registered with their NRIC, payouts are limited to $1,500 per week ($6,000 per month).

This is the limit set at registration. It can be increased, if required. Please contact Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail at m1.mpos@wirecard.com if you require an increase in your set payout limit.
What if I charge more than the payout limit?
There is no restriction on how much you can charge on your mPOS service, nor is there any penalty in doing so. However, if your payout limit is breached, your payout will be split and spills over to the next period.

For example, if you registered as a Business Merchant with a payout limit of $6,000 per month, and you accepted $7,000 of transactions in a month – your settlement will be up to $6,000 for the month, with the remaining $1,000 to be paid in the following month.

Please contact Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail at m1.mpos@wirecard.com if you require an increase in your set payout limit.
If I don’t use the mPOS device for a month or more, is there a minimum fee that I need to pay?
No. With M1 mPOS, there are no minimum usage fees. You only need to keep your M1 mobile line with the M1 mPOS VAS active. Transaction fees are only incurred when you process transactions.
 
Who do I contact for support?
Contact Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail them at m1.mpos@wirecard.com
How do I reset my password?
To reset your password, click on the “Forgot Password” link at the mPOS App login page. Enter your User ID, and a new password will be sent to your e-mail account.

For further assistance, please contact Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail them at m1.mpos@wirecard.com
What happens if I lose, damage or break the terminal? Is it covered under insurance?
You are responsible for insuring the terminal. Like your other computer/technical items, you should cover your terminal through your business insurance for loss or damage. The terminal carries a warranty of 12 months, which covers faults, but does not cover breakage.

For replacement, contact please contact Wirecard mPOS Helpdesk via phone at +65 62388058 or email them at m1.mpos@wirecard.com
What happens if the terminal is lost or stolen?
If your terminal is lost or stolen, you must immediately report it to Wirecard so that we can minimise the potential fraudulent use of your terminal.

Please contact Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail them at m1.mpos@wirecard.com
Does my mPOS device come with a warranty?
Yes, all mPOS devices come with standard one-year warranty provided by Wirecard Singapore Pte Ltd.
What if my mPOS device isn't working?
Please contact the Wirecard mPOS Helpdesk via phone at +65 62388058 or e-mail them at m1.mpos@wirecard.com to arrange for a replacement device.
What is the replacement fee for my mPOS device after the warranty period?
The replacement fee will depend on the number of months of the contract left. Customer will need to pay out the remaining months and sign a new 24-months contract for a new device.