With the Lost Phone Support service, all you need to do is to visit M1 Customer Service Centres to get a replacement M1 Prepaid SIM card (i.e. M card) and a basic handset (if necessary) to get connected again!

1. You have to purchase a prepaid SIM card, a top-up voucher and a basic handset* (if necessary) from any of the above M1 Customer Service Centres.

2. M1’s Customer Service Officer (CSO) will: