| 1. |
What is Better Value IDD 021? |
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Better Value IDD 021 is an Economy International Direct Dial service that lets you make international calls without going through the operator. |
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| 2. |
How many destinations can I call using Better Value IDD 021? |
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Better Value IDD 021 service connects you to over 200 destinations around the world. |
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| 3. |
How are the rates different for Better Value IDD 021 as compared to SingTel 013? |
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Better Value IDD 021 offers a two-tier pricing so you can enjoy very competitive rates (up to 77% savings compared to SingTel 013). |
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| Brunei |
0.89 |
0.42 |
0.38 |
57 |
| New Zealand |
0.64 |
0.70 |
0.50 |
22 |
| Sri Lanka |
1.14 |
0.70 |
0.58 |
49 |
| Malaysia - JB |
0.39 |
0.15 |
0.09 |
77 |
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| 4. |
How will my Better Value IDD 021 call be charged? |
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Better Value IDD 021 calls are charged in per-minute blocks. |
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| 5. |
Are call duration prompts given for Better Value IDD 021? |
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No, you will not get call duration prompts during Better Value IDD 021 calls. |
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| 6. |
I'm an existing M1 customer; do I have to register to use Better Value IDD 021 service? |
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No, existing M1 customers do not have to register. You can automatically use Better Value IDD 021 service on your M1 fixed and mobile lines. |
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| 7. |
Can I use Better Value IDD 021 service on my M Card? |
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Yes, you can use Better Value IDD 021 service on the M Card. However, only the first tier rate applies for the whole call duration. |
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| 8. |
Who needs to register or apply to use Better Value IDD 021 service? |
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SingTel and StarHub subscribers are required to register with M1 in order to use Better Value IDD 021 service. |
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| 9. |
I am a Singaporean/PR but an existing SingTel/StarHub mobile customer. How do I sign up for Better Value IDD 021? |
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You can register now or call our Customer Service Hotline at 1627 and provide your particulars. |
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| 10. |
How can I go about terminating Better Value IDD 021 service? |
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Just give us a call at 1627 and we will have your International Services terminated within 24 hours. |
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| 11. |
How do I prevent unauthorised international calling access? |
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For mobile phone customers, you can either manually activate the call barring feature in your phone or give us a call at 1627. |
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| 12. |
How do I activate the call barring system in my mobile phone? |
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To activate call barring service, you can follow these steps: |
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Press   1  2  
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| 13. |
How can I change the call barring password? |
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To change the call barring password, you can follow these steps: |
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Press     |
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| 14. |
I'm an M1 customer; how will I be billed for Better Value IDD 021 calls? |
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Better Value IDD 021 charges will be reflected in your mobile phone bill on a monthly basis. |
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How can I be assured that I will be billed accurately for all Better Value IDD 021 calls made? |
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Your monthly bill will show a detailed breakdown of all international calls that you have made. |
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| 16. |
What's the customer service hotline for Better Value IDD 021 service? |
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Simply dial 1627, followed by '5' for enquiries on Better Value IDD 021 service. |
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| 17. |
I'm an existing M1 customer; how do I know if I am able to use Better Value IDD 021 service? |
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You will be able to use Better Value IDD 021 service as long as you have IDD access through your phone. There are two ways that you can check: |
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If you have been able to dial 013 with your phone previously, try making an international call by dialling 021 now! |
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Or call us at 1627 if you encounter any problems getting connected. |
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| 18. |
I'm an existing M1 customer; under what circumstances will I be restricted from using Better Value IDD 021 service? |
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Generally, you will be restricted from using Better Value IDD 021 service if you are under 21 years old or above 65 years old. Foreigners holding work permit, 'R' passes or dependent passes are also not eligible for the service. |
