| | 10. | Can I send/receive MMS to/from SingTel and StarHub customers? |
| | | Yes. You can send/receive MMS to/from SingTel/StarHub customers. |
| | | |
| | 11. | Why can't I receive MMS from SingTel/StarHub customers? |
| | | It may be due to one of the following reasons: |
| | |  | Your MMS phone is not configured or incorrectly configured. | | Your mobile phone is switched off for a long time (number of hours varies with different operators). | | Your phone could have failed to retrieve the message due to a problem with the phone. | | Your friend could be sending MMS content with a file name containing non-supported characters. | |
| | | |
| | | Please note that only the following restrictions apply to MMS content across the networks: |
| | | | The characters supported for file names: a-z, 0-9 | | The file name must be a single word. For example, the file cannot be "Tin Cup" with a space in between the two words. | |
| | | |
| | | You should advise your friend to re-name the file and re-send to you. If you are sending an MMS with a file size bigger than what the recipient's phone model can support, the recipient might not receive anything. |
| | | |
| | 12. | Why is there a delay in receiving MMS from the other operators? |
| | | It may be due to one of the following reasons: |
| | | | Your phone was not available at the time the system tried to send the message to you. | | Message retrieval could be disrupted by an incoming call, low battery or simply roaming out of coverage. | |
| | | |
| | | |
| | 13. | Can I use MMS while I am overseas? |
| | | Yes, you can send and receive MMS in countries where M1 offers GPRS Roaming. Click here for the list of countries. |
| | | |
| | 14. | Can I (from Singapore) send/receive MMS to/from SingTel/StarHub customers who are roaming? |
| | | Yes. SingTel/StarHub customers can send/receive MMS to/from you if they are roaming in countries with GPRS roaming coverage. |
| | | |
| | 15. | Can M1 customers send/receive MMS to/from SingTel/StarHub customers when both parties are roaming? |
| | | Yes. Both parties must be in countries with GPRS roaming coverage. |
| | | |
| | 16. | How do I retrieve MMS from SingTel/StarHub customers if I'm holding a non-MMS phone? |
| | | You will receive an SMS notification to inform you to log on to our MMS Retrieval Centre to retrieve your MMS. |
| | | |
| | 17. | How does a SingTel/StarHub customer with a non-MMS phone retrieve MMS sent from an M1 customer? |
| | | The SingTel/StarHub customer will receive an SMS notification to inform him to retrieve the MMS through the respective operator's MMS Retrieval Centre. |
| | | |
| | 18. | If an MMS inter-op problem occurs, should both sender and recipient give feedback to their respective operator? |
| | | It is recommended that the sender provides his operator details such as mobile numbers of sender and recipient, date and time of sending, type of MMS sent, and the phone models used. |
| | | |
