General

• Does iPhone support JavaScript?
  The Safari browser in iPhone has built-in JavaScript support.


• Why does my battery drain so fast?
  Some of the steps you can take to optimise battery performance include updating to the latest software, optimising your settings, locking your iPhone and using your iPhone regularly.
  
  For more details, refer to http://www.apple.com/batteries/iphone.html.


• Why are my icons super large?
  Double tapping the screen with 3 fingers activates the Zoom function. You can turn Zoom on or off by
  


• Why does the screen colour turn “negative”?
  This is the default setting for pressing the Home button quickly 3 times. It’s a feature and not a malfunction.


• How do I remove the SIM card?
  Use the SIM eject tool or the end of a small paper clip to pop open the SIM tray.


• Where do I insert the memory card?
  iPhone does not support memory cards.


• Why can’t I use my 8GB iPhone as a modem?
  By default, the 8GB iPhone does not provide this function unless it has been activated via iTunes.


• When I play MP3 songs, the music seems to be playing through only one of the speakers instead of both. Why?
  iPhone has only one built-in speaker. The other component (which looks like a speaker) is the built-in microphone.

Voice Calls

• How do I check the call log?
  
  


• How do I make video calls?
  Video calls are not supported on iPhone.


• Why doesn’t my phone ring when calls come in?
  If the ringer switch (located beside the volume buttons) is turned off, you’re in Silent mode (you will see an orange dot there).


• Why does my iPhone screen turn black when I answer calls?
  This is not a malfunction but a normal feature of iPhone.

Data Usage

• How do I check data usage?
  
  
  


• How do I prevent data charges while roaming
  
  
  
  Ensure that you turn off the email account as well.
  
  
  


• How do I surf using GPRS?
  
  
  
  If the connection fails, try a reset of network settings
  
  
  

Email & MMS

• How to setup email
  


• How do I send MMS?
  




Contacts

• How do I retrieve Contacts from the SIM card?
  


• Can I transfer Contacts from phone memory to SIM?
  No. Contacts are saved in the phone memory, and cannot be exported to SIM memory.


• Why are there parentheses () in the contacts?
  
  


• Why isn't my phone showing any Contacts?
  
  

Networks

• How do I switch to a 2G network?
  


• Where can I find my APN settings?
  APN settings are not shown on iPhone.


• Why can't I change my APN settings?
  The M1 APN settings are pushed to iPhone when you first sync the phone using iTunes. You will be given the option to accept these
  settings at this point. Once you have accepted the APN settings, you will not be able to modify them thereafter.
  


• How do I identify my current network connection (2G, 3G, WiFi)?
  These symbols tell you which mode you're in:
  
  

Applications

• How do I download applications to my iPhone?
  You need an iTunes ID to download applications to your iPhone. You can log in via iTunes on your PC or the apps store on your iPhone.
  


• Where do I find M1 Xplorer?
  


• Why can’t I access the iTunes Store?
  Currently the iTunes store is not available to Singapore-registered accounts. You can only access the App store at present.