M1

1.	What is My M1?
	My M1 is a one-stop application for M1 customers to check for service related information, such as re-contract eligibility, unbilled usage and bills. You can also check out the latest Rewards offerings and redeem for rewards using your SunPerks points. There is also a store locator feature which can check for the nearest M1 Shop from the user’s current location.

2.	Who can use My M1?
	All customers with an active M1 postpaid mobile voice lines can download and use My M1.

3.	What are the platforms that support My M1?
	- iPhone - Android - Blackberry - Windows Mobile, Windows Phone 7 & Windows Phone 7.5(Mango) - Java - Meego - Symbian QT

4.	Where can I download My M1?
	You can download from M1 App Store or other platform stores.

5.	Do I have to pay to download My M1?
	No, My M1 is a free application.

6.	I am a M1 corporate customer (CORR/CORP/GOV), why can't I log in to My M1?
	My M1 is accessible by all M1 Customers EXCEPT customers classified under CORR/CORP/GOV. If you are the authorized officer, please call 1622 for further assistance.

7.	What is “My Bills” function in My M1?
	My Bills shows the payment due amount for your account and the payment due date. You can also view your last 6 months bills in PDF format.

8.	What is “My Usage” function in My M1?
	My Usage shows the estimated unbilled usage (Calls/SMS/MMS/Data) after your last bill cycle.

9.	How accurate is the information shown in “My Usage”?
	It is an estimation of your unbilled usage (Calls/SMS/MMS/Data) before factoring in your free bundle and any prevailing discounts.

10.	What is “My Usage” not available from 10pm to 12am?
	To ensure usage information is accurate on MyM1, we need to refresh our data server daily to retrieve the latest usage info. Hence, “My Usage” is not available during the maintenance downtime from 10pm to 12 midnight daily. You can access “My Usage” from 12 midnight to 10pm.

11.	What is “My Account” function in My M1?
	My Account shows your eligibility to re-contract using the mobile number that you have logged in. You can also check for your Sunrisers membership and Loyalty Bonus Voucher.

12.	What is “My Rewards” function in My M1?
	You can view our Movie Treats, Birthday Treats and Youth Treats from My Rewards. You can also browse our SunPerks catalogue, check points balance and redeem for rewards with your SunPerks points.

13.	What is “My Featured Apps” function in My M1?
	My Featured Apps show the list of apps that are created by M1 and applicable for your handset platform. This feature is not available on Meego, Symbian QT and Windows Phone 7.5 (Mango).

14.	What is “My Store Locator” function in My M1?
	My Store Locator show you the address of all M1 Shops. Furthermore, if you enable the location service on your handset, this feature can also direct you to the 3 nearest M1 Shop from your current location.

15.	What is "Call M1" function in My M1?
	The Call M1 function enables you to call our customer service hotline direct by tapping the button without having to dial the hotline number.